More Info
- General Info
- Ben Adams Precious Jewels & Fine Gifts is a family-owned business with over 100 years combined experience. Ben Adams is joined by his three sons, Randy, Scott, and Brad, all of whom are intricately involved in selling, designing, and manufacturing jewelry. Ben Adams and his family travel the world extensively to find the newest and latest in jewelry design technology to bring back to their customers.We specialize in custom design. Collaborate with our in-house team to design a ring as unique as she is. Simply visit us with a basic sketch or concept, and our goldsmiths and CAD designers will turn your dreams into reality.
- Email Business
- BBB Rating
- Extra Phones
Phone: (210) 826-6591
Fax: (210) 826-6591
- Brands
- Seiko, Swiss Army
- Payment method
- all major credit cards, amex
- Location
- Alamo Quarry Market
- Neighborhood
- Uptown Broadway
- AKA
Adams Ben Precious Jewels & Fine Gifts
- Other Links
- Categories
- Other Information
Parking: Lot, Free
Wheelchair Accessible: Yes
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Reviews
11/14/2013
ktbraz, it's funny to me that you would write a review like this as Ben Adams is the ONLY jewelry store I will go to in San Antonio...Brad bends over backwards to help me every time i have been in that store...we bought my wife's wedding set there and numerous other pieces...I'm sorry you had the experience you did (if indeed that is how it all went down), but to say my experience has been the complete opposite of yours would be an understatement.
01/21/2012
Went into this store today browsing at their selection of fine overpriced jewelry. While looking at rings I asked if they could clean my engagement ring. I thought this is a store that deals in high end jewelry I'm sure they would know how to handle my engagement ring... Much to my surprise they didn't and over buffed my ring to where detail where pave set diamonds were buffed away and one prong was buffed so much that it caused damage to it. I noticed this as soon as it was given back to me and immediately told the sales clerk. She looked at it and called Brad Adams over because she knew damage had been done to my ring. Brad the owner looked my ring over and said nothing was wrong with how they cleaned it and instead blamed my jeweler for not doing a good job custom making my ring... This answer seemed totally uncalled for considering my jeweler who I have done business with is a very well known and respected jeweler in the San Antonio area. Instead of trying to fix this problem Brad then said he could fix THEIR mistake for $80. By this time I was on the verge of tears and left the store. I went straight to my jeweler and showed him my ring. He confirmed the ring was over buffed and damaged was done to it by whom ever was cleaning it. He being a good businessman took my ring assured me not to worry he would fix THEIR mistake at no charge... I personally will NEVER step foot inside this store again.. The sales associates were nice however the owner Brad Adams has a horrible attitude with no back bone to take responsibility for a mistake that had been made at his business...
I'm very sorry for any inconvience you may have experienced in our store. We are the most reputable jeweler here in San Antonio. We have been serving San Antonio's jewelry needs for over 42 years. Our reputation did not just happen. Sincerely, Brad Adams
Details
Phone: (210) 826-6535
Address: 255 E Basse Rd Ste 1018, San Antonio, TX 78209
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