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(210) 655-1481Visit WebsiteMap & Directions11300 Nacogdoches RdSan Antonio, TX 78217Write a Review

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Phone: (210) 590-6851

Phone: (210) 590-0497

Phone: (210) 590-0574

Phone: (210) 590-7872

Primary Phone: (210) 590-7872

Fax: (210) 590-7872

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Neighborhood
Northeast San Antonio
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Reviews

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KW
Kathy W.

07/13/2017

Overall
Expertise
Professionalism

My ex-husband and I adopted a dog there and received excellent service and a family member that we loved and cared for (my ex has the dog now).
My son and I recently obtained another dog from there. The staff there were really listening to our needs and considering the dogs' personalities. We found a very good fit (and considering the requirements of our apartment complex as well as my son's personality and mine was quite a feat).
The only suggestion I would make to the ADL is that they list the phone number for the vet clinic and hours on the website.

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RG
Rebecca G.

09/21/2016

Overall
Expertise
Professionalism

I will NEVER get another pet from here. Said that my kitten had been tested for several things and it came back negative. They either did not test or did not read it right as he died a couple of months later. I called and told them about it the response i received was your kidding. No i was not I am just heartbroken and very mad and upset. I am just glad I dont have children at home that got attached to him also

Overall

this is Oliver we got him At Animal Defense League You might remember him you name him Trevor we got him in 2006 and he looks great we love him to death he is 8 years old now and he is my favorite i spoil him everyday and love him with all my heart i have room for him in my heart and will always will and he means everything to me hes my everything

lawgirl19

08/24/2012

Overall
It is sad for me to see all th...

It is sad for me to see all the poor reviews of ADL. Of course, people are much more likely to write a review when they are mad, and unfortunately the hundreds & hundreds of stories of great experiences at ADL go unheard.



I have been a volunteer at ADL since earlier this year and I go for 2-3 hours a week. I have been involved with many different shelters & rescues throughout the years, and ADL is one of the best I've seen. The staff & volunteers there care so much about the animals...this is one of the reasons why they don't adopt their dogs & cats out to just anyone. Many people think it would be better to have a dog in ANY home, as opposed to a shelter, but this really isn't the best thing for the dog. If it means the dog has to stay in the shelter for a few more weeks to get them into the best situation FOR LIFE...that's the more responsible thing to do. I also do fostering through ACS & SAPA and I see so many "adopters" bringing their dogs back after just a few days for a variety of reasons. Being a little more stringent on who animals get adopted out to helps avoid this problem, and avoid confusion for the animal as well. ADL cares about dogs/cats going to the best possible home for them.



Additionally, I have NEVER seen excessive feces, dirt, etc. in the kennels at ADL...in fact, it's rare to see any at all. From what I've witnessed on a weekly basis, everything is clean, organized & well-run. The dogs have indoor & outdoor areas in their kennels, they have a HUGE walking park where volunteers & staff take the dogs for walks, and many large outdoor areas/kennels where the dogs can get social time, take a dip in the pool, chase a ball or roll in the grass. Volunteer trainers come in to work with the dogs on commands, walking on a leash, etc. ADL puts a lot of time & care into the animals there. Regardless of the other reviews posted here, when you adopt a dog from ADL, you can be sure that you are getting a healthy, socialized, loved & well taken care of animal. I would (and HAVE) reccommend ADL to anyone looking for a new pet to bring into their family.

4txtafs

06/27/2010

Overall
Poorly managed & run

We came into adopt a dog on Saturday. They said they would hold her until 4:30 that day. When we came back they let someone else adopt her. We spoke to the "manager" which was also the person that "helped" us w/the adoption & she was not compassionate, stated a fake "sorry" to our children & was unprofessional & uncaring. Our children have collected newspaper, food, litter & other items for donation for ADL & after this experience will no longer make donations to this organization of any kind! And we would recommend that those looking to adopt look elsewhere!

allieaxg

10/27/2009

Overall
Some pespective

After reading several negative reviews, I feel I must comment. I have been to ADL facility twice, spoken to them on the phone a few times, and seen them at fundraiser/community awareness events. My friend adopted 2 cats from them recently w/o problems. Positive sides are that the adoption fees are the lowest around, it is a no-kill shelter, it is a non profit organization and it is run largely by volunteers who are trying to help the animals. Also they can assist with low cost spay/neuter, treatment of heartworms etc. Only negative side I can see is that the facility itself seems old and dirty with no great place to meet an individual animal outside its crate or run, unless the weather is good enough to be outdoors. We are lucky to have them. If you'd rather see a clean air conditioned facility try San Antonio Animal Care Services where, sadly, too many homeless animals come every day for them not practise euthanansia.

irma0525

09/06/2009

Overall
very disappointed

My husband and I were at the Animal Defense League today which was Saturday Sept. 5th we found a beautiful puppy name Luna that we wanted to adopt we filled out the Application and waited to hear that we were not qualified to adopt Luna. Which we were in disbelieve when we have 3 other dogs that we love so much. The problem was that my chain Link fence was not tall enough for the puppy and we were going to keep her outside and when she grew up she might jump the Fence and also she was to little to leave outside. well I'm sorry but I have a German Shepard and he has never jump the fence and we also told the young Lady that she was going to stay inside until she was older? They still denied us. How do you expect for us to adopt a pet if your are going to be so difficult. Need less to say I will NEVER donate any monies to the League or donate any items like I have done in the past. My husband and I went to Universal City and adopt a beautiful little puppy.....My donations will know go that Animal Defense League....

keokikeoki

11/20/2008

Overall
iam dissapointed

iam very dissappointed in the animal defense league .Some time ago i wanted a part time job at the animal defense league because i would really like to work with animals because i love them i dont have a problem cleaning litterboxes or kennels poop does not bother me but they would not hire me because i cant be there 24/7 meaning 7 days a week including weekends so the other day when i went to see the cats it was filthy in the kennels and the litterboxes were way overdue how can you do that to the animals why dont you hire a person that takes pride in their work like me instead of a slacker please do me a favor and sweep the cat area and wipe down the counters it was gross i know their is a lot of cats but please keep it sanitized and clean why would i or other people adopt an animal in dirty conditions it would always be better to have this whole area clean organized and sanitized

Details

Phone: (210) 655-1481

Address: 11300 Nacogdoches Rd, San Antonio, TX 78217

Website: http://www.adltexas.org

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