More Info

Category

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
TR
Trey R.

12/03/2013

Overall

Left me stranded at a gas station for five hours after waiting. Very poor customer service, with no regard for anyone else's time.

omgannmarie

09/06/2013

Overall
STAY AS FAR AWAY FROM THESE GUYS AS YOU CAN!

I am absolutely livid with todays events. If i could give them zero stars I absolutely would.



I had scheduled a tow with All Affordable via AT&T Roadside Assistance at around 1 pm and my original quote was 60 minutes. Honestly, although it was a bit longer than i had anticipated, it was fine, I didn't mind as I had the day off anyway. I had a deadline of 2:30 at the dealership to take it in to have it checked today and I had some time. After about 90 minutes I decided to check on the status as I had been waiting far beyond the ETA. The young woman who answered obviously hated her job and was extremely rude. She then told me it would be another 45 minutes. Trying to be understanding, for all I knew they were extremely busy, I calmly said "ok" called the dealership to reschedule my appointment and continued to wait. After another hour and a half (now being over 3 hours, 2 hours past the scheduled time) I call again and the same young lady answered and said she would call the driver and then call me back. After another 30, still no word back from her so I call but it went to voicemail, waited another ten minutes and called again, and again straight to voicemail. At this point I'm irritated and I call AT&T Roadside Assistance once again to see what was going on. The AT&T rep called three times and got the same voicemail as well. She then promptly cancelled with All Affordable and scheduled Mobile City Wrecker Service instead. They arrived in about 20 minutes.



The worst part is that what was going on with my truck was covered under a power train warranty which also provides a free rental. I arrived a little after 5 and they had no one to verify it was power train to give me the free rental. End result? I'm now out $170 for a rental, my entire day was wasted and now my car repairs will take an extra day from what was anticipated. I would stay as far away from these people as possible. I am a VERY reasonable person and patience and giving benefit of the doubt just ended up with me being taken advantage of.



All Affordable seems to think that it's acceptable business practice to provide awful customer service, not call back when promised, not even to show up at all. If I had had my truck towed on the timely basis that they had quoted, none of this would have taken place, I would not have been late to the dealership and therefore out $170 for a rental, I wouldn't have waited a total of 4 hours in Texas heat, and I wouldn't have wasted my day on something that should have been finished by 2:15 pm.



If they had any integrity at all, I would have been contacted with AT LEAST an apology. You don't leave paying customers stranded and not have the decency to even call them.



**PLEASE DON'T LET THOSE OBVIOUSLY FAKE "ABOVE AND BEYOND" REVIEWS FOOL YOU, THIS PLACE IS A JOKE**

texas0320

07/26/2013

Overall
Horrible customer service

who in their right mind would give these people a business. very unprofessional no communication what so ever.. very rude.

rbg-stichman

08/18/2012

Overall
I left my car at CVS overnight...

I left my car at CVS overnight and when I went to get it the next day, I see that my car was gone. I GOT TOWED (I guess I did not see the sign posted in the parking lot). I called the towing service listed on the sign. Let me let everyone know that this business has Grade A employees and some of the friendliest people I have come across (most of us have experienced towing services that simply do not care). I was instructed on what I would need to retrieve my car and all my questions were answered promptly. When I arrived, I saw my car was in a well secured location. I talked with Eric, who quickly got everything cleared for me in no time. He told me they took care of my car and after inspecting it, there wasn't even a fingerprint on it. We spent more time chatting about cars then it took to process all my paperwork. In the past, I have come across towing services that charge these ridiculous fees. All Affordable Towing doesn't gouge your eyes out. The fees were more than half of what most places charge. If you ever get towed away, you better hope it's by this company! If you ever need a tow service, call this company without hesitation. They treat their customers like a friend! My Saturday morning was better than expected!! Support this local and independently owned company. They will treat your vehicle as if it was their own. Thanks again.



-Rick

gina58

03/17/2012

Overall
GREAT towing company. Was the...

GREAT towing company. Was there promptly at the time I asked and very friendly. Highly recommend this company and I will use again if needed. Thanks so much!!!!!

takoriya

03/05/2012

Overall
That is horrible service!!

They broken my vantilation fan of my food truck when they towed. the owner tried to fix but it did not working. Then he charged 3times. Why? Labor fee!!! Is that make sense? Then he siad to me if not pay he will put it back!! Don't use this company if you don't want to get damge of your money and car!!

fikreyt

02/24/2012

Overall
Car died overnight at the loca...

Car died overnight at the local Valero. Called All Affordable Towing the next morning and these guys had the lowest price by far for a tow. Only needed it towed 3 miles down the road to my house and Eric gave a fair price and was prompt at the pick-up point.

Ill be sure to keep this business card handy for my car troubles in the future.



Thanks AAT !

LR
La gueritta R.

01/05/2012

Overall
I am an owner of a Mechanic Sh...

I am an owner of a Mechanic Shop locally. This towing company is the only one that will provide great service for us no matter what time it is. Everytime we need someone reliable he is there. I would recommend this company to any of my family members and close friends and all my clients that come to my shop. So hopefully you will call this company for towing. He has excellent prices also.

jay_toombs

09/08/2011

Overall
Not only did I receive awesome...

Not only did I receive awesome towing service from these guys, but they went above and beyond to help me with my worn out key that wouldn't even start my car...the tow truck was there within minutes and got my car to where I needed quick. And since my key wouldn't work (and after we went to 'Ford' and got crappy service with a side of "It's gonna be around $600 to fix your problem")...these guys fixed my key and ignition problem by the next day and for HALF THE PRICE!! Definitely a towing company I will always call if I had a problem and recommend to everyone...

elvia1963

07/04/2011

Overall
Jones

when we needed to have a truck and travel trailer towed they went above and beyond the call of duty we would recommend them to anyone who needs help thank you so much

ebbryant

11/13/2009

Overall
finally someone you can trust

Well what can I say other than,the price was affordable and he handled my Xterra with care.I can also say that he was very professional and was there within 15 - 20 minutes after I called. Hopefully I will never need a tow agin but if and when I do I will definitely call All Affordable Towing agin.

mdriver

08/12/2009

Overall
QUICK SERVICE

Living in Lubbock, Tx. I needed a repo man to find and tow a vehicle some where in the San Antonio area. Affordable towing not only found the car in two days, but towed it to a safe place. They were extremely efficient and very helpful, I will recommend them in the future. Thank you again Affordable towing. Marilyn

bowermanl

07/29/2009

Overall
Excellent

All Affordable Towinf was fast, professional, and friendly. I was stranded with a flat tire at a dangerous spot near downtown. They arrived quickly, calling me when they were just a few minutes away to reassure me that they would be there shortly. When they got there they were very friendly and changed the tire in record time! After they left they even called me on my cell to remind me to go no faster than 45 miles per hour on my donut tire I will use All Affordable Towing again and recommend them highly.

becf150

07/27/2009

Overall
Helped me a lot. Will definitl...

Helped me a lot. Will definitly use him again!

dbunny81

07/10/2009

Overall
Exceptional Service!

We were stranded off the highway and called All Affordable. This company was prompt, professional and very friendly. Best of all, they work with my car insurance! Thanks AA!

coopem14

07/10/2009

Overall
A great awesome job

Hello I just wanted to let everyone know that I was stranded and was having a really bad day but once I called All Affordable Towing and they immediately and did an excellent and superb job. I would recommend All Affordable Towing to anyone caught in a dreadful situation like mine.

dsh2479

07/10/2009

Overall
Towing service

I would like to tell you thanks for exceptional service you offerd to me. You were fast and friendly, it being at 4:00 A.M. after no other company could take the call. I will tell all my friends and family about All Affordable Towing. Thanks Again

Details

Phone: (210) 724-1609

Address: 1613 N Colorado St, San Antonio, TX 78201

More Like This