Pinnacle Fort Union

Unfortunately there isn't an option for zero stars because after my awful experience, I feel the need to spread the word and warn everyone about this place, the way I wish someone could have for me.



First and foremost, my life has been negatively impacted by my decision to move into apartment 1149 S #32 due to the fact that I found out a week after moving into the apartment that it was infested with bed bugs! Even worse, after they performed an improper inspection (prior to move-in AND after notifying them of this problem), I was given a false negative as for the presence of bed bugs and further exposed myself and my boyfriend to the bugs and allowed the bugs to multiple and infest.



A second inspection was performed only because the office workers saw my bites so wanted to recheck. This time the inspection tested positive and our second opinion company found blood spots all over the baseboards, as well as the shedding from the bodies and live bugs. Nothing to be found on my belongings.



The apartment complex refused to let me out of my contract or to give me a clean place to sleep and insisted I sleep in the infested apartment and continue to be bit. They took a month to even treat the apartment - pouring chemicals all over my stuff rather than the gold standard heat treatment they agreed to do.



There was no willingness to work with me on helping me out of this awful, awful situation I found myself in thanks to them and I ended up losing ~4000 dollars through this event and continue to struggle and rack up costs for checks and treatments since the bed bugs could come back despite the heat treatment I paid for my stuff to eventually get to be safe.



There were multiple other times I tried to communicate with office staff who ignored our phone calls and emails, claiming to have not received them "because the email system went down" (???) and from the beginning, they did not meet our needs to live in a habitable environment.



Beg bugs and bad reviews spread so I would hope you will take this into account before risking such bad treatment and exposure to a non-habitable environment becoming a part of your life as well. Easily the worst decision I've made in a long time was moving into this apartment complex.

take your hard earned $$$ elsewhere...the place is falling apart & there is no integrity by the leasing office... i made the mistake of resigning another yr, dont let your $$$ go down the drain too