Buffalo Wild Wings

75 cent boneless Thursday and 75 cent traditional wing Tuesday!!! That's all you need to know! DELICIOUS

I enjoy eating at this Buffalo Wild Wings when I'm St. Robert. The menu has a lot to chose from and the service has been an improvement. I will definitely recommend it to my friends to eat here.

I’m a frequent customer to Buffalo Wild Wings in my hometown and had never had any issues with the food or the service before. On this occasion I was going to the Buffalo Wild Wings in St. Robert, Missouri, with my family all of whom are here for my sisters graduation from Basic Training for the Army. We only had two days worth of precious time with her before she had to be back to check in for her next training. It was her idea to go, because their wings were the one thing she craved. We knew there would be a wait as there were two different units that graduated that day and we were okay with the 20-minute wait to be seated. Upon being seated our drink orders were taken, our orders were placed, and our waitress was quick to bring out the drinks. After that is when our lunch went wrong. We were hungry when we arrived (normally that’s how it goes when you go to a restaurant) and were anxiously awaiting our food. After 45 minutes and many refills of our soda we brought some crackers in from the car to snack on while we waited. 15 minutes later (1 hour total since we had been seated) our waitress told us our ticket just came up. Another 15 minutes later (1 hour 15 minutes total) I waved down a manager and let her know that we had been waiting for over an hour and that we were seeing other tables that came in after us getting their food or even checks. She told us she would go check on it. It was 10 min after that (1 hour 25 minutes total) our food finely arrived and we were starving. Our 6 orders of wings were barely warm with very little sauce and they were very dried out. There was also no silverware and when we asked another waitress if we could get some, she rolled her eyes at us and walked into the back. We ate several of the wings because of our hunger but they didn’t taste any better than they looked. At this point I asked to speak with the manager again and the shift leader came out to talk to us. I let her know what had happened and she said she would check what she could do for us. It took her several minutes but she came out with 3 coupons for 5 free wings, good only at that location (which is a 9 hour drive from our home), and told me she wouldn’t charge me for my wings. I let her know that it wasn’t just my wings, but the whole table’s wings, that were unacceptable. She apologized for it, but once again she had to go in the back to see what she could do. It was the general manager that came to talk to us next, who was the same woman I talked to about the food not being out yet earlier. She asked what the problem was, so once again we explained it and she had to go in the back to see what she could do. She returned after several minutes with our receipt and told us that she wouldn’t charge us for the wings. She did nothing for our wait or the fact that we were still hungry and she did not apologize for the poor customer service or give us our drinks for free . It was the worst visit to Buffalo Wild Wings I’ve ever had and some of the worst customer service I’ve ever received from management. Our waitress was quick to refill our glasses and overall great but because of the food and the management I would never recommend this location to anyone.