- Mon - Fri
- 7:00 am - 5:30 pm
- by Peter K. on 07/01/2015
Wow - how incredibly Dishonest and Unprofessional is this Don Brown Chevrolet! I would highly recommend people stay far away from this dealership. It is obviously operated by individuals with little if any integrity. Case in point: On 06/30/2015 at 12:00 PM I called a salesman I had been dealing with and told him I had decided to purchase the vehicle we had discussed. I was en route to meet immediately. The salesman responded by asking if I could instead meet with him at 3:00 PM as he had a class to get to at 1:00 PM. In an effort to keep him from not missing his classes, and to help ensure that he got his commission, I agreed in an effort to do the "right thing" even though it was not convenient for me. We agreed upon a price and I discussed with him the need for my rental vehicle to be picked up at the dealership after we met and signed the paperwork @3:00 PM.. Low and behold, after waiting the extra couple of hours to accommodate the sales rep's schedule and after 45 minutes drive time from O'Fallon, MO, I arrived at the dealership at 3:00 PM. One problem - the vehicle had been "sold". Yes - sold. The sales rep said that the sales manager "Tim" had sold the vehicle from underneath him to a "close friend" in the preceding hour. I demanded to see the General Manager or Don Brown to have the situation immediately righted only to be put off by a "Patty" - a customer service manager? - and then by a "Tim" - a sales manager? - who did nothing to help. Don Brown refused to honor the deal they had agreed to through their sales rep and furthermore offered no apology or any solution to the problem other than to simply say that I had not purchased the vehicle and that it had been sold. Wow. How incredibly inept, petty and...slimy. So typical of the stereotypical "used car experience". I asked the sales rep if he had notified the dealership that he was selling the vehicle and he assured me that he had and had requested that it be "washed" and brought to the front for pickup at 3:00 PM. So the dealership was well aware of the situation and pulled a "fast one" on an unsuspecting potential customer to further their own personal needs. Uh, not good for business, folks. If you promise customers something - like the sale of a vehicle for example - and then deliberately break that promise to satisfy selfish ends and then further refuse to make the situation right while there is still time then, well...you pretty much suck. If this is how they handle a situation like this then one can only imagine how they handle the rest of their business. As a consequence, I will forever tell everyone of my experience with this greasy dealership who has absolutely zero class...Don Brown. You have been warned....
- by Antionette K. on 02/18/2015
had a really good experience purchasing a car from Don Brown Chevrolet. I would have to say that everyone was very warm and friendly. I was help by both Paul DeYoung, who did an AMAZING job with helping me with my vehicle, and he has one of the best personalities ever! Ben Cordia assisted me as well and they made the experience a breeze. I was especially pleased that everything was done in a timely manner. The only complaint I would have is that when I spoke with Ben on the phone, he stated I would be able to get customer cash that would only apply to the vehicle that I was purchasing. I was never offered that. Once I got home, and the excitement from my purchase wore off, I remembered, but it was too late, the deal was done. I would recommend going forward that they not tell people they will do something for them that they have no intention of doing. Overall I was happy and would purchase again, I just would make sure that I don't sign the contract until I receive all verbal agreements.
- by Nakia C. on 02/01/2015
I went into Don Brown and was so shocked when my salesman Shaun Howell went out of his way to make sure I was approved. This was my first time ever purchasing a vehicle. I'm soooo happy. You can't tell me My God isn't good.
- by Shawn J. on 01/22/2015
Shawn V. I called Don Brown to check on a Camaro that was listed on the internet and got to speak the internet sales manager who is also named Shawn. He said that he had the car and to come in when I get a chance and he will put me with one of his best salesman. I make it there and Shawn puts me with Paul. Paul talked a bit about the car, we took a test drive and went to talk about financing options. Paul comes up with the best financing offer and turns me over to the finance manager. The finance manager covered all of the bases on the loan and got me in the car the same day. These guys know their job and do it well.
- by Michelle F. on 07/29/2014
Thanks to everyone at Don Brown Chevy, especially Shaun Howell for making my first car buying experience so easy and painless! I left with a new 2014 Chevy Cruze and couldn't be happier! Thanks again and I'll be back for my next car in the future!
- by karla.petty on 07/23/2014
I can't thank Brendan Davis enough for his wonderful treatment while I was there. I felt really comfortable when dealing with him. He made the whole trade-in process a breeze.
- by Carlos R. on 07/15/2014
I contacted the dealership on a Tuesday, went in on Wednesday, and drove off the lot in a 2014 Camaro on Thursday! Thanks to Brendan Davis and the rest of the Don Brown team for making my buying experience very easy! Ended up with an unbelievable interest rate. Overall very good experience.
- by angela.candies on 06/14/2014
I was very impressed with my experience. My salesman, Bill Godwin, was professional, courteous and had great product knowledge. I would definitely recommend any one looking to purchase a vehicle to go see Bill.
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