St Charles Yellow Cab

Driver was late, rude, and unsafe. Called to alert manager of the driver and manager strangely defended him. Shocked that these guys are in business and that no one has shut them down.

This company could not have made my night worse. I called to schedule a pick up from a specific location and was told it would be about 45 minutes because it was a busy night. I called back 1 minute later to confirm location, and to make sure they had my phone number. All was okay. I waited in this location for 45 minutes and, when no one came, I called back to see if the timeline had changed. To my absolute frustration they told me there was no record of my pick up. They were not coming. To make it worse, the dispatcher told me they also were not going to come and that I should go "hail one." Not once did I see a cab anywhere. You wonder why ride-sharing companies are doing so well-this is why. This would have never happened with companies lIke Uber or Lyft.

Worst cab company in the area. Extremely rude, unprofessional, and hateful dispatch. Do not bother calling!

DO NOT USE THIS CAB COMPANY!!!!! If I could give NO stars, I would. Most annoying cab experience I've ever had. Called from airport at 12:17 AM ... was told cab would arrive in 15-20 minutes. Waited outside in the cold for 30 minutes. Called again. Said they had another stop, it would be another 10 minutes. Cab finally arrived at 1:05 AM ... driver didn't know how to get into the taxi pickup area so had to circle around (another 5 minutes). It took OVER AN HOUR to get home which is a 15 minute drive at that time of day. Couldn't fit our luggage in the trunk, so had to put our carry on and one suitcase in the cab with us. UNCOMFORTABLE, ANNOYING, UNPROFESSIONAL.

Some drivers try to overcharge you when you been drinking then they tell you they don't have any change.I'll stick with Ace Cab for now on and tell everyone to do the same

I love this cab company. The dispatchers are friendly but efficient. They get your information right and get a driver to you right away. I've used them several times and each driver has been very nice and helpful.

My daughter went out with friends while I watched my grandson. When the rest of the party didn't want to go home as planned, my daughter was stuck, so I called Yellow Cab. I asked for a nice driver to pick up my daughter and bring her home safe and sound. Yellow Cab did just that. My daughter said that the driver was nice and courteous. Thank you Yellow Cab

Keep up the good work

You were the only company open during the snow storm

You got me to the airport on time

Thanks Judy for saving my job!

Tom C

I called 4 other companies first. They were afraid to come out in the freezing rain. Yellow Cab got me home safe and slow, in the snow.

on time got us there no problem

We've used Yellow Cab several times in the past for short trips and always been pleased.



This time with going all the way downtown we called around for estimates. Of the 3 companies I called Saint Charles Yellow Cab was the highest estimate with their fuel surcharge.



We got a ride down with the company that offered us a discount and said no fuel surcharges. When we got there they charged us over $30 more than their estimate and $11 more than the Yellow Cabs estimate. For the return trip when the other company forgot to come back and get us I called 724-1234. Our return trip was .20 more than the estimate they had given us.



With the so called discount and no fuel surcharge it cost more to take the other company than the correct estimate we got from Yellow Cab. We are back to only one phone number in my Cell Phone.



Linda

to a very special group at St Charles Cab. We really apreciate the extra efforst you have shown us. God Bless. Vernon & Balinda.

There quote was right on the money, Even suggested a closer location where I could still get on the train and not spend as much in cab fare. Thanks for an enjoyable ride.

Always been pleased. Some drivers have tatoos but in todays society that is to be expected. They have always been dressed properly. I've never felt the least bit nervous. They speak real English and take me where I want to go when I want to go there. My next door neighbors young kids ride to church and back with them.