Best Buy

We come here for almost all of our electronics needs. We've bought 2 printers, 3 laptops, a gaming sytem and more. Prices and service are great.

Love my Samsung Galaxy phone! I appreciate the friendliness of the employees and their expertise in helping me find the right phone!

I like the location that is not so far from the appartments, and a shopping here is so good, I like the friendly customer service here.

For one thing, they don't answer the phone. I bought a car stereo there with a warranty, and in the middle of the warranty it messed up. I took 2 weeks for them to "fix" it, so I had no music for two weeks. When I got it back, nothing was fixed. So I read the warranty, and it says they replace products they can't fix. They didn't want to replace it, just "fix" it again for 2 weeks. I wanted a replacement, and they said they don't replace products, just parts of products. He pointed in the paragraph, I believed him and walked away mad. I read it later, and no, it specifically says "will replace products."

I shop happily at Fry's now.

This store is truly amazingly bad in a multitude of ways. I went to purchase a basic car stereo this past week. I chose a $100 model, agreed to pay their inflated installation price of $50, and made an appointment for the next day at 2:00.



When I got there at 2:10 that day, the installation technician was out to lunch, but I was told he would be back in a few minutes. At 3:00, he showed up with a huge bag of sushi, accompanied by a friend who was just hanging out with him. I pulled my car around to the garage and waited for them to open the door. They looked at me through the glass and told me to come around to the in-store entrance.



My wife had to work at the hospital at 5pm, so I asked how long the install would take. I figured about 30 minutes, since the mounting kit was already installed, and all he would have to do would be to switch out the decks. I've done it myself in about an hour, but I no longer have the tools. He quoted me 90 minutes to two hours. I challenged him on his estimation, and he stayed firm. I decided to take my business elsewhere and got my 160 dollars back, with a total of 2 hours wasted. The manager told me that if I made another appointment, she would assign me to a "more professional" installer.



Now, it is possible that I just ran into a poor installer as a fluke, but I realize now that there is a fundamental flaw in the Best Buy "Road Shop." They have such low volume, they hire local guys to work once a week who have nothing vested in the company. Further, being such a huge organization, it's easy to do a half-a**ed effort and slip through the cracks of management oversight. I have put up with Best Buy's high prices, poor return policy, poor service long enough. I thought it would be nice to get service in a nationally recognized, nearby establishment, but clearly Best Buy is not the place, particularly for car stereo installation.

This is a great store. I especially like the service.