Allied Van Lines

WORST MOVING EXPERIENCE OF MY LIFE.

Hired these idiots to move me from Ann Arbor to Milwaukee.  After everything I went through with them, I guess I'm the real idiot.

Every single step of the move was handled incompetently, except for the sales pitch.  

1. Did not confirm pick up date or time and instead showed up at my door at 8AM unannounced (while I was still sleeping).

2. Scratched the walls terribly while moving my furniture out.

3. Had a generous 1 week delivery timeframe and overshot that by 2 weeks.  TWO WEEKS.  I started a new job in Milwaukee and had to buy all new work clothes because I had nothing to wear.

4. Everyone I talked to at Morse kept giving excuses and misinformation instead of being helpful and trying to fix any of the above issues (or they just didn't return my calls).  I eventually called the Allied Van customer service line directly (after being told by a Morse customer service employee in a snotty tone "I'll give you the number if you want, but they won't be able to help you.")  The Allied Van customer service people were actually VERY nice and tried to be helpful, but by the time I called, there was nothing they could do to speed up my delivery.

5. Did not reimburse me for any of the additional expenses I incurred due to the 2 week delay in delivery.  It is "against their charter" to accept delay claims for shipments under a certain weight.  I moved everything in a 1 BR / 1 Bath apartment - so apparently if you're not moving a whole house, you're screwed.

6.  Here's a fun kicker - I just got a call today from them asking if I wanted my TV uncrated, which I did - TWO MONTHS AGO when I moved in.  The employee who called to ask about it said in explanation that "there was a note in the file that you were going on vacation and would call back later."

This is hilarious because A) I just started a new job and definitely had no plans to go on vacation, and B) I actually did call them twice to uncrate the TV, with no response and so I just figured out how to uncrate it myself.

All this cost me almost $4000.  

Again, to recap - WORST MOVING EXPERIENCE OF MY LIFE.

DISHONEST MOVER. NO STARS!!!

Our sales rep was great but things went horribly wrong from there. Moved from Michigan to Colorado; two days before move Morse said "oh by the way we don't have a driver, no big deal." BIG deal to me. On moving day they took my stuff (moving guys were unprepared to pack the large artwork the sales rep said they would pack) and since no driver was available put it in THEIR storage facility. My homeowner's insurance only had a 10 day window to insure my stuff so I had to pay an extra $380 to Morse for insurance (that smells fishy). My stuff arrives 3 WEEKS later, driver says according to his paperwork not all my stuff was loaded on the truck! How do they let that happen? I made a list of missing property and sent it to Morse; they say they're looking for it. No communication from them unless I request an update, but fast forward a couple months: They say I have to fill out a claim form, which I did; then nothing from them for a couple more months, now no one will return my calls or emails, even the VP. I file a complaint with the Better Business Bureau, which prompts Morse to send me a letter saying the misplacement is MY fault and have a nice day. I document back to them their paperwork shows my shipment was incomplete and should never have left the warehouse like that, and no response. I'm going to have to sue them.

Choose a different mover. The estimate for my move was for less than half the time that was clocked by the workers. A crew arrived late after unloading a different truck when my job was supposed to be an 8-hr job. 14 hours later the men were obviously tired and didn't put disassembled furniture together completely. They left at midnight and a second crew returned on Monday and still didn't put everything together. We felt that the estimate was dishonest and that the workers were being asked to do too much by doing a second job the day of our move. I am very upset and still haven't found all the items that should have been in the delivery, as everything is disorganized and the move occurred 15 days ago. I should have gone with someone who was personally recommended to me and should have read the reviews you have here. My BIG mistake!!!

Our move from Michigan to Florida has been a nightmare.

If we had it to do all over again we would never have picked Allied we would have gone with United.

The damage was unbeliveable for a so called professional moving company.

Our oak furniture was broken and our antique dining room set was scratched,gouged and dented.

our doll cabinet mirror was cracked and two of the four etched glass shelves were broken.

Most of our dishes,platters and our set of corning ware was broken.

After eight weeks of unpacking we are still finding broken and damaged items.

The so called help you move people just pass the buck. I feel my wife and I should not be the ones that have to track down all the different departments to get any satisfaction.

In future everybody I know and anyone who will listen to me,will know to stay away from Allied moving and use any other moving company.

As I write this I am still waiting for the refund I was told to expect.

After being recommended to this place I was excited I'd convicned the hubster NOT to move the old college way, us and 10 of our friends.



We did a great deal of the stuff ourselves and left the BIG stuff to the professionals -- otherwise we would have gotten a U-Haul and done it ourselves. After this experience we just should have.



The guys they sent were promised to be experienced, but the whole day they seemed to take their time. Sure, moving our stuff out of a one level open floor plan ranch was a breeze, but into a 100 year old two story home, they balked at every turn. "Oh, ma'am, that's not gonna go." Well, GEE, I hired professionals so YOU could figure it out.



I warned them ahead of time about my French door refrigerator, and after moving it back into the house, the guy tells my husband and brother "Oh, I messed one of those up before I won't touch it!!" So my brother and husband had to put it back on.



They refused to try to get the King mattress upstairs till I pretty much threatened them.



Did not try to get my upright freezer nor 54 inch couch down the basement, BOTH of which my electrician and brother managed to do after they left!!!



I hired PROFESSIONAL movers so THEY could sleuth out how to move items into probelmatic areas, yet my family and other hired help were the ones figuring it out.



To add insult to injury, I was assessed an additional $180 for all the "extra" time. I complained vehemently to "Ashley" and never had any recourse or followup.



Now that the dust has settled, I'm writing this review. I've yet to contest the additional charge with my credit card company. I mean what kind of racket is that? They work hourly and take their time? Doesn't smell right to me.



I gave a *very* detailed list of moved items and Frick and Frack showed up off the short bus to move my furniture. I shoulda found a couple college kids here in town and got the U-Haul myself!

This was a long distance move, from Ann Arbor MI to Houston TX.



The first thing that happened was that the moving representative Mike Engelhardt misquoted the amount that it would cost to have my things packed. I did not find out about the correct rate (about $300 more than agreed on) until after I made the agreement to go with their company.



Next, I was charged a fee that I was not informed of; I specifically asked if this fee (for delivery to a storage unit) would apply, and I was told "no." This was cleared up, but I was starting to worry that my move would not go smoothly.



The next thing that happened was regarding the delivery of my items. The window of delivery dates that I was given were June 30 to July 3. Since I had not heard from anyone by the afternoon of July 2, I called my move coordinator Beverly McCuaig on that afternoon to find out when my items would arrive. When I finally got a hold of her, she had no idea where my shipment was and did not even know if they had left Michigan. She said she would find out and call me back. I did not hear from her for a few hours, and so I called Mike to find out what was going on; he was very short with me and told me that I should be talking to the move coordinator. When I told him that she had not called me back, he gave me her direct line. I left a message for her, and finally heard from her a few hours after that. Apparently my items did not make it onto the truck and she had no idea when they would be delivered.



I called the customer service at Allied and again was met with rudeness. The representative (Tom) I talked to basically told me that they were under no obligation to deliver my items within a certain time frame and the only thing he had to guarantee was that items would be delivered. After much prodding on my part, he finally looked up who would be available to pick up my shipment and gave me an estimate as to when my things would leave.



A few items were damaged in shipment and the claim form I was given had the wrong address, so a few weeks after mailing the form, it was returned to me. I did finally get my claim in and received a check today for the amount claimed.



I did finally got my shipment, though I wish I had followed my initial instincts and hired someone else.

Hello,

I just would like to relay to you the truly excellent experience and service my husband and I received on December 6, 2008 through your company. Our moving team was composed of : Matt Raszkowski and Ray Gutowski, the day was terrible weather-wise, and I anticipated the moving experience being a nightmare. However these two young men who worked with us never complained about anything and immediately put my husband and myself at ease. They were courteous, timely and polite beginning with the initial contact with my husband at the storage unit. Upon arriving at our house (our house is brand new, completed construction Nov. 2008), they promptly went to work insuring that my new hardwood floors and carpeting would be adequately protected as items were moved in. They were also careful to insure that they did not walk on the floor with wet shoes, as it was snowing quite hard at this time. Matt & Ray work well as a team and constantly strived to make sure everything was where we wanted it as they brought it in. They took time after the truck was empty to make sure all our items were damage free, clean and intact. We chose your company as you were the only ones who would protect flooring, and your fee was very reasonable, we were very pleased!! While I hope we never have to move again, if we did, I would contact your company with no hesitation and ask to have Ray & Matt move us. We will definitely refer your company to anyone we know moving. Please commend this team for their wonderful job, and for making our moving trip that much less hectic.

Thank you!



Sincerely,

Katie & Brian Smedley

Dont ever hire these guys because they never come on time and they broke my glass even i have paid extra for the insurance they did not pay me for the broken glass.They scratch my dresser my desk and they damaged the wall. And they are bunch of liars, they dont stand for their word and every body says some thing different to you. DONT EVER HIRE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!