Regal Cinemas Henrietta 18

Absolutely terrible. I tried to call and had to deal with an automated system for 10 minutes. When I finally got through it went to voicemail. When I got there I understood why they didn't answer the phone.. they were completely short staffed. There was a line out the door. I got in line for the kiosk hoping it would be faster. It would not accept my gift card as payment even though it was an option. So I waited in line and the gift card worked there. I asked the man if gift cards usually don't work at the kiosk and he responded, "not sure". I should have walked right into the theater without paying because no one checked my ticket once. The seats were terrible and the screen looked so dim it hurt my eyes. The women's bathroom was so disgusting, it looked like there was dried vomit on the floor. I will never go back.

Worst theatre I have ever been in. The people were very friendly, but movies were over priced, even the Matinee was $9. That's def not a matinee. No military discount. Seating is outdated. Sound system needs updating also. No free wifi. Not sure what your paying for. Def not paying for a good movie experience. I didn't even bother to see how much snacks and popcorn cost.

The employee's are friendly and fast in assisting you. the thertre's are clean and comfortable. The movie selections are current and I like that they offer free movies in the summer for the kids.