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- by Ben C. on 05/13/2014
I want to thank you and your team for the exceptional service provided last week. Airport Taxi is absolutely exceeded my expectations and I look forward to contacting your company in the near future for any needs my friends, family or I may have. Your team (specifically Molue) was extremely helpful in working with me to schedule and then subsequently adjust my needs due to inclement weather and changing flight schedules; I appreciate that very much. Also, because this service was a pre-scheduled/I was not sure how well the process would work here. My guest was very impressed with the service and cab provided, and found the entire trip to be highly convenient and enjoyable. Thanks for making the experience a pleasant one. Again, I appreciate the superior level of service provided and look forward to contacting your company in the future. Regards,
- by John J. on 05/13/2014
Constantly visiting Rochester for business, I rely on taxi service to and from airport. I was recommended to Toby by a colleague and I must say that I was quite impressed. I was picked up on a timely manner which is quite important. The vehicle met my expectations (clean and comfortable). The price was just right. The driver, Toby was very professional and prompt every single time. I will definitely be calling Airport Taxi/Toby for future trips. Thank you for making every trip a safe and comfortable experience!
- by Leslie M. on 02/22/2014
Excellent service in January when I needed to go from Brooks and Genesee to the airport. I use the relay service for the hearing impaired, and the dispatcher handled the call well. That morning, two other cab companies hung up on me! The cab came within the time promised. Pleasant, reliable, professional and eager to do the best job. Call them first!
- by Toby339 on 08/14/2013
Our reputation is honesty,honesty,honesty. We truly accept your business and we provide clean and prompt service. Cowardly, our competitors said there is someone named Thomas in our company and we dont have meters and fares. Well there is is a meter right next to the driver and a laminated neon yellow fare sheet. The competetors say the wrong things about us and things that are not true. Airport Ace cab Taxi is the best taxi serivce in Rochester NY. Maybe even in the whole country!
- by Carly1234 on 07/27/2013
Thomas was our cab driver. He came to our hotel to pick up our friend who was in a rush go get to the airport. Two of us had to go down the road so we were going to get a separate cab. Thomas told us it'd be cheaper for him to just drive all of us. He would go to the airport then drop us off at the place right by our hotel. We knew we were in trouble when he overcharged our friend going to the airport. Thomas had no meter and was sketchy about fares. He brought us to where we had to go (less than 10 min from our hotel) and asked for 38 dollars. He had said he'd make it cheaper than calling another cab. Thomas was sketchy and a complete ripoff. Be wary of this company. They scam people, specifically if they think you're from out of town.