Affordable Service Plumbing Heating & Air Conditioning

I strongly advise against hiring Affordable Service. Do not let them onto your property! We hired them to replace a hot water heater in our home in Rio Rancho. The technician had an accident that caused costly damage to our home. We expect any reputable company to resolve such a situation, so we remained calm when they accidentally started a house fire. Unfortunately, we chose the one company that will NOT clean up their accidents! They caused thousands of dollars of fire/smoke damage to our home, refused to fix it, AND expected us to pay full price for this service.

A wall of our house was set on fire during the installation. This was next to the air conditioner intake, so the house was quickly filled with smoke. The technician cut a hole in the drywall to extinguish the burning insulation. It would turn out that our home needed professional smoke treatment, for which Affordable Service refused to take proper responsibility. Keep reading for the details, or else just go choose a different company to hire.

Cost to us: The owner’s daughter, Leah, came to assess the damage. She acknowledged that the house smelled of smoke. She suggested patching up the damaged wall and cleaning the ash out of the air ducts. This did not remedy the smoke smell. We hired a smoke expert (consultation $200) who said that the burned material around the air intake needed to be replaced, THEN the ducts cleaned, and then we would need to vacate the home and have it filled with ozone and hydroxyl to get rid of the smoke smell. This fire damage treatment would cost $3,000+. We sent the estimate to Affordable, who refused to pay for experts to repair the damage they had caused and said they'd turn the case over to their insurance. Six months later we have yet to hear anything.

Do not hire Affordable Service. They will NOT take responsibility for any mistakes they may make. They will expect you to pay for it.