Auto Max

If I could leave 0 Stars I would. I use this place cause they are close but should have learned my lesson when I was overcharged the first few times I went. However..... on 04/03/2015 I took my daughter's car in to have her breaks done, an oil change and inspection. $550 later, I am thinking my daughter's car is in good shape for a while since she is away at college.. Well I was wrong... very, very wrong. She started having problems again with her breaks.. but this time they were making horrible grinding noises and since she is away a college, I had to get her to someone fast. We found out that when Auto Max changed her breaks they skillfully forgot to mention that her caliber was bad and if she didn't replace it, she would have to change her breaks again in less than a year because it would tear them up. The Mom and Pop we use in her college town told us her caliber has been like this for a long time and this would have been an issue when her breaks were changed April 2015. Now we are out another $900 because her routers are complete shot.

I do not care how convenient this place is.. I will never go to them again for even a state inspection. Honesty is what it is all about in this world and this place just proved they do not have it!!!

Staff was horribIe! I went in the middle of the day to get an oil change, the sign said OPEN, but the doors were locked. People were outside PISSED and waiting. NO APOLOGIES!!! They told me to come back the next day because they were swamped. When I came back, he very rudely said that were not taking anymore cars today. It was my fault for thinking they were busy, they're just rude as hell!!!

Automax did not have a starter, out of desperation I did not want to be stranded, so I bought one down the street from them – at O’Reilly auto part. Automax install the starter which they claimed was a bad starter, but none the less they put it on (without telling me first) and because of that the car would make grinding noise. It the starter was bad like they claimed, they should have told me instead of putting the bad starter on or they should have put the old one back on or I could have called O’reilly down the street, less than a mile or two to get a another one. The grinding is not only grinding but it I very very load grind, it got loader and loader has I got home, I now have to get my car towed to the dealer to get it fixed. I’m scared of driving it which might cause more damage to it. I would have rather through labor cost down the drain for the old starter to be put on, but they didn’t tell me that. It was closing time they were in a hurry to get my car out as a result the mechanic did a poor job. I called Chris Hutcheson he hung up on me.

I wish I could give zero stars to this place. If you have any respect for your car or yourself, don't go to this place. They will try to push everything they can to you, charging even five times the regular price of an air filter if they can. I went there because it's close to where I live, than it would be convenient. I wish I could turn back time. My advice, go to a more serious place, that will respect you and your car. Don't have to trust me, check the last three reviews.

My mini van was overheating. We had replace the thermostat ourselves because that we an easy and inexpensive most likely first step. When that didn't work we decided to take it to Auto Max since it was close to our home. We were told that the radiator was bad. The estimate for replacing the radiator and two hoses would be $607.00. My husband called our mechanic of 30 years and was given an estimate of $300.00. The owner of Auto Max called us later that day to say that the person who gave the estimate doesn't usually work there and that he felt bad about us leaving and not getting the service we needed. He said he would do the work for his cost at $450.00. Still too much. I priced a radiator at Autozone for $130.00 the cost for a radiator at Auto Max was $234.90. I even priced a radiator at Dodge which was $216.00. So Auto Max is charging more than dealer parts for the radiator.

We picked up our vehicle and had it towed the 11 miles to our mechanic.

Turns out the radiator was not bad but that the water pump had failed. The cost to repair it was $370.00 that included the towing and an oil change.

I can't imagine how much the total repair bill would have been had we left it with Auto Max to repair given the fact that they missed the problem. We would have paid for a new radiator that was not needed and would not have fixed the problem then would be forced to pay for more work to be done at an exorbitant price.

I absolutely love the Mechanic Mr Charles he is the best and my car runs amazing because of him. The front desk manager before we're kind of rude but those individuals are no longer there. I have recommended many neighbors to Auto Max.

So I took my daughter car in to check the transmission fluid and at first glance the place was nice.. The car was taken on a test drive and I was told no charge which is good then while waiting another person came to front desk with food in his hand he asked the mechanic if he had opened a ticket for my inspection, my reaction was to just re verify with the second person that I don't want to pay a inspection fee, he was very rude with his explanation of why he needed a ticket and I overlooked it and looked down on my phone while standing at the counter waiting for the mechanic to come back he then looked at me with food in his hand and said.... U can have a seat.. Now this may seem innocent but I failed to mention while sitting in the lobby my daughter and I obseverd a roach climbing on the lamp next to the couch, I told him I don't feel comfortable sitting in there with the roach , he huffed and puffed gave me the dirtiest look and walked out the room, then he came back in 30 seconds later and sat down and munched on his food , all the while we still see the roach climbing on the lamp.. Then he left the front desk to the bathroom to take a dump and customers were waiting unattended.. He came out 15 min later ..I will never go there again I felt very uncomfortable and didn't like the way the Asian guy treated me as a new customer..Charles the mechanic was very honest and he was helpful..fire the slacker!!!!!

I have had my Tacoma oil changed every 3 months here (around $26-27.00 per service). It had been a while with no problem. Actually one of the service manager there was once helpful when he told me how to fix a minor problem myself. That created my trust in the shop people there.



4 month ago, after a regular oil change a service manager told me that the front break pads had only 20% of life and the air filter needed to be replaced. I asked him how much for each service and was told that 189.99 for the front pad replacement and about 15-18.00 for the air filter. He also told me I could go to Walmart to buy the air filter for $8.00 or $10.00 and change it by myself. That also created in me more trust in them.

However, a few days after that when I opened the hood to make sure I have enough water in both water containers I found out that both caps had not been close properly.

On July 3rd, I brought my car there for regular oil change and front break pad replacement as well as air filter change as advised. The manager that day was Mr. Arthur Garner who I had never seen there before. I started by telling him about the water container caps that were not closed properly after their service. He had no response. I was wondering if he tried to ignore it or he was busy thinking of something else (while working with me, his customer). I thought it was not a big deal so I went on to tell him what I needed to get done on my Tacoma. To make sure, I asked him how much it cost for the front break pad replacement and his answer was the same as told by the other manager ($189.99). I left my truck there and came back to pay for the service and pick it up after 2 hours. That evening when I was home and looking at the receipt to see the total was $280.01. I approximated and realized that I was over-charged. Here is my approximation



Regular oil change total $27.~ just say $28.00

Air filter change $18.00 + tax just say $20.00

Front break pad replacement $189.99 + tax just say $210.00

So the maximum total would be 210 + 28 + 20 = $258 or less (because I used higher amount in the approx.)



On July 5th (they closed on July 4th) I went back there to ask why I was over-charge, Mr Arthur was not working that day. The manager working that day after listening to my complain and looking at my receipt called and talked to Mr. Arthur then he asked me to talk with Mr Arthur. I told him what I approximated would be the total and asked him why I got charge over $30.00 just to replace the air filter. He was somehow mad at me and started using bad words. I gave back the phone to the working manager and told him I refused to talk to Mr. Arthur who was a MANAGER but USING BAD WORDS to his CUSTOMER. The working manager talked to Mr. Arthur for a while and told me that they would refund me $25.00 only if I talked to Mr. Arthur again. I told him I didn't want to hear bad words again just for $25.00. The working manager told me they couldn't do anything if I wouldn't want to talk to Mr. Arthur. Can you believe that in the US there is such a business that requires customer to talk with a rude manager to get back the refund? I walked out of their shop with no refund and now I would like people to know how Auto Max runs business so that people'd better stay away from them or be very careful to have their services.