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Red Roof Self Storage

7745 N Virginia St, Reno, NV 89506
Closed Now
8:00 am - 5:00 pm
8:00 am - 5:00 pm
(775) 322-3838Directions★ Review



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  • by  on 09/05/2015

    I have been a customer of Red Roof Self- Storage since 2008. I always paid on time every month. When I called to pay, the Lady who answered the phone was always very polite & took my payment.& always identified herself & thanked me. Thats why I was shocked after checking online to pay my bill , rather then call on the phone, with no notification from Red Roof Storage they raised my rent without my knowlwedge. So, I called to inquire about the increase & a man answered, I told him I was not aware of any increases until I went online & told him I was a customer since 2008. He told me that ' I was lucky not having to pay more all these years!!! hahaha! Then he said we are raising it again this next month(so that was 2 rent raises in 2 months. I told him, I didn't think that was right. He told me if I didn't like it, I could move out, But had to give him a 30 day notice 1 & then he hung up on me! I only called to get information & to pay my bill & I was treated so rude by him! I called back, because I felt verbally abused by this guy & I wanted to speak to the owner, he told me I was rude & hung up on me again. I left messages for the owner to call me several times & no one has returned my calls! I've worked in customer service all my life & as a paying customer for seven years of Red Roof Self-Storage they do not care about their customers if they would have someone like that taking care of their business!! Ridiculous!!! Since no one had the courtesy to call me back to resolve this situation maybe this will get their attention.

  • They were so friendly, We need...
    by  on 05/31/2011

    They were so friendly, We needed a place to store our house while we were selling one home and moving into another. We filled a 10x40 and needed to rent another 10x15 they made sure the second one was close to the first. The units were extremely clean and we felt that our entire lives were secure and safe in their hands through our transition!! Thank you red roof storage we will recommend you to anyone!!

  • Very Clean Facility
    by  on 02/01/2011

    Great people to work with and very nice facility. If you need to store something - this is the place - rest assured.


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