- 6:30 am - 6:00 pm
- 7:30 am - 5:30 pm
- Mon - Fri
- 6:30 am - 6:00 pm
- Sat - Sun
- 7:30 am - 5:30 pm
- by jenn_swens on 07/22/2012
We trust them with our dogs for overnight boarding of any length of time. We have done just one night, and for several weeks as well. Our dogs play with the other dogs during their stay, and everything has been great with that. They always feed our dogs the correct amount and they have never gotten sick or hurt. The price is great especially with the discount we get for having our two dogs stay together. We have been using them for about 4 years now, so we absolutely trust them. The care is good and consistent and the staff is always nice to us and our dogs.
- by patcher12 on 05/20/2012
Left my dog here for 6 nights and came back to a very sick dog. His collar was badly chewed by another dog and he was lethargic/sickly for nearly 2 weeks. Cost me quite a bit for vet bills to get my dog on track. I would never use this facility again.
- by 088lizard on 01/12/2012
My three dogs just LOVE Pet Play House. The staff is kind and loving, the facility is always clean and neat. Everyone treats my pets like their own.
- by Rotwine on 01/08/2012
I have a friend who has been going here for quite awhile. One time, they were late due to unforeseen & unavoidable circumstances. The rude woman (I guess she's the owner) informed them: We don't want 'your kind of business'. I would never take my dog to a place that treats people like this. The 'act' nice & caring to your face while they want your money, but one mistake and look out! Their true personalities come out then. I will make sure anyone I know with a dog knows NOT to use this place, unless of course they want to be treated like a second class person and have people be rude & nasty. (I wanted to rate no stars but that's not an option)
- by tnt105 on 09/27/2011
I had to board my dog for the first time and was really worried because he is very attached and even though he is friendly he does not trust other people as he does me. He is also very active and is scared to be alone I didn't want him to be in a crate the entire time I was gone. I have heard about the Pet Play House before and thought it was a great place for him so that he would be able to exercise and socialize as well as be supervised at all times. I brought him in for daycare to ensure he played well with the others and he seemed fine when I came to pick him up later that day. The staff seemed nice and I made reservations to board him. However when it came time to drop him off for boarding he did not want to go inside the building and was barking and backing away from the employees. They did offer to even show me where he would be staying and just set his belongings on the floor and went back to the computer. I just figured my dog was barking due to the other dogs in the facility. I called a few days later and I asked that I pick up my dog a day early and the response was "Your obligated to pay the full reservation" which I didn't mind I just wanted to see my dog. The lady on the telephone seemed inconvenienced by me calling and seemed to have no idea that my dog was even there. I wasn't too concerned and just shrugged it off until I got my dog home. Every time I went to pet him or pick him up he would lose control of his bladder and he spent all his time sleeping and acting mopey. Which is very unlike him. He also came back very dirty and had something sticky in his fur. Even when picking him up was not allowed to see where he was staying. I think that they have good ideas and good intentions but I was not impressed with my experience and my dog doesn't seem to be either.
- by Megan K on 12/08/2010
My pup and I have never been treated worse in our lives!\r \r After reading the reviews, I thought I had found heaven, but in fact, just the opposite. My pup had a couple daycare sessions here and every time I found the staff to be so un-caring. I would ask questions on how he did, if he ate, etc, and they would respond with a generic, 'I think so', not knowing or caring a bit - unlike what they advertise. \r \r My worst experience though is with whomever answers the phone. We ran into a family emergency and had to cancel our holiday plans (not just with boarding but the entire vacation for 13 people due to a terminal illness). We were outside of the *10 day window* and in the midst of a family tragedy, and yet the woman was so rude and curt with me, even after I explained our situation. I can't even detail how awful of customer service I received - threatening me, and putting 'notes in my file'. Talk about a bad day getting worse - and by someone who I'm supposed to trust my pup with. \r \r They may have individual 'condos' for your pets, but I will never, ever bring my pet or allow any friend of mine to bring their pet here. I would rather have loving, caring people taking care of my beloved pet, than anyone from Pet Play House.
- by cojt12 on 08/26/2010
I've used Pet Play House many times when we go on vacations and couldn't feel more safer leaving our dog. I've booked her in both the slumber party and condos. I've seen other boarding places in Reno and they put them in a warehouse w/ no windows. Also at pet playhouse, they have an employee there 24hrs a day. At other places, they leave at 11pm and don't come back until 6am. To me, when you are boarding 25-30 or more dogs their shoud be someone available at all times. I also love that they offer grooming services. That way when we go on vacation for a week our dog is groomed the morning we pick her up and she's clean and smells great. We are very happy and plan on using Pet Play House everytime we need to board our dog Zoe.
- by keldix1207 on 09/17/2009
Our dog regularly attends daycare elsewhere, however, we needed to board our pooch and didn't like the idea of a regular kennel. Based on the other glowing reviews, I decided that this was the place to go. In order to board your dog here, you have to attend one day of daycare so they are able to determine how your dog interacts with others. As we expected, our dog passed with flying colors. I was very impressed with the building; it's a large and clean facility. Unfortunately, the staff failed to impress. When I dropped our dog off for the test-run, the woman that greeted me at the counter could not have been less pleasant if she'd tried. It was almost as if I was ruining her day by simply walking through the door. I decided not to let that get to me and, instead, I figured she might just be in the midst of a bad day. Unless everyday for her is a bad day, I was mistaken. For dogs that participate in the slumber party, you must drop them off by noon. However, I was unable to get away from work early and, as it is the right thing to do, I called to let them know. I was informed, and I quote, that my dog wouldn't be able to do the slumber party because he would &amp;quot;ANNOY all of the other dogs if he weren't there by noon.&amp;quot; Excuse me?! That's how they talk to customers?? I asked what I could do, since I had already paid half of the fees as a deposit and she snidely informed me that I could upgrade to a condo for an extra $10/night. I am not a confrontational person and I rarely write reviews or complain to strangers about service at any company. The other reviewers must have had a very different experience than mine. I simply cannot imagine anyone calling those people pleasant. It's truly sad, though. It would be a top-rate place if the service stood up to the awesome facade.
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