Towne Ford Sales & Leasing
New Car Dealers
1601 El Camino Real, Redwood City, CA 94063
- Mon - Fri
- 7:00 am - 7:00 pm
- 8:00 am - 5:00 pm
General InfoTowne Ford Sales & Leasing is an automobile dealership that offers new and pre-owned Ford vehicles, such as cars, sport utility vehicles, crossovers, minivans, vans and trucks. The Ford models offered by the dealership include Focus, Freestar, Fusion, Freestyle, Mustang, Ranger, Taurus, Five Hundred, Expedition, Explorer and Crown Victoria. It also offers pre-owned vehicles of various makes, such as Lincoln, Mercury, Dodge, Honda, Jeep, Mazda, Pontiac and Scion. The dealership provides various Mercury models, such as Capri, Cougar, Marauder, Mariner, Milan, Montego, Topaz and Tracer. The Dodge models offered by the dealership include Charger, Dakota, Neon, Stratus and Grand Caravan. Its service department has trained technicians to provide maintenance programs for all models. The dealership also offers finance options through lenders and is located in Redwood City, Calif.
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Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there. Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake."
Purchased new Ford Focus 4 months ago at Towne Ford in Redwood City CA. After 4000 miles, back tire had blow out on side wall after a small scrape against a curb. Towne Ford was not willing to take care of this issue and instructed us to take tire to Continental to deal with them on warranty. Our customer service experience was very poor. The tire should not be so fragile that a small bump against a curb causes a blow out. I have recently came back to Ford after having Japanese cars for years due to good press. This type of customer service experience was not what I expected and I am very disappointed.
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