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- by Steve H. on 08/07/2014
- by sctaylor on 05/28/2013
Bait and switch. Got quoted on a 2013 Fiesta with a $3,000 rebate. It was much lower than my local dealership, so I double checked and was assured it was the correct price. I called and specifically talked to the agent quoting, telling her than it was a fairly substantial drive for me and I wanted to be double sure. Again, I was told it was absolutely the correct price and to just talk to Wilson when I got there. Well, when I got there Wilson was always busy, so I got a salesman. After a quick test drive, despite having told him the price I was expecting within the first 5mins, I was told it was a mistake and that the best they could do was adding multiple maintenance agreements onto the price as well as financing the car through them being required. The two maintenance agreements that had to be added were exactly the cost of the $3,000 that rebate I was told I should receive. Despite the fact that I had a detailed email on the car price, and a detailed "out the door" price, neither of those were honored and I received nothing other than, "The price was a mistake."
- by Colinmcg on 09/22/2011
Purchased new Ford Focus 4 months ago at Towne Ford in Redwood City CA. After 4000 miles, back tire had blow out on side wall after a small scrape against a curb. Towne Ford was not willing to take care of this issue and instructed us to take tire to Continental to deal with them on warranty. Our customer service experience was very poor. The tire should not be so fragile that a small bump against a curb causes a blow out. I have recently came back to Ford after having Japanese cars for years due to good press. This type of customer service experience was not what I expected and I am very disappointed.
Nbs Auto Center
1612 El Camino Real Ste 1, Redwood City, CA Auto Repair & Service, Used Car Dealers
El Camino Auto Sales
1035 El Camino Real, Redwood City, CA Used Car Dealers
O'Reilly Auto Parts
2411 El Camino Real, Redwood City, CA Automobile Parts & Supplies, Auto Oil & Lube, Automobile Accessories, Automobile Electrical Equipment, Brake Service Equipment, Truck Equipment & Parts, Battery Supplies, Tire Dealers