Hertz

I needed a car for an unknown amount of time. I rented for a week through Hertz. When I tried to extend my reservation, they charged me as much for an extra couple days as they had for the whole week. They'll get their money somehow. The woman on the phone was not helpful and defensive about their prices.

I was arranging a student trip from the Rapid City airport to a site in South Dakota. I spoke with two separate representatives as I was setting this up and informed them that I would be transporting children for a school trip, one more than a week later. Nothing was said then. I made the reservation, using school district information. Then I called again to verify some information and was told by a third representative that they are not allowed to rent vehicles to school groups unless the parents are present. She refused to let me talk to the location manager. She was also very rude. Now I'm a week away from my trip and I have no transportation for my students and few prospects to resolve this issue.