Tulalip Casino

UPDATE: OK, despite the fact that I have said repeatedly that nothing on God's green earth could get me to go to Tulalip Casino for a fight broadcast again after the miserable way they treated us all last autumn, I am giving the idiot management there a fresh chance on Saturday. THEY NO LONGER CHARGE A COVER FOR FIGHTS! Now, if they still bar people from sitting in the upper area of the nightclub or at tables in the lower area, if they still provide short, narrow, cold, hard stools and call them "chairs", if the service is still slow or nonexistent, if there is no food service during the fight (all of which describe the last incident), then I will go back to posting rants on Facebook, on YP.com, on Citysearch...ANYWHERE that I can post a rant, I shall post a rant. Why did they close the sports nightclub in their satellite casino, QCC? That place used to ROCK on fight night! (And they provided their own round card girls as part of the entertainment!)



ORIGINAL REVIEW: This place isn't just unfriendly, it's downright hostile. Most of the employees are very cold, and the "promotions" are a joke. Although they still offer some evening entertainment, most of it isn't worth coming for. I miss Tim Casey and the Bluescats, who used to perform once a month with a free swing-dance lesson before the show. Trying to order food or a drink is an exercise in frustration, as the waitresses go out of their way to avoid customers. The ones in the "nightclub" at the back are the worst. I've sat through the weekly comedy show being ignored as I try to flag them down. Eventually, I give up and go get my own food and beer. Then as I get ready to leave, one of them will show up to clear my plates and glass. She expects a tip for that? I waited my own table, I keep the tip! UPDATE: I went back for the comedy show again, and actually got good service. Doesn't happen here very often, and the ones who do give good service don't last, only the bad ones do. Apparently, the place has a policy against providing a good customer experience. A willowy blonde named Lisa was asking what I wanted to drink before my bottom hit my chair, and ran for food and more beer through the evening. SHE got a good tip. Hopefully, this one will last, they need more like her.

Last week my wife was notified that she had been awarded 2 free tickets and free on-site parking to the Seattle Seahawks vs. The Minnesota Vikings. She drove up to the small casino and picked up her instruction sheet and a parking pass. We were thankful and excited and expressed our gratitude when we picked everything up, that Tuesday evening.

On Thursday afternoon we received a phone call asking if we had accidentally been given an extra parking pass. When we double checked we found 2 parking passes stuck together and stapled to the instruction sheet. A that time we looked closely at the instruction sheet and found that it was for another event entirely. We told the woman calling that we did have an extra parking pass, at which point she firmly demanded we return the extra pass. My wife said she would try her best, but that wasn’t enough. The same woman called again, and ordered my wife to return the pass immediately or they would have her name removed from the players award list and would never be allowed to participate again. My wife is a tiny gentle woman under 5 feet tall, she was trying her best to make arrangements for my son to be watched while she went up to the casino, but it wasn’t enough. They had to threaten her! So, the casino got their parking pass, at no small effort on our part, and everything was good…almost.

On the Friday before the game my wife got sick and I thought I should cover ourselves and call the promotion person to see what our options were if she could not attend. I specifically asked if I could bring my eleven year old son, a big Seahawks Fan. I was assured it would not be a problem and told to enjoy the game. Driving from Everett it’s never easy to get around the traffic to attend a football game; nonetheless we made it and got parked. From that point it seemed to be simply follow, the directions and grab a seat at the Suite. I couldn’t have been more wrong.

Less than 60 seconds from the moment we sat down a woman came to my son and I, pointed a finger at my boy and said “I’m sorry, you can’t be in here, and you have to leave.” I was stunned! After everything we had been through over the parking passes, now my son and I were being ejected. I asked her on what grounds we were being thrown out, and I was informed it was against the law for someone under 21 to attend in the Suite. I was speechless. She repeated her demand that we leave immediately, and when I asked if there were any options I was told simply to leave. That’s it, get out!

My eleven year old son was soon in tears because it was his fault we had to leave. When I asked for the woman’s name she began to stutter and said she was only an employee, only doing her job. At this point another woman walked up to me, stuck out her hand smiling and said “My name is Valery, and I’m her boss!” I asked if there was anything she could do and she repeated that we had to leave now. I obliged her and we left, my son apologizing to me through his tears for what happened and sorry we had to leave because it was his fault.

This group is beyond shameless. They are nothing more than gangsters operating outside U.S. laws, draining hundreds of millions of dollars from our communities, and to top it off, vicious and heartless. I have never been treated like this by a business, and I will never let it happen again with Tulalip, or QCC. I am not much of a gambler, but I promise you one thing, I will never leave a nickel at one of their locations. If I had the time and money I would see this in a court of law for what they did to my son!