Barney's Pro Kleen Carpet Cleaning Portland

The company showed up as scheduled and only took just over an hour to perform the cleaning. The crew was professional and curtious. The process they used did not involve any extraction, but instead used the application of cleaning solution in combination with use of a rotating brush to supposedly remove the loosened dirt. In talking to the crew, they said this process relied on very little water and so the carpet should be dry in no more than a couple hours.



There were two problems that resulted from the use of their process. First, I don't think the process itself gets the carpet that clean. In looking at the carpet where there is a coat closet in the hall, there was a noticeable difference in the color of the carpet in the hall where it was cleaned and in the closet where it wasn't cleaned. The carpet in the closet was noticeably lighter. I think what this process does is spread some of the dirt around rather than removing it all, so while the carpet is uniform in appearance, it is not completely clean. Like a lot of homes in Portland, our carpet is a light brown in color, sort of tanish, so that fact that it was a slightly darker was not really noticeable. In addition, we were looking at replacing the carpet in the family room within a year with wood flooring, so we were not necessarily looking for the best cleaning, just something to get us by, and the price was very reasonable. However, I don't think this process does as good a job as some sort of extraction process where the cleaning solution that contains the microscopic dirt particles is physically removed.



The more serious problem is that it took more than 24 hours for some areas of the carpet to dry rather than an hour or two.Ive had Portland carpet cleaners come before and this did not happen. After a few days I noticed two areas of carpet, one in the family room, and one in the master bedroom, where the carpet was raised off the sub-floor, creating a sort of hump. A few months later, I had a carpet stretcher come to the house to take care of a carpet issue in a different area of the house. While there, I showed him the two carpet areas with the humps and he said this was due to the carpet having been being over-wet. He said it was not unusual for inexperienced Portland carpet cleaners to apply more liquid than necessary and that this is a common result when that happens. Since we were going to be replacing the carpet in the family room with wood, I didn't do anything with that, but did have him fix the carpet in the master bedroom. Since he was already at the house for other work, the added cost for this fix was not that bad. A contributing factor to the carpet hump might have been that the initial carpet installation probably was not stretched enough. That said, if the proper amount of liquid had been applied, the problem would not have happened.



So, I would say that for the money paid, the cleaning was probably OK but not great. The over-wet carpet problem is simply a matter of the operator not taking adequate care in the application of the cleaning solution and not the fault of the process itself.

Barney arrived on time and got right to work. I believe he pre-spotted some areas (I wasn't actually watching him work) and moved some items that were too heavy for me to move or lift. He asked me if I wanted him to do the master bedroom closet (which is the size of a small room) and I said yes. At the time there was no discussion of an additional charge. As he finished each room, he carpet raked it and this made the carpet look especially pristine. When barney was near done, I asked him if he'd clean 3 small area rugs (e.g., 4' x 6') and - without hesitation - he said yes. I had pre-paid 4 rooms and he charged me an additional $25.00 for the closet but there was no additional charge for the area rugs. I felt the surcharge was reasonable and well deserved. I had been charged much more by other carpet cleaners in Portland prior to this. He also said that - if any of the spots seemed to return in the next couple of weeks - he'd come back and re-clean them.



I would suggest that if you use Barney and there are some weighty things that have to be moved or changed in some way, you ask

Barney to clean the carpet in those rooms first so that those areas are dry by the time he's finished and he can then replace what was moved. I didn't check any of the rooms when he was done because I could see that he was doing a wonderful job when he did the family room (which was the first room he did) and, as a result, I ended up moving things back. The last Portland carpet cleaning service that came out just cleaned around each and every item. Not even cleaning under the kitchen table.



Barney is very nice and works steadily and quickly. I was really happy with the job he did, would certainly recommend him and I will use him again when my carpets need re-cleaning.