- 8:00 am - 4:00 pm
- 8:00 am - 8:00 pm
- Tue - Wed
- 8:00 am - 6:00 pm
- 8:00 am - 8:00 pm
- 8:00 am - 6:00 pm
- 8:00 am - 4:00 pm
Perla's Appliances Plus is a family-owned discount appliance store based in Pittsburgh, PA. Since 1927, Perla's Appliances Plus has served customers in Pittsburgh, Squirrel Hill, Shadyside, Forest Hills, Penn Hills, Churchill, Fox Chapel, Ohara Township, Mount Lebanon, Upper Saint Clair and Dormont with low prices on home appliances and top notch customer service. Our knowledge on the appliances and products we sell sets us high above the competition. Perla's Appliances Plus is an authorized dealer of such brands as Bosch, Amana, Whirlpool, Maytag, GE, Frigidaire, Electrolux, Kitchen Aid, and more. We can help you select your new major kitchen appliances at any budget. We look forward to seeing you at Perla's Appliances Plus, serving Pittsburgh, Squirrel Hill, Shadyside, Forest Hills, Penn Hills, Churchill, Fox Chapel, Ohara Township, Mount Lebanon, Upper Saint Clair and Dormont in Pennsylvania since 1927
Perla's has been servicing appliances since 1927 and we always strive to provide good work at a fair price. We service all major brands of Kitchen and Laundry appliances, whether it's out of warranty, in warranty or covered by a service contract. If you have any service questions feel free to call or complete this form. * Air Conditioners * BBQ * Compactors & Disposers * Cooking Products * Major Appliance - Dealer * Major Appliance - Service & Repair Service * Parts * Sinks & Faucets * Televisions * Vacuum Cleaners Please call today with any questions you may have, or visit our showroom.
- by Meghan Z. on 07/20/2015
Worst customer experience ever. They were assigned to fix my dishwasher by my home warranty company. I scheduled them to come the first day. I took a vacation day for the repair and they never showed up. I called the company and they said that they had to cancel my appointment and the very rude woman I spoke with insisted that she had called and left me a message that morning to let me know. I double checked my missed calls and voicemails - they had never called. So this was one vacation day wasted. I rescheduled for about a week later. The repairman, who was not very personable, showed up on time. He was at my house for about 20 minutes apparently clearing debris from the drain pump. The dishwasher worked fine for about 5-6 cycles and then stopped draining again. I called Perlas back and they said that they would get in touch with the home warranty company to see if they would approve a new drain pump. I waited for about a week and called back, and they said that they were still waiting to hear back from the warranty company. After about another week of waiting, I finally called the home warranty company back myself. They had never heard anything from Perlas about a request for approval for a drain pump. I was able to accomplish in 5 minutes with the warranty company what Perlas was unable to do in two weeks and my next service appointment was scheduled for two weeks out (because of my calendar, not theirs'). So I here I sit today. I took another vacation day. My service call was scheduled for between 9 and 1. I deliberately scheduled for the morning so that I would be able to do something nice with my kids after the appointment and make the most out of my vacation day. At about 12, I still hadn't heard anything from them and I was starting to get bad feeling, so I called Perlas to see if they had an estimated arrival time for the repairman. They told me that they had incorrectly scheduled my appointment for between 1 to 5 but that they would be unable to make it today. When I voiced my very valid frustrations to Rocky, the owner, about my experience with his company thus far, he became very rude, defensive, told me that they would not be coming to fix my dishwasher at all, and hung up on me. With customer service skills like his, I'm surprised this place is still even in business.
- by Arlin D. on 04/23/2015
This is the second time the helpful people from Perla have fixed my 20+ year old Maytag dryer. I called on Thursday, the service person came on Saturday (which was great for me, I did not have to miss time from work). The store called me around 10 AM to say the service person was on his way, with one stop before me - he arrived at about 10:40. The young man was both courteous and competent. No complaints at all, my problem was solved!
- by Adella Z. on 04/16/2015
The Perla's are a family that are dedicated to try and please even if it they ar busy. We were warmly greeted and treated like close friends. Its was nice to have someone feel as excited as i was to have a new kitchen. Made the effort to get me my dream kitchen
- by Connor R. on 04/09/2015
My experience in dealing with you was excellent. I called on Friday morning and you provided me with a next day service visit. I will recommend your company if anyone is in need of appliances being repaired. Thank you
- by Bono F. on 03/30/2015
My refrigerator died on a hot evening. We went early next morning to Perla's. I was shown several very nice models and chose a stainless French door model with bottom freezer, on Sale! The delivery truck arrived before we even got home, but came back and installed it that afternoon. Now, that's good service! Thanks
- by Shannon W. on 01/11/2015
Horrible Experience. Ordered new stainless steel kitchen appliances. Total price paid was $3,400 and $650 in manufacturer's rebates were promised. Owner, Rocky, said he would provide rebate paperwork upon delivery for me to submit. He did not provide rebate for dishwasher. I have been asking him for rebate information for 4 months and he says he sent it in for me and didn't keep any record. He cannot provide follow-up information for me and basically I just have to take the loss. The customer service has been awful. The dishwasher was installed wrong and caused flooding damage to the basement floor. The service department stood me up and were hostile about returning to fi their mistake. The refrigerator was not levelled when installed and the delivery man left his equipment at my house. No one at Perla's cares that the stole my money and made screwed up our installations. We have had them back several times to fix errors. They ordered parts and never let me know that they had come in. I have to call them regularly because they show no initiative. They will not even pretend that they're going to honor the dishwasher rebate and they won't return my emails or calls. STAY AWAY FROM THIS PLACE!!!!
- by Jason A. on 01/30/2013
- by murphyv on 01/05/2013
We purchased a GE refrigerator from Perla on 7/28/12. Soon after installation we realized that one of the doors on our side by side refrigerator was making a noise. While placing the service call with GE we found out the the refrigerator was purchased by Perla in January 2008. Yes, our floor model purchase was already FOUR YEARS old soon to be FIVE. Rocky of Perla said that the had no knowledge of the age of the appliances he purchases through a distributor. Additionally, he was rude over the phone. Buyer beware. There's little to no recourse with Perla. We wanted to give our full kitchen appliance contract to a small, locally owned company, but unfortunately we got burned. Lesson learned - as much as I hate to say it, with the big boxes, you'll have recourse & better customer service.