Perla's Appliance Plus

Was referred to them by LG. I never knew if or when the repairman was coming. Was never given a window of time like other companies give. Was told a repairman was coming and he did not show up. When I enquired the next day I was told he was coming then it was a mistake. I was rescheduled. When I called regarding arrival time I WAS TREATED RUDELY BY ROCCO. They denied having a work order even though they had already come. AVOID THIS COMPANY. RUDE AND DISORGANIZED

Fast response, delivery following day!!! Rocco (son) was courteous, knowledgeable and sent me exactly what I needed.The two guys that delivered did an EXCELLENT job. Definitely recommend!

Very happy with buying experience and follow up service. Actually feels like a company that is a family business where people still care!!

I recently purchased a dish washer from Perla's. They were pleasant and professional to work with while I compared products. They answered all of my questions, I received next day delivery and great service all around.

What a pleasure working with Rocky — the personal touch you don’t get at the big box stores— yet priced even lower than most of them. Service and support is awesome!
Just got a new Whirlpool dryer and love it!

The owner doesn't care about his customers. He blame the customer before accepting responsibility for his terrible service! Hell claim he's a family business when he attacks your review. If he's a family business, mom and dad made a mistake having him run it!

All of the reps were very friendly . Im glad to support a local, smaller operation

I like to shop local when I can, and was rewarded not only by getting THE very best pricing on my new washer and dryer, but also AMAZING delivery service! We have an old Pittsburgh house with lots of uneven stairs going up to it. On a 90+ degree day, these poor guys CARRIED each piece up since the dolly wouldn't do uneven stairs. They got everything leveled and set up perfectly. They tested each unit to be sure they were working properly, and even broke down the cardboard for our recycling! Seriously above and beyond. Thank you, Perla's!

Rocky was very informative.. did not try to sell anything.. He had the best prices (better than Home Depot and even Sams Club!!!) and great service.. I strongly recommend Perlas to anyone that wants to nurture hometown businesses!!! They are definitely a gem!

Excellent Service. I needed a replacement for my microwave. They delivered it in just a few days and the person who installed it was was so pleasant and had it done quickly. I can't say enough for the excelle.nt service I received

We have done business with this company for over 30 years. It is a family business and all family members are always helpful, knowledgeable and spend the time necessary to not only explain the product purchased but to explain the options. When service is necessary they have always provided it as needed and in a timely manner

Ordered a dryer from a listing on Craig's list at 9:30 from rocky, and they delivered and setup by 12:15 great service. Definitely use them again thanks

Called for service on an 18 month old GE Profile electric stove. Steve White was the technician assigned to respond. He called to let me know when he anticipated arriving and arrived even before he anticipated. He was knowledgeable, professional, and immediately remedied the problem. He showed me the correct procedure to operate the function I thought was not working. He chatted briefly and was on his way. Since I had purchased an extended service warranty through Perla's for this appliance, I was not charged for the service visit. I have been pleased with the last two service calls I had requested through Perla's Appliances Plus.

We called about a washer making strange motor noises and leaving oil on the floor. they came and diagnosed a bad motor, said it would be $300 to fix and it would be better to order a new machine . went to the store, found a floor model at a very good price. new machine install went flawlessly; their install people were great. i will never go to a big box store again for appliances.

They're just the best. Anything you want, they can get. Trustworthy and knowledgeable, and great service.

Came quickly and promptly. Fixed my problem for $85. Will use them again if the need should arise. Fixed my washer without charging me an arm and a leg.

Marissa greeted us, answered all our questions (and we had many about the items we wanted) without rushing us to make a decision. I would not have saved anything buying online even from the lowest prices I found. They had an sizable assortment of appliances on display. Much less stressful than trying to buy at a big box store where they are always pushing for the sale.

Delivery was arranged at our convenience and they showed up exactly when scheduled. Removed our old appliances and installed the new in under an hour. Delivery - free! Installation - free! Hauling away our old appliances was only $14.

A very pleasant sales experience, prompt and professional installation, prices that beat anywhere else I found for the items I wanted. That's a win, and a 5-star.