CANDALINA BRIDAL

ABSOLUTELY HORRIBLE.
ATTENTION BRIDES: BEWARE OF THIS LOCATION.

My sister is soon to be married and all of the bridesmaids purchased our dresses from this shop. Thankfully, early on in the ordering process, her mother in law noticed the sales rep was about to order the wrong dresses for everyone and had the problem corrected. Now, after picking up my dress we realized they ordered the wrong size! It clearly states what size I needed on my receipt but it was still ordered wrong. The size that I ordered required ZERO alterations. When I asked to speak to the owner I was told he'd call me back. I called every day for a week and still got no where (sometimes 2 times a day). I was also out of town on the West Coast -working- and still made the attempts to speak to the owner. At one point an employee told me that to speak to the owner I needed to write an email. Angrily, I did but it was returned because their inbox was full. (I have the email saved as proof). Now, I would absolutely be open to the "mistakes happen" rule but after chasing the owner for a week and getting nowhere- I lost that thought. After calling every day for a week I was FURIOUS. I can't say that I was the happiest of customers to deal with but I'm sure anyone would reach a point of panic when your the maid of honor - in your sister's wedding-that was less than a month away and your dress was too big!!! I refused to bring the dress back to the store until I could speak to the owner and ensure he was going to make it right. I live 45 minutes to an hour away and didn't want to waste any more time or gas! I specifically told that to every employee. To put the icing on the cake - I spoke to the owners wife (who claims she's the owner when you're in the store), tell me that in her country she'd be expected to just deal with it and move on. #WELCOMETOTHEUSAMYDE­AR When the owner -Scott- FINALLY called me a week later he treated me with complete disrespect and wondered why I was so angry. He barely let me talk and continuously spoke over me. After that I decided to cut my losses and made an appointment with my own seamstress to fix their mistake. I was hesitant to let them even touch the dress after that conversation. Candalina brides can careless about their customers. The owner of the store specifically stated that "I'm not the first (unhappy customer) and I'm certainly not the last..." And when I mentioned that I'd be giving him bad reviews he said "he'd love the free publicity".

So here's you're free publicity Mr. Scott....

********** I would highly advise against going to this shop unless you enjoy horrible customer service and paying out of your own pocket for their mistakes!!!

3/13/15 Great shop. We didn't purchase, but got lots of attention (they weren't busy). They were very accommodating even though we were only looking for one prom dress. But, we will certainly keep Candalina in mind for 2 future "Brides-to-be". (Gave a 3, so that they will strive to always be this good, if not better.)

My friend, who was married last year, recommended Candalina's to me, but I was a little hesitant to go because of the previous reviews. I am so glad that I took her advice. The shop has been under new ownership for almost two years and they have obviously really turned this place around. The staff was very nice and down-to-earth (not snobby like employees at some other shops). I even met the owner. They carry a HUGE selection of bridesmaids dresses too. The dresses came in on time and were absolutely perfect. I recommend Candalina's to every future bride. Just try them out - you won't be disappointed.

My wedding is in August and we ordered bridesmaids dresses from Candalina's in February. At that time, we were told they would be arriving in late May. At the beginning of June I called the store and they told me the dresses had shipped. I specifically told them we would come pick up the dresses at the end of June, giving them a specific date.



The date came and we went to the store. Two of my bridesmaids flew in from other states to come get the dresses so they could be altered at that store. Guess what: no dresses had arrived.



The sickest thing was not that we had been lied to about the arrival date, but it was the indifference of the owner at all of the inconvenience and cost we had to go through for what was essentially a waste of time and hundreds of dollars. She did not apologize once and had an excuse for everything. It was obvious that this has happened to her many times and she knows exactly what to say to attempt at taking the blame off of her and her sub-par employees.



I want to make sure others do not subject themselves to becoming a victim of a store and witch of a woman owner.

I ordered my bridemaid dresses from this facility and they were very helpful. I was satisified with their service.

I would NEVER order anything or recommend this Bridal store to anyone. They are very difficult to deal with and not flexible.