Hertz

Nightmare.
Worst customer service I have ever had. Called five times and each time put on hold right after answering the phone. Most of those times, I had a simple question, but I had to hold for upwards of five minutes each time. The contract was not gone over and the car was not viewed in person with anyone from their service desk. Here's how this went down: Called and reserved car four days before. Called morning of to remind them to pick me up at Pete Moore Collision Center (where I was dropping off my car for a repair) and was put on hold for eight minutes. I waited an hour and forty minutes for someone to get me. The woman who picked me up told me that we had to drive to the other side of Pensacola in order to get a car. I asked why there was a Hertz literally half a mile away from our current location if we had to drive upwards of thirty minutes in order to get a car. When I got the keys, she said there were bugs on the front, but don't worry about those. We turned in the car to the same place we got it from and the customer service agent had no idea what charges could possibly go against my card. We did let the agent know that the car was not filled up. The next day, we got a call that we would be charged $10/gallon to fill up the car. When I argued the point (this is NOT in the contract nor was this EVER explained to me), they said they were going to be kind to me and charge me $75 instead of the actual $96 that it should be. I have called my insurance company and told them never to do business with these people again and I urge you not to make the same mistake that I did.