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- by Lisa T. on 07/01/2014
Worst stay ever! It was our 20 year anniversary, and we wanted something special. We were promised that with this resort. If what we got was their best, I'd hate to see their worst. For starters the rooms are cramped, and claustrophobic. Our "special" view was of the road, and entry to parking garage. So cars and people were constantly going past our window. The walls are paper thin. We could hear the room next to us setting their table, and could understand them as if they were in the same room with us. 2 minutes after entering our room, we knew it wasn't going to work. We called the front desk, were told they'd get right back to us. 1 1/2 hrs later we called, only to get we'll call you RIGHT back, "I promise!". It was still 30 minutes. 4 hours of phone calls later, they moved us to a room right next to the karaoke bar. Idiots. Move us AGAIN. The rooms are literally the worst I've ever stayed in. The LARGE jetted tub would fit 2 if you were both 4 ft tall, and 75 lbs. The tv had constant snowy bad reception, one of the bathroom door locks was broken, we had to constantly go to the front dest and have them redo our keys because they would constantly not work. I really could go on and on. I wish I didn't have to give 1 star to rate, because 1 star is way to high.
- by monsley on 03/15/2011
My wife, my sister in law, my one year old daughter and I arrived at Westgate at 2:00 PM and were given the wrong room. We called the desk and asked if they could correct the problem. We were told they would work on it and get back to us ASAP. We promised as we waited not to use the room or unpack. We waited a couple of hours then began calling the front desk looking for answers. At approximately 7:00 PM we received notice that they couldn't move us but would call us the next morning. At 11:00 PM the next day after not hearing from anyone we called again. We were told bluntly that no one was available to move us because they were all skiing! We made several calls and finally at 8:00 PM we were moved! I then had to move all my luggage and a very cranky baby who should have been sleeping two hours prior, to the new room, and took my first shower! This place didn't even offer an apology. We lost two days on their incompetence!! Please don't take the chance!
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