- by Jessi T. on 07/02/2010
Very slow service, but wonderful food!!! If you have alot time on your hands, this is the place for you.
- by roxanne555 on 09/21/2009
yeah you do have to wait a little while. but hey this isn't burger king or some other fast food place. palo alto's wait is definitely the least compared to san fran and santana row. i have gone to this restaurant for drinks at the bar and dinner with my husband on many occasions. it is one of the only restaurants on university ave that stays open past 11 on weekends, that is actually good food. I love this place, especially has anyone else noticed that exceptionally good looking people are hired there, which is a nice treat for me when I go there with my girlfriends.
- by wisholek on 03/11/2007
Let me first say, I'm a huge fan of small hole in the wall home style and generally chains are mass produced garbage, but this is the exception. I've had a few mediocre dishes, but most of them have been very good to excellent. As long as you go in knowing that it's food designed for the american palet and nothing authentic, you're in for a treat. Good for a family, but not a large group or party. They just don't know what to do with you. The cheesecake factory can get extremely packed on a weekend, but this location(Palo Alto University) is the quietest of the bunch. They have a bit of trouble with the layout of the place which creates a service issue for poor waiters, but most of the time it's at the least the minimum.
- by lisamarie51284 on 03/05/2007
I've always loved the Cheesecake Factory and the one in Palo Alto is beautiful just like all of the rest, and the food is great of course! If you're going to go there on the weekend though be prepared for a LONG wait. They told us it would be about 35 minutes, well we waited for over an hour!
- by wendi773 on 02/07/2007
I had to talk to the host 3 times about seating, three couples who arrived after us, WITH NO RESERVATIONS, were seated before us. \r \r Host was clearly irritated by my questioning the seating process. Waived me off with his hand.\r
- by localcritique on 02/05/2007
The food can be heavy, but the menu is extensive enough to find some light choices. The ambiance is beautiful and the decorating is lovely. High ceilings, etc. The wait can be long if you are there on a week-end. The servers are quick and friendly.
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