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Melo Pools and Spas Inc
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11/30/2019
Our pool is complete and it is a work of art.
From onset, Albert, Moises and their team have been amazing to work with throughout this entire process. They truly are here to make a new pool owner feel 100% comfortable and are commendable with their customer service. Allow us to walk you through our process that may help you decide to “take the plunge” with Melos.
On Day 1 we made an online inquiry on Yelp. Melos responded back immediately to assess our questions and be included in our bidding process.
Albert Jr. came out within the week, measured, designed, and created a comp that blew us away both in beauty and within budget. Their service within 2 weeks of initial outreach exceeded expectations. When investing in a backyard of this magnitude, a person wants to feel comfortable and this family owned business does that incredibly.
The process was timelined. Albert’s team kept us in the loop every step of the way. They work with a lot of moving people and parts, but will always communicate with you. Although we had a few areas to address along the way, some of the tile needed to be tweaked and cement is always tricky, guess what, no questions asked, they arrived to make it perfect. And it was. From explaining the pump, the app, the maintenance, we are confident we made the best choice for our pool contractors. Should we ever move, and look to build another pool, we’d use Melo’s again...and again.
Words cannot express how pleased we are with the integrity, the professionalism and give them our highest recommendation. If you’d like to reach out to us to learn more about our experience, please reach out.
Details
Phone: (760) 341-3505
Address: 77530 Enfield Ln, Palm Desert, CA 92211
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