Oxford Glass

I brought my car to the Windshield Magician in Oxford, MS for a windshield replacement and left with many problems.

I tried voicing these complaints with the owner, but he wouldn’t take me seriously and was condescending. The owner placed blame on me saying I’d wrecked the car in the past, but I never have. I'm the first owner of the car. He then blamed my car’s age. I assured him that damage of this extent is not age-related. He then asked what I did for a living. I told him I was a Mechanical Engineer for the Army, and he then claimed I was a perfectionist. Another customer was outside, and the owner walks over to finish his vehicle while laughing and talking about my situation.

The bottom line is: I paid $700 for the original manufacturer’s glass, a professional installation, and installation of seal mouldings. I received the exact opposite. There is no quality control here. After sending images to the dealership, BMW is estimating the damages to be $2000. I’m taking my car to the dealership for an evaluation of just what was done for a definitive estimate next week.

Regarding the owner's excuse of the vehicle's age, I called Roadshow BMW and spoke with their windshield specialists as well as Safelite's. Both companies agreed age is not related to the damages that were caused, but improper training and negligence is.

I emailed Oxford Glass outlining the damages and images asking for them to make things right, but they haven’t responded. Therefore, I’m posting this.

When you hire a professional, you deserve a professional service. Based on services rendered, this isn’t it. Drive two hours in the opposite direction if you have to.

Terrible! Owner was abusive and condescending, even after I paid him several hundred dollars for repairs. Counter person repeatedly used profanity (f bomb). If you have a choice go some place else.