Gales Ferry Pediatrics

My daughter is six months has hand foot and mouth! I was questions five times are you sure how do you know... I tell them she has eaten or drank anything hours, she's been crying all day! Even at the office I got there 20 minutes before I was suppose too, sat in the room for over an hour, with her crying the whole time! I go out to find the doctor she took another person, are you kidding me I have been in here with a baby crying, not eating or drinking and she took someone else and the nurse even forgot I was in the room!! I will never go back THIER and I would never trust them for the care of my children! I would differently question yourself about going their and the wait times in the waiting room are awful, you can sit there for 45 minutes and watch all those other people who came in after you come in and get taken in the back, and by the time you get called you see the same damn people leaving!!!

I'm 26 and have no children , I haven't been to this office in 15 years , for the last year I've been getting bills sent to my residence. . I dispute these bills , obviously a mistake on there part , and get the run around and repeatedly am told the problem will be resolved. , after my seventh fake bill , I called , still with no answer as to why these charges have been issued . They told me the charge will be suspended , but still gave me know answer as to why I. Keep receiving them , I asked to speak with the supervisor on duty , explained my issue , and stated my age once again , and I qoute " well at 26 years old , you can take your problems to your mother" and hung up on me . I called back and asked to speak with someone else and was told I have way to much time on my hands to deal with such a petty manner. If this is how buisness is done here don't bring your children here , the care is probally as bad as customer service .

Gales Ferry Pediatrics is the best around! I deal with many pediatrician's offices in my line of work and they are the easiest and most compassionate around! The office staff is very friendly and helpful and my children have seen all but one of the doctors and they all have been wonderful! So much better than Norwich Pediatrics!!!

NEVER GO TO THIS PLACE EVER!!!!! THE WORST AND RUDEST STAFF EVER. I HAVE NEVER COME ACROSS MORE RUDENESS OVER THE PHONE AND IN PERSON AND THE DIRECTIONS ARE NOT WHAT THEY SEEM ALSO IF YOUR LATE TO APPOINTMENT YOU GET CHARGE A NO SHOW FEE EVEN IF YOU SHOW UP ALSO THEY NEVER CALL YOU BACK IT TOOK ME 3 MONTHS OF NON STOP CALLING JUST TO GET MY SON AND DAUGHTER AN APPOINTMENT THEY ARE OBVIOUSLY OVER LOADED WITH TO MANY KIDS THAN THEY COULD HANDLE OR THE STAFF IS JUST THAT LAZY WHICH EVER THE CASE MAYBE THIS EXPERIENCE HAS JUST BEEN AWFUL FOR THE START TAKE MY WORD FOR IT DO NOT GO THERE

We used to live in CT and went to this doctor. There were very long waits. I overheard one of the doctors complaining to a nurse about parents asking too many questions! We recently moved to another state and just to have our records sent to the new office it cost us over $25. Not only that but the new doctor never received all of my children's records! Glad we got out of this office.

The first review was right. When we tried to get in to this doc they said they only accepted new patients in the Gales Ferry area. We lived in Preston so they said we couldn't go. We were having problems with the doc that we had been seeing and heard that they were a good group of docs. My mother in law called and begged them to let us in. It took some doing but they finally gave in. Very happy about it too. The docs seem to really care and we never have a problem. They always answer all of our questions. Only problem I have had is that they schedule too many appointments at once and we have had to wait 30min or so to get in for our appointment. It is worth the wait though.

I disagree with dvcdogg25. There must have been a misfire between the front desk staff and dvcdogg25. I have been using Gales Ferry Ped for over 4 years and they are wonderful. The team of doctors work from 7a to 8pm. They NEVER close down for lunch. They inform the parents of anything they see going on w/your child. When you need only a consultation, they set you up for an hour w/the doc. They'll accommodate their patients above and beyond the average pediatrician's office. They have a separate "sick" room to keep the healthy kids/parents from the sick ones; the doctors and PAs are patient, knowledgeable, and would go the distance to meet the needs of the child and family. I would suggest calling them back and talking to the Office Manager to get your child's physcian changed to one at Gales Ferry. They do not have a bias as to where you live. This sounds like the person with whom you spoke didn't understand your question. But here is a fact: no doctor can just "see" your child without first accepting them as a New Patient. They probably said that it didn't matter where you live and that they just don't take Walk Ins. That's notable for any Doctor's Office. -medea