Johnson Pools Inc

Do not EVER do business with Johnson Pools - hands down the worst customer service we've ever received.



They originally came out to do a free quote for a new pool cover. All was well. Quote went fine, but wasn't the lowest bid we received for the product and so we chose to use another dealer.

Fast forward a few weeks and we had an issue with one of our skimmers and decided to call a company to come out to blow out the lines. We chose Johnson Pools. At the time service was requested, my husband also mentioned that we would be calling them back in the future for help closing the pool, but NOT UNTIL we had our new pool cover in place. I was home the day of service and after it was completed I went to check on what had been done and lo and behold they had also closed the pool. I talked to my husband while he was at work and he had to call and explain their mistake to which they agreed to come back and "undo" what had been done.



Fast forward a couple more weeks and we receive a bill in the mail for...you guessed it...blowing out the line AND closing the pool. We immediately called them to point out their mistake and ask that the charges be removed from the bill and we were met with a defensive woman on the other end of the phone who insisted that we were wrong, there was simply nothing she could do about it, the charges were NOT going to be removed and that they were payable immediately. After more back and forth she finally agreed to speak with her boss about it and told us that she would call us back with a solution.



.....



Fast forward a couple MORE weeks (yesterday) and we receive another bill WITH A LATE FEE included. We call AGAIN and speak with the same hateful woman who continues to argue on the phone that their company did exactly what they were asked to do and that we owed money for all services rendered. The back and forth continues and my husband explains that she agreed to talk with her manager and he wanted to know what the outcome of that conversation was - her answer - "I did speak with my boss and he says that we can reduce the amount of your bill, but if we do that we're going to charge you $90 for coming out to give you an estimate for a pool cover that you never bought from us"......WHAT?!?!?!?! So let me get this straight - because you made the mistake of performing a service that we never requested, our options are to pay in full or retroactively pay you EXTRA for a FREE QUOTE that was given MONTHS ago. You've got to be kidding me.



TERRIBLE CUSTOMER SERVICE. We will NEVER be doing business with this company in the future.