- Mon - Fri
- 9:00 am - 5:00 pm
- by OU2000 on 01/18/2012
My wife and I have been banking with CopperMark for a couple of years now and love it. We previously banked at BOA and hated their customer service, so we made the switch. Hands down Coppermarks customer service is the best in person and over the telephone. This weekend I called in because I forgot my password for our banking online and the representative (named chase I believe) was very curtious and took the time to help me. He asked me to try to get in before we hung up because he wanted to make sure I got in and wow! Im sure glad he suggested that because I flubbed it up again. If I had done that at BOA the representative would have gotten an attitude, but this rep never once made me feel bad and walked me through it a second time and had a pleasant conversation with me through out the call. It's rare to find a customer service that actually cares and isn't trying to rush you off the phone and make you feel dumb. I highly recommend this bank to everyone! Local banks like Coppermark are the best for genuine customer care!
- by Safety Compromised on 09/10/2011
Coppermark Bank doesn't provide customer service for it's credit card after normal banking hours. If you buy gas twice, make a purchase from Amazon, make too many charges in 1 day, or a company types in the wrong expiration date on you credit card, Coppermark Bank will freeze your credit card. You will not be notified. You will not have access to you account until the bank reopens. Traveling - Too Bad. No hotel, no rental car, no food, no gas. Their third party customer service provider is just a glorified answering machine. You will be instructed to call the bank during normal business hours. THEY WILL NOT HELP YOU FOR ANY REASON! THEY DO NOT HAVE SUPERVISORS ON DUTY! THEY WILL NOT CONTACT A BANK REPRESENTATIVE! YOU ARE STUCK! YOU ARE HELPLESS! YOU AND YOU FAMILIES SAFETY IS AT RISK! Coppermark Bank is aware that their policies put you at risk. They believe that customers value protecting themselves against the inconvenience of misuse. Inconvenience for whom??? The customer isn't liable. PROTECT YOURSELF!
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