City Furniture

Worse store to buy anything, the delivery is the worse if they have to ensemble they just refuse to do it or to deliver the purchase. Or they said the the parts are not complete they will Create any excuses . THE WORSE !!!

WORST EXPERIENCE EVER!! I ordered a couch and a bedroom set. They told me all items were in stock. I asked for next day delivery. They said the latest they could deliver was 4pm. I left work early to be home for the delivery and then they called and said the delivery was going to be 9-11pm. They called at 10:55pm (on a weekday, which means I had work the next morning) to say they were 15 min away. I had to reschedule and we could not set it up til the next week. When they finally delivered, they informed me my head board was on back order for another 2 weeks!!! When they originally said it was all in stock. Apparently they sold mine to another customer and when I called customer service they couldn't help me!!! I have no idea why they even have a customer service department. THEN without my knowing, they rescheduled my delivery for the following Monday between 1-3pm (again, while I'm at work which I did not schedule). My fiancee had to leave work early to receive the delivery because if not we would have had to wait ANOTHER MONTH for a headboard according to the delivery staff. HORRIBLE, HORRIBLE, HORRIBLE delivery service!

Buyer Beware . They have a 1 day return policy, you can only return or exchange a furniture the day you receive it. I saw the seam ripped in my sofa, 40days after my purchase. They refused to let me return it for a better quality sofa, allthough i offered to pay the difference. If you are looking for quality and durability don't buy here!!!!!!

Although the people at the showroom are very nice, they did not explain the return, or should I say exchange policy for their mattresses. 40% of the cost of the mattress if you are dissatisfied to be exact. And that is only because I purchased the most expensive King Size Mattress, otherwise the exchange penalty would have been about 50% of most mattress cost. DO NOT purchase your mattress from them.