More Info

Email
Extra Phones

Phone: (757) 459-2730

Payment method
all major credit cards, amex, cash, check, discover, master card, visa
Neighborhood
Foxhall
AKA

Harris Tire Service

Categories

Reviews

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TS
Taylor S.

10/18/2016

Overall
Expertise
Selection
Service

Amazing service! great prices and i'm treated like a vip customer every time i come in. Never going anywhere else ever again!

FW
Fawn W.

12/12/2015

Overall

They will RIP YOU OFF in a heartbeat.

~$100 for two turn signal bulbs.

My young adult daughter went to another shop, had a failed inspection due to brakes and a motor mount which were fixed, but she decided to go to a different shop for the re-inspection.

Her friend suggested this place. She will no longer trust this friend's recommendations.



The lights were not a problem on the first inspection. I wish she looked at user reviews, because if she did and saw the previous blaring horrible reviews of this company, she may have thought about going somewhere else.



They couldn't find anything major with her car (it was already fixed), so they found something to be nit-picky- they told her the "amber" was flaking off the turn signal lights and would fail inspection. Mind you, they didn't fail at the other shop. She has been frustrated with trying to get her vehicle inspection done, couldn't reach me immediately to ask my opinion. She did talk to her dad- but it sounded like the whole light assembly was being replaced (he didn't know there was nothing wrong with the light assembly.) Once she spoke to me, after she told them to go ahead over the phone, I was so mad. It is obvious that it doesn't take $85 of labor to change two (non-burnt out) light bulbs on a 07 Ford. I called them up and they were very short- she verbally approved the work over the phone, and he said he is just going by what the repair guys tell him to charge for labor. I know they flat out took advantage of a young woman. I have her father calling them now ( who could have easily change the two $4 bulbs for her), and I doubt we will get a happy resolution with this- but I want to warn everyone else who ever might think of coming here to avoid them like the plague that they are.

CY
Cathy Y.

11/23/2013

Overall

The current manager has given me the worst customer experience ever. He is rude, unprofessional, and very disrespectful. After seeking someone higher than him to form a complaint on, not only the customer experience given, but also the horrible job done on my BMW, I was able to see exactly how he was able to get away with this type of behavior. I unfortunately had an encounter with four different mechanics/managers and ALL of them treated me the same way Eric did. No one cared that I had paid $212 for an unnessary coolant flush. No one cared that the coolant flush was done incorrectly, and had now damaged my expansion tank (that I had to replace). The fact of the matter is I was told I needed something done, that didn't really need to be done and now I'm forced to pay more $$ to correct the horrible mess they created. UNBELIEVEABLE!! I feel like I was taken full advantage of and overcharged because I am a female. IF YOU VALUE YOUR CAR AND MONEY DO NOT AND I MEAN DO NOT BE ONE OF THOSE PEOPLE WHO HAVE TO SEE FOR THEMSELVES. The mechanics are not only disrespectful, but they must be inexperienced so like me you will end up spending more $$ fixing their mistake and regreting ever doing business with them. STAY AWAY!!!!!!!!

joshtaylor22

05/08/2013

Overall

... Have NEVER had such a bad experience in my life. Went to tune up plus to get an oil change, tire rotation, and have my fuel pump replaced.



... When i arrived the people behind the desk were to worried about texting and going outside to smoke to notice any customers. When i arrived home my car was smoking, i had to take it to a different car shop to find up TUNE UP PLUS only put 2 qt of non-synthetic oil(when i paid for a synthetic oil change) in my car and put the WRONG filter on. After contacting tune up plus a number of times they want to dodge me and my phone calls. I will never go back to this shop nor will i recommend it. I would advise against going here. Horrible work for Horrible prices

Not to mention the stench of drugs and alcohol...

mijjacandme

01/25/2010

Overall
Outstanding

I had been taking my car to Xpress Lube on the corner of Tidewater Dr and Norview Ave for 2 years. Inspection time came up and i decided to take my car to Tune Up Plus on Military Hwy. They found that Xpress Lube wasn't doing much for my vehicle at all. To my estimation at that point, i only guess Xpress Lube was only topping off my fluids and taking naps on my numerous dimes. I was quote over 1000.00 for the repairs that were needed for my car. I only had about 600.00. The manager took what i had and gained a loyal customer for life or as long as i live in the area. The staff were courteous. I don't think they took breaks while fixing my car. I was greeted with a smile and a handshake also. As a woman, i would say that it is very hard to find a place that would not try to take advantage of you while fixing your vehicle, but Tune Up Plus is not that type of place.

Details

Phone: (757) 855-6021

Address: 1469 N Military Hwy, Norfolk, VA 23502

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