- 8:00 am - 6:00 pm
- Mon - Sat
- 8:00 am - 6:00 pm
- by Cathy Y. on 11/23/2013
The current manager has given me the worst customer experience ever. He is rude, unprofessional, and very disrespectful. After seeking someone higher than him to form a complaint on, not only the customer experience given, but also the horrible job done on my BMW, I was able to see exactly how he was able to get away with this type of behavior. I unfortunately had an encounter with four different mechanics/managers and ALL of them treated me the same way Eric did. No one cared that I had paid $212 for an unnessary coolant flush. No one cared that the coolant flush was done incorrectly, and had now damaged my expansion tank (that I had to replace). The fact of the matter is I was told I needed something done, that didn't really need to be done and now I'm forced to pay more $$ to correct the horrible mess they created. UNBELIEVEABLE!! I feel like I was taken full advantage of and overcharged because I am a female. IF YOU VALUE YOUR CAR AND MONEY DO NOT AND I MEAN DO NOT BE ONE OF THOSE PEOPLE WHO HAVE TO SEE FOR THEMSELVES. The mechanics are not only disrespectful, but they must be inexperienced so like me you will end up spending more $$ fixing their mistake and regreting ever doing business with them. STAY AWAY!!!!!!!!
- by joshtaylor22 on 05/08/2013
... Have NEVER had such a bad experience in my life. Went to tune up plus to get an oil change, tire rotation, and have my fuel pump replaced. ... When i arrived the people behind the desk were to worried about texting and going outside to smoke to notice any customers. When i arrived home my car was smoking, i had to take it to a different car shop to find up TUNE UP PLUS only put 2 qt of non-synthetic oil(when i paid for a synthetic oil change) in my car and put the WRONG filter on. After contacting tune up plus a number of times they want to dodge me and my phone calls. I will never go back to this shop nor will i recommend it. I would advise against going here. Horrible work for Horrible prices Not to mention the stench of drugs and alcohol...
- by Keith P. on 01/26/2013
- by mijjacandme on 01/25/2010
I had been taking my car to Xpress Lube on the corner of Tidewater Dr and Norview Ave for 2 years. Inspection time came up and i decided to take my car to Tune Up Plus on Military Hwy. They found that Xpress Lube wasn't doing much for my vehicle at all. To my estimation at that point, i only guess Xpress Lube was only topping off my fluids and taking naps on my numerous dimes. I was quote over 1000.00 for the repairs that were needed for my car. I only had about 600.00. The manager took what i had and gained a loyal customer for life or as long as i live in the area. The staff were courteous. I don't think they took breaks while fixing my car. I was greeted with a smile and a handshake also. As a woman, i would say that it is very hard to find a place that would not try to take advantage of you while fixing your vehicle, but Tune Up Plus is not that type of place.
- by razella on 03/02/2007
I went there at 8am on a Saturday morning for a car inspection. I no-joke sat there till 530pm(I'm not exaterating at al). They charged me all these litle things to fix for inspection-things that I seriously doublted needed fixing. They then proceeded to charge me an arm and a leg and not even put my car back together correctly. They left the plastic piece hanging underneath my frount bumper. When I went back the next they they apologized and proceeded to fix it- doing a crappy job again by just attaching it by one bolt. \r \r My customer satisfaction was nothing short of wanting to rent the billbard across the street to tell people to not go there. Don't waist your time- they have crummy customer service and do crummy work. It's what you're always afraid of when you get your car worked on- shady people.
Tune Up Plus
818 E Little Creek Rd Ste E, Norfolk, VA Tire Dealers, Auto Repair & Service, Brake Repair, Tire Recap, Retread & Repair, Auto Oil & Lube, Automobile Air Conditioning Equipment-Service & Repair, Automobile Parts & Supplies, Automobile AccessoriesProducts(3)
6900 N Military Hwy, Norfolk, VA Automotive Tune Up Service, Auto Repair & Service, Automobile Electric Service, Brake Repair, Auto Springs & Suspension, Auto Transmission, Auto Oil & Lube, Radiators Automotive Sales & Service, Automobile Parts & Supplies, Automobile Inspection Stations & Services, Mufflers & Exhaust Systems, Clutches, Automobile Diagnostic Service, Truck Service & RepairServices(1)
894 E Little Creek Rd, Norfolk, VA Auto Repair & Service, Towing, Wheel Alignment-Frame & Axle Servicing-Automotive, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automotive Tune Up Service, Steering Systems & Equipment, Tire Dealers, Emissions Inspection Stations, Automobile Electric Service, Brake Repair, Auto Springs & Suspension, Auto Transmission, Tire Recap, Retread & Repair, Auto Oil & LubeServices(2)
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