Rooms For Less

I've made 3 purchases from Rooms for Less since December 2014. I paid cash for one purchase and used the 90 days same as cash for two purchases. Everything was PERFECT until my last purchase (finance) last month. I ordered several items, including a poster board bed for my son. When it was installed by Rooms for Less, the delivery guys told me during installation that the footboard was damaged. NO PROBLEM, they assured me that it was reordered and they will swap it out (they put the bed up with the damaged foot board). It's been a month and I've not heard anything from them. I called them twice and am still waiting for some explanation. Jack (one of the owners) even had the audacity to ask me today (when I called) if the footboard was broken at delivery.. REALLY!! Now, all of a sudden, I'm being questioned.. Anyway, I am STILL waiting for an answer and my first installment payment was deducted TODAY. So, I LOVE the prices, flexible payment terms, and USUALLY the customer service but I can't with good conscious give them 5 stars..... The delivery guys are always GREAT and I don't blame them. However, having to call repeatedly and NEVER receiving a return phone call is RIDICULOUS!! As of today, I am still waiting for an answer on when my footboard will be ordered!!

If you are looking for furniture I would check this place out before buying. I love this store! My wife and I used to shop at the Badcock that was here but we were very impressed with the furniture and the prices are incredible here. We found a dining set at another store nearby and we paid $400 less here for the exact same one so we were extremely happy. I've sent several family members over and everyone was so grateful that I told them about the store.

I had the worst experience I've ever had with a retailer at Rooms for Less. I purchased a mattress and got it home and it was extremely hard. Not at all like the floor model. I went back to the store and was told they did not do returns or refunds. I really wanted someone from the store to compare my mattress with the one on the floor. I told them I felt it was not their error but maybe a manufacturing error. I was told the store owner would call me but after a few days he hadn't called me back, even though I left several messages with a sales person. I then went through the mattress manufacturer. The gentleman I spoke to was very helpful and said he would see what he could do for me. Still no call back from the store. After several calls to the manufacturer and about three weeks, I told the manufacturer that I would seek legal action. I finally received a call from the store and they said they would refund my money. The next day I returned the mattress. While i was waiting for my refund the salesman said that they were not refunding my money to make me happy but to make the manufacturer happy. Unbelievable. I told him I felt I was doing a good thing when I purchased from a small, local business. He said there are lots of other small businesses in town and that if I wanted to buy furniture in the future I should go elsewhere and not try to buy from them. Like I would? I couldn't believe they treated me like that. Amazing. Do NOT shop there. They have absolutely no customer service and are actually rude. They have no interest in keeping their customers happy.