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        Ashley G.

        05/12/2016

        Overall
        Food
        Service

        I was so excited when Panera opened near me. I enjoy the food and atmosphere. I was excited to see tablets to make ordering quick and easy. I appreciated not having to wait in the line that formed. The food came out quickly, but my tomato soup was lukewarm. Wanting to eat, and not too much more work for the kitchen, I politely asked the woman who delivered my food if she could reheat it for me. She told me "I don't have time to do that. I'm really busy." She then vaguely pointed to a microwave and told me to do it myself. I am in the customer service industry, so I don't know if it's my training kicking in, but I find it completely unacceptable to be told by a worker that she's too busy to help me. I wanted to fill out a comment card. But when I asked, was told only that they didn't have any. I wasn't told where to find their store location online, or who I could talk to.Overall, I'm unsatisfied with my visit. The food was fine, but I feel that the service was completely lacking.

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        Details

        Phone: (830) 629-2845

        Address: 181 Creekside Xing, New Braunfels, TX 78130

        Website: https://www.panerabread.com/en-us/cafe/locations/tx/new-braunfels/181-creekside-crossing

        More Info

        General Info
        From focusing on quality, clean ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread New Braunfels is here with warmth and welcome. Panera Bread. Food as it should be.
        Email
        Services/Products
        Bagels Bread Broth Bowls Coffee Desserts Drive Thru Kids Meals Pasta Pastries Salads Sandwiches Soda Soups
        Brands
        Horizon, Pepsi, Stonyfields
        Payment method
        visa, amex, cash, discover, master card
        Location
        New Braunfels Town Ctr-Creeksd
        Associations
        Day-End Dough-Nation™,Panera Bread® Community Breadbox™
        Other Links

        https://www.panerabread.com/en-us/cafe/locations/tx/new-braunfels/181-creekside-crossing

        https://www.panerabread.com/en-us/home.html

        https://www.panerabread.com/en-us/menu.html

        Categories
        Sandwich Shops, American Restaurants, Coffee Shops, Health Food Restaurants, Restaurants, Take Out Restaurants
        Other Information

        Specialties: You Pick Two, Vegetarian Broth Bowls, Power Menu, Specialty Breads, Hand-Tossed Salads, Soup In a Breadbowl, Artisan Breads, Freshly-Baked Breads, Flatbread Sandwiches

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