Toyota of New Bern

Do not take your vehicle to this place I had a transmission flush done on my Toyota Tacoma truck took two hours got all kinds of noises coming out from underneath the truck after they did it my gas tank was accessed why for a transmission flush I have no idea thank God I have a locking gas cap on my vehicle so the mechanics couldn't have f***** with my truck

I dropped my car off for service before I was flying out of town so that everything could be done by the time I got back from vacation. My car was shaking at high speeds so I figured my tires need to be rotated and balanced. The service advisor, Trudi, called the next day with her recommendations. Along with the rotate/balance, she said my brake system fluid, power steering fluid, and transmission fluid needed to be changed due to being BLACK! She also recommended I have an oil change since it was overdue on the sticker and quite a few other things. Less than a couple of months ago, Family Tire in Morehead City had done both the transmission and brake fluid flush so I couldn't believe it was already black. Trudi once again stated that they were black and she wasn't trying to imply anything but "you can never trust those small places since they don't know your car as well as Toyota does." I went ahead and approved the transmission since I figured that was very important but told them to hold off on the brakes.



When I came back into town, I paid the $400+ for the work and took my car home. I called Family Tire in Morehead to basically ask them what the heck and get my money back for the services and they asked me to bring my car in so they could see the fluid themselves. I brought my car to them and they took me out with it and opened my hood, opened the brake fluid cap and stuck her finger in there to prove it was clear. She also allowed me to take a test strip and test it myself and compare it to the card. It barely even turned light pink!



So I called Toyota and spoke with Daniel, the Director of the Service Department I believe, and he asked me to bring the car in to be checked by Tom the foreman and Scott the lead service advisor. He wanted to verify it for himself and then rectify the situation if needed. So I took time out of my busy schedule to bring it up there. The foreman opened my hood did the check and saw that it was completely clear. He also said he wanted to go ahead and check my oils and said that I was good on that and didn't need an oil change-funny, since two weeks ago they had recommended I get one. Scott, who Daniel had told me was in charge wile he wasn't there, told me he couldn't do anything and that Daniel would have to call me back on Monday morning. Also, he couldn't assure me that I would not have to physically go back up there for the refund "if that was the agreement we came to."



So now something that was supposed to be taken care of while I was gone has required two trips to different places to verify and time out of my life and still hasn't been resolved. Not only did they recommend services that weren't even needed, but they flat out lied to me by saying the brake fluid was black.



Just in my immediate family, we have bought 5 Toyota Corollas since 2007. I'm a loyal Toyota customer and have heavily influenced friends to buy from the Toyota brand. I fully intended to buy another Toyota when mine finally gave out. But this experience with Toyota of New Bern has left me doubting the integrity of the Toyota brand. They will no longer be receiving my business.