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Flat Rate Heating & Air Conditioning

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(262) 789-1830Add WebsiteMap & Directions12900 W National AveNew Berlin, WI 53151Write a Review

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Phone: (414) 258-7711

Phone: (262) 373-9798

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water
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Reviews

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ES
Elizabeth S.

10/01/2015

Overall

I was impressed with the courtesy and professionalism of your plumbers. What was a horrible emergency turned out to be a minor inconvenience - thanks to Flat Rate!

JR
Jeremy R.

02/01/2015

Overall

I sell real estate in the Wisconsin area, specifically, the Waukesha, Milwaukee and New Berlin areas. My clients are often asking for advice regarding home services and my go-to company for plumbing, heating, air conditioning, etc. is Flat Rate Home Services without hesitation. I had a new client that just had a new baby immediately after buying their home when their heat went out in the middle of the night. I called Flat Rate Home Services myself, since they were new to the area and were still getting settled. The technician got there in about 20 minutes and had their heat back on in less than an hour. I cannot praise them enough…they ALWAYS come through and are absolutely the most knowledgeable staff/technicians with the best prices around!

LS
Lawrence S.

02/19/2014

Overall

Wish I'd read reviews. Thought I had a simple job. Someone was here FAST, and said simple job would cost $600 (and charged me $60 for the flat rate figure), warned me there might be other problems (which would cost more), but spent much of his time trying to upsell me something else. My regular handyman came out two days later. It did take a LOT more, and the total bill was $168. If you can wait, don't call.

TM
Tina M.

11/19/2013

Overall

This business doesn't even deserve any stars. What a rip off. Got one small switches replaced which they charged me $300 for which didn't even solve the problem. Had a different plumber stop by turns out switch is only $60. They rip people off, don't call these people.

dianeh58

08/21/2012

Overall
My water heater stopped workin...

My water heater stopped working late on Sunday night. Early Monday morning I call Flat Rate to see what was going on. Within an hour of me calling they not only arrived at my home but had repaired my heater! They had it working again immediately for under $280.00. Very professional and reasonable. Highly recommended.

oregonkelly

03/28/2012

Overall
Thanks to your entire team of ...

Thanks to your entire team of professionals for the prompt and excellent service I recently received. I had a plumbing AND furnace emergency on a late SUNDAY night and you came right away, coordinated everything and completed the repairs so fast. Everyone was so nice too! I've used you in the past and will in the future (hopefully in a non-emergency situation... like a low stress annual furnace cleaning) Thanks again - Kelly (the frantic landlord in Oregon, WI)

Overall
Client for life! My neighbor c...

Client for life! My neighbor called me this morning to say there was water coming from outside my house. Not knowing what to do I called Flat Rate right away. Tom answered and while I was on the phone, he kindly helped me look for a way to shut off the water to the outside. When I couldn't find it he said he would send a truck right away. Les and his son Ryan showed up within 25 minutes, turned off the water and told me what had happened. Evidently the lawn faucet had froze then thawed and burst. They told me that since the problem was isolated I could wait til the spring to replace the faucet. Then the most amazing part - they didn't even charge me for coming over! I plan on calling Les back when the weather gets warmer to do the repair, and I will tell evryone I know how nice and wonderful they are. Christmas came early!

mbee11

12/02/2011

Overall
Wish I could have shopped arou...

Wish I could have shopped around. Furnace guy was polite and fixed my malfunctioning furnace within 30 minutes of being at my home. However, I felt like he worked harder on his sales pitch than the actual replacement part. I had 2 options, buy the part for about $750 straight out or for $704 if I paid an additional $88 for furnace cleaning and maintenance 2 months from now. I had no choice but to get the work done if I wanted heat in December for my baby. They also neglected to tell me on the phone that he would charge $115 for diagnosing the problem, in addition to the $29 to come look at the furnace. Granted, he waived the fee if I paid for the work. If not, I would've been out $140 with no work performed. That being said, I had no choice but to pay for the repair, which ended up costing nearly $900, to quickly replace a module on an old furnace. The part alone, that he charged over $700 for, is available for $129.95 (or less) online. I understand convenience and company markup, but marking up THAT much is insane and not right. Especially when it';s a required fix. Just another company caring more about their pocketbook than the customer.

rebeccamueller

08/31/2011

Overall
Job Well Done. After trying i...

Job Well Done. After trying in vain to sell my house for 1 year, my husband and I caved in and had some remodeling and plumbing work done. We shopped around and although Flat Rate's quote wasn't the lowest we received, my husband and I felt they were the most trustworthy and had the most skilled workers. Long story short, the remodel is done and we finally sold the house! We recovered nearly double what we spent on the remodel work. Savvy buyers can spot cheap work so I'd recomend this company to anyone in a similar situation.

robhartsdeb

07/30/2011

Overall
I have lived in Washington Cou...

I have lived in Washington County, WI almost my entire life and have used a number of local contractors throughout the years. Never have I experienced the class, professionalism and honesty that I saw when I used Flat Rate. I promised the crew that worked in my home that I would mention to all my neighbors the great experience I had. Without question I am a customer for life!

andrewmill

06/11/2011

Overall
On May 29th we had a member of...

On May 29th we had a member of Flat Rate over to our home to clear our drain in the basement; I must say Liam did an excellent job. He was an extremely polite hard working young man with good talent and motivation. It was a nice experience working with him and Flat Rate. Thanks guys.

cfuel5

03/28/2011

Overall
Thank you

I want to thank you guys for coming out this morning. I was rather hysterical, with crying kids and water in my basement. Luckily, by the time you came, the problem was solved, but you checked things out, answered some questions, talked with my kids and didn't charge me. That nearly made my cry again! Thanks, again, so much.

andyjanz

02/07/2011

Overall
Awesome

I usually don't review companies but I need to review Flat Rate. I had Brian over to my home and he was beyond awesome, he was the best person that has ever worked in my home. Ask for Brian and you won't be disappointed.

cdjohnson

12/28/2010

Overall
Price gouging and lack of due diligence

UPDATED 1/19/2011:



I was able to negotiate the price down by about $400 (original price in the range of $2700). My wife and I were happy that Flat Rate was willing to negotiate an agreement, but we will not be contacting them for their plumbing services again.



ORIGINAL REVIEW:



Woke up one morning and found water pooling in our basement, so I called Flat Rate (their sticker was on our water heater). They showed up quickly and diagnosed the problem as the water heater needing to be replaced. I felt that the bill was a bit high, but paid it willingly due to their fast service.



Within 1 hour the basement was filled with water again and this time much more than before. It ends up a drainage pipe for our washer was plugged. There had been no problem with the water heater! In addition I did pricing research (unfortunately after the fact) and found out that I had been charged 2 to 2.5 times the going rate for a new water heater of this model and installation! I called them back and this time it took 4 hours to get someone back to our house. They cleared the piping free of charge but refused to refund any of the water heater purchase price

Details

Phone: (262) 789-1830

Address: 12900 W National Ave, New Berlin, WI 53151

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