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- DetailsUpdated: 10 days agoPosted: 10 days ago
was forced to purchase a phone as I had broken my other phone and was told my protection plan did not cover replacement. This did not turn out to be the case. I returned said purchased phone and the store did not stop the payment plan they set me up for on the phone. Even though I did not own the phone, I was still making monthly payments for it Will never use this branch of sprint again. Would rather drive 2 hours north to Williston VT for much happier, more helpful staff
- DetailsPosted: 22 days ago
Sprint is to confusing with the buy back plan & buy one/get one free s7 deals.1stPromised no bill for the first month (5 dys w/Sprint & have a bill). If you are leaving another carrier to go w/Sprint it will take 3 billing cycles to actually get your contract paid off.1st must you log them in take to UPS 8-12wks but beware the process is long and you will get confused because $200 on acct $200 on AmEx card & you have to take in last bill to get the buyout back which will take an additional 12 weeks ($759.out of pocket to payoff Verizon+ last bill). Too many hoops to jump though & to much leg work.Cannot comment on service yet 5 days w/ Sprint & so far disappointed. My thing is the Buy One/Get One why am I being charged/Taxed for something that is free?Why do I have to wait 3 billing cycles for it to show BUY ONE/GET ONE FREE? I am scared I will be stuck w/buying 2 phones because it does not state on my agreement BUY ONE/GET ONE.Just take this unto consideration before going to SPRINT.
- DetailsUpdated: a month agoPosted: a month ago
Love my sprint service get unlimited for cheaper then anyone else and I can still do 2 year contracts the only reason i stay
- Updated: 2 months agoPosted: 2 months ago
RUN RUN RUN !!!! THE WORST PHONE COMPANY IN THE US ! Bad coverage, bad costumer service! i had my iphone 4S with Sprint and after i paid of the phone i wanted to unlock it for international use. THEY WILL GIVE YOU 1000 REASONS FOR WHY THEY WILL NOT UNLOCK YOUR PHONE. EVEN IF IT S YOUR PHONE THAT YOU ALREADY PAID FOR THEY WILL NOT UNLOCK IT! I WILL NEVER RETURN TO SPRINT! NOR I WILL LET MY FRIENDS AND FAMILY DO IT !
- Updated: 3/27/2016Posted: 3/26/2016
Went to the Sprint store on SPID in Corpus Christi, Tx. The salespersom there could not offer a phone upgrade (I-phone 6) anywhere close to what Best Buy offered. Got it @ Best Buy for about 1/3 less!!!!!
- Posted: 10/29/2015
SPRINT SUCKS - HANDS DOWN!! STAY AWAY - THEY LIE The first couple bills are exactly what you expect them to be - your bill jumps approx. $200 per month.
- Updated: 22 days agoPosted: 8/25/2015
was thinking of going to Sprint and their get a new iPhone whenever u want, but after reading these reviews, I am staying with my wonderful Straight Talk! $50 a month, talk, text and data even got a nice free smartphone online at Walmart!
- Updated: 7/31/2015Posted: 5/30/2015
I went to the store to ask general questions and the store manager auto sign me up for an iphone 6 plus without my permission. then he said he is making mistake . he will correct it. but he never corrected it. so now sprint is billing me for an active account of an iphone 6 plus. which I never have one in my hand or a sprint phone number. I went to the retail store and calling sprint customer at least 4 times. and they never taking the fraud problem . if I am on the phone . they tell me to go to the store to get that take care. and when I went to the store. they told me to call 1800 to get that take care. this is the worst experienced I have with the brand. sprint is not only owning me an apology and compensation me for this fraud was done by this now no longer work there manager. it is show a bad mark on my credit report for not paying bill and late on charge. again. on a fraud account. that was never authorizied. as of today. the store manager is still refusing to correct the problem . and I already give her a special case number from sprint fraud department . all she has to do is call her fraud department and have the problem fix. but no she is refusing to do that. I have report this to BBB. hope this company is gettting sue very soon.,
- Updated: 7/31/2015Posted: 2/15/2015
Jan 25, 2015.... Is there a lower rating than 1 star, if so the Sprint Store at 9223 US Hwy 19, Port Richey. Fl. deserves it. I went to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl. to get the Sprint 1/2 off advertised special program, unfortunately I was directed to a Sprint lead employee with the "initials CG". After approx. 40 mins confirming that my bill with 2 wireless lines, 2 free pre-2013 dated phones with 1 gig of data for each phone would be under $100.00 a mo. on a program that (CG) the Sprint employee said only he could do at this Sprint Store at 9223 US Hwy 19, Port Richey, Fl. because it was the only Sprint Corp store in the area. And (CG) stated I was lucky I came to this store because there were a lot of complaints regarding the Sprint store at Little Rd, NPR, Fl. Within 24 hrs. I called the Sprint Store at 9223 US Hwy 19 in Port Richey, Fl to speak with CG the Corp employee regarding some phone questions but he was not available and he would call me back, never happened so I called the Sprint 1-888 # and a Sprint C/S Rep. answered my questions within minutes, then I asked the Rep. to confirm my completed monthly billing paperwork that was supposed to be emailed to me the day before. To my surprise the Sprint C/S Rep. said my bill is now $180.00 a mo. in addition there were two $11.00 equipment insurance charges which I did not authorize turned in by this Sprint Corp employee (CG) along with a wireless program that was never discussed with me and I never heard of. From just 2 standard wireless lines as agreed on now I was being charged for 9 wireless lines. I complained to the Sprint C/S Rep. and she connected me with a Sprint Supervisor named Robert who actually knew what he was doing and did amend my bill...... I made two major mistakes... #1... was to go to the Sprint Store at 9223 US Hwy 19, Port Richey, Fl...... #2... I left the store "without" a hard copy of the wireless plan and amt. we agreed on because the employee (CG) said he would need more time to finish the paperwork and he would email the final paperwork to me by the end of the work day. It never happened!!! No email ever....... Everyone do yourself a favor, stay far, far away from the Sprint Store at 9223 US Hwy 19, Port Richey, Fl....... Best to use the Sprint 1-888 #...Outstanding service with very courteous "honest" and "knowledgeable" Sprint C/S and billing employee's. I left Verizon after 15 years of wireless service to join Sprint 1/2 off special deal and to save money but unfortunately I got involved with, imo a awful and dishonest Sprint Store employee with the initials of (CG) at Sprint store 9223 US Hwy 19, Port Richey, Fl....... Again best Sprint "honest" service is with the Sprint 1-888 #.
- Updated: 7/31/2015Posted: 12/6/2014
Can't believe how rude the employees are here at the Waterford Store! Don't go here to get a phone! Call sprint and deal with their customer services over the phone. You may have to wait for you phone but believe me it's worth the wait. Their customer service employees that you speak with over the phone are pleasant, curious, and extremely helpful. The employees at the store, this store, are rude, condescending, and derogatory!