- by Martece W. on 05/23/2015
I have been a customer with Navy Federal Credit Union for 17 years. I have truly relied on the knowledge of their services and products. I also love the fact if I have a question or concern about my account I have the pleasure of calling at any time day or night 24 hours a day 7 days a week a speaking with an actual person. I love Navy Federal Credit Union!!
- by Marco W. on 04/29/2015
I have been a member of navy federal for a few years now and they have done nothing but help me to the fullest when I needed a loan or money early! I recommend this outstanding bank to anyone who is military and able to get your vip access to this bank, because that's how I feel when working with navy fed. VIP!!
- by Learning coach M. on 04/02/2015
If I could give no stars I would. NFCU is stealing my money from me. They constantly say I am "trying" to commit FraUd. Now I think that if a person was committing fraud they would be in trouble. They just restricted me from seeing my accounts while they use my name and account for God knows what. I think an internal investigation by the proper authority should be conducted especially in the Corona branch. Mike Cabrillo is the branch Manager, not very helpful or trustworthy. My email is firstname.lastname@example.org if anyone wants to help or offer any suggestions or feedback. Thanks all....Mother of 4. Special needs children.
- by R F. on 12/23/2014
Horrible customer service. Staff refused to release car title even after the loan was paid off. They requested a copy of the cancelled check, but they also said that they could see it clear in their system. They have no idea what they are doing.
- by Kathy W. on 09/27/2014
Navy Federal Credit Union rates are very competitive, but their customer service is horrible. I refinanced a home loan with them. Ever transaction from closing to direct payment has been messed up by this bank. I am on the phone and e-mailing Navy Federal Credit Union approximately 3 to 4 hours each month. The credit union did not close on the date promised, they have deducted double payments when they we're suppose to take out only one payment. Their customer service is attroshis. I get different guidance each time I call. The customer service reps. Are poorly trained and rude. I would not use the credit union again.
- by mattandannie.stuemky on 06/08/2014
First off, banks figure out ways to nickel and dime you for their bottom line. In general, Credit Unions do not. Specific to Navy Federal...I signed up with them when I was in the Navy. They have always been incredibly competitive on rates with other CU's, and they flat out kill the rates at banks. We learned this as my wife worked at a bank and her 'employee rates' were worse than NFCU. As for the negative reviews...something doesn't quite add up. I've never personally talked with a service member or vet who could not get a manners hip there. I have referred dozens of them that direction and each has had no issues at all.
- by Sixpack Y. on 04/27/2014
I been using them for years, had 3 car loans through them. I like their online bill pays, it draft immediately. It's much easier to manage your cash that way.
- by Jane K. on 04/22/2014
navy fed is the best,Rated as best Credit Union by TV financial advisors.