- by vernonroach on 03/08/2012
This is one of the worst companies that I've ever had to deal with! They moved my stuff, broke it, admit to it (Claims adjuster sent me a letter saying sorry), but won't pay for their screw up! I moved a lot during the 26 years while I was in the Army and this company gave BY FAR the WORST service in my 26 years and is now trying to NOT PAY for BREAKING MY STUFF!
- by blaisdell on 06/22/2011
They stuck to their written estimate. Goods arrived on the last day they had been promised. I had them pack my china so it would be covered by insurance, I could have done a better job as they broke two pieces and did not pack each piece separately. I bought replacement value insurance but they rejected my claim for a broken hinge on an antique chest (I can't open it) and scratches on a desk, I presume because these items were old and had some scratches. Most annoying, they broke the frame on an antique mirror and rejected a claim for repairing it as I had glued it together a bit so that it wouldn't fall further apart; they seemed to think I'd had it professionally repaired without their consent. In order to fight any of this you have to pay $300 for an arbitration service. WATCH OUT FOR THE INSURANCE.