- 9:00 am - 5:00 pm
- 7:30 am - 7:00 pm
- Mon - Fri
- 7:30 am - 7:00 pm
- 7:30 am - 6:00 pm
- 9:00 am - 5:00 pm
- by Grisha S. on 04/28/2015
Do not go to Monroe, they overcharged me for A/C charging and refused to work on my exhaust leak, because they weren't sure how to get in there.. like really? There's no way that they are ASE Certified workers. STAY AWAY
- by Peter M. on 03/28/2015
TRIED TO RIP ME OFF. Wish I had checked here before wasting my Saturday. I wanted to save the time an energy of replacing the manufacturer pads on my Toyota Matrix myself. The Toyota pads (came with car) had not worn down completely and they tried to tell me that rotors ware down quicker than pads and all four rotors needed to be replaced. I asked to see the rotors 3 out of 4 showed hardly any ware and the fourth minor. They also tried to convince me that the calipers were sticking, which they were not. In final they wanted $1600.00 when all I needed was pads. Took vehicle else where and paid $350, included pads, replacing rear bearings on one side and adjusting the emergency brake. (emergency brakes did not work when I got it back from Monroe.) Will never go back, and suggest you never go here either.
- by John P. on 11/23/2014
Had an exhaust pipe that needed to be replaced (Amherst NH). Called around to a few shops and Monroe had the best price (~100 dollars cheaper than a full service mechanic). I checked on line and had a good idea what the retail price would be for the pipes & hangers. Dropped the car off the day before and it was ready ~ 4 pm the following day. Not sure what happened or why, but they could not re-install the new pipe according to the factory specifications using the proper gaskets so the pipe had to be welded to the catalytic converter. If the cat converter ever needs to be replaced now I'll need to also replace the pipe that was just installed as the fittings on both have been irreversibly damaged (flange cut off of exhaust pipe, stub welded to converter). I was told they tried several gaskets and none fitted properly - even one purportedly purchased from the dealer. Really? My guess is that something got damaged during dis-assembly or otherwise mucked up. Had I known this would happen, I would have taken the vehicle someplace else to get it properly fixed. ETA 22Nov2014: In response to Brittany's reply to my post, I called the number she listed and left a message. I will update this review once I hear back from her. I Googled Brittany's number and it appears to be linked to a number of negative reviews for various muffler shops around the country.
- by Daniela S. on 06/25/2014
They are liars and thieves. Will take your time and money. They are SEXIST but that wont stop them. lied to my husband who knows about cars, we went here to save time and stress, but left us outta of a 2nd car longer than promised because of a "mistake" on their part. Charged us for a part that IS NOT INSTALLED in our car.
- by bobby3872 on 05/16/2014
First I don't believe in reviews cause people r just mad cause they had to pay for a service. Im sure the individuals writing reviews got an estimate on their repair before work was performed so they knew how much it was to begin with. Most shops try to be within 100.00 if they can and by the way abs system cant be messed up by changing pads and rotors. at the very most u would break a abs sensor at the wheel and it would cost 169.00 at the most for the sensor. Sounds like abs control module was bad which means it was bad when they brought the car in and just trying to get someone else to come up with the 1000 or so
- by Natalie W. on 10/28/2013
Please do yourself a favor and AVOID Monro Muffler. I went in for front rotor replacement, and left with a faulty anti-lock brake system. They quoted me $1600-2500 to repair! They repaired my rotors, but damaged the ABS and now my car skids when I press the brakes, and will cost a fortune for them to repair. They claim it's a "coincidence" that the new brake problem occurred IMMEDIATELY after they repaired the original brake problem. BEWARE!!!!!!!!!!
- by ypmail992 on 04/27/2013
don't ever come to Monro if you want to save money
- by Keith P. on 01/26/2013