Matanuska Towing & Recovery - Palmer

My truck was broken down at mile 91 of the Glenn highway. I called AAA and they sent out MTR. I advised AAA that I needed to take the truck on base they said that would be fine and advised me the truck would be there in an hour. Two and a half hours later, the truck arrived. I don't fault them too much for this, due to the remoteness of the location.

The driver was very cordial but you could tell he was new at his job and was less experienced. After the truck was loaded, I told him where we were going. He then called his boss and he advised me that his boss told him we had to drop the truck off base. I then called his boss directly and he was very rude telling me that they don't go on base and they were going to just drop it at the gate. He said getting it on base was my problem, not his. As the conversation continued, he became more and more rude, telling me that he could just drop in in palmer and be done with me.

I will never get a tow from MTR again.

MTR has quick responce time and there drivers are polite and professional.(Payton)The only problem I see is the system to get a hold of an operator at night is nearly impossible.