- 8:00 am - 7:00 pm
- Mon - Fri
- 8:00 am - 7:00 pm
- 8:00 am - 5:00 pm
These guys are just another inept franchise providing unacceptable service. If you are looking for a customer-oriented service provider, keep looking as Glass Doctor is not it. I called for an estimate for a large window replacement for an unoccupied apartment and explained the apartment was a 45 min drive for me. Glass Doctor would only give me a 3-hour window. They never showed. They never called to say they wouldn't show. Wasted 5 hours waiting on these yahoos. When I called the receptionist was nice but seemed unable to understand why I was upset.
I highly recommend Glass Doctor. Gabe was very friendly and professional. He was able to contact my insurance company with a 3 way call to file the claim right then and there and schedule the repair of our windshields of 2 vehicles at our home for the next day which is 25 miles from Great Falls so I did not even have to leave home :-) The technician Jason was very efficient even though he had been at a previous customer out of Conrad that had taken longer than expected and the weather was wet,cold & rainy and it was already after 6 pm he had a smile on his face and went right to work. When I had spoke with Jennifer at Glass Dr and she said that Jason could still come to the house but it would be late and asked if that would be ok she was very kind, professional and friendly as well. I am thinking of getting new house Windows and they are definitely the company I will be using! Thank you for the wonderful service. Sincerely ~ Mark & Carol June Lehnerz
The service Technician, Anthony, was able to save us hundreds of dollars by carefully replacing the cloudy glass on our wooden french door. If he hadn't been able to do this, we were going to have to replace both french doors. He was also friendly and vacuumed up all the bits of sawdust after completing the project. Thanks!
Selena in the office really helped me push my reluctant insurance company get a dealer winshield approved for my 2012 Mustang. And the installer, Josh did a super job. I would highly recommend their Tampa office.
The Glass Doctor was quick to come out to installed a new side window on my car but took a week to come back & replace it after it didn't work. I wasn't able to be there when they installed , my brother was & said it was ok. The next day when I returned, the window was off track, the power window button wouldn't work, the window would stop mid way down or up or the button wouldn't work at all. I video taped it to show them. I called, they were closed & said someone would call me on Monday. She did but couldn't come out until Wednesday. Never gave a time. I called Wednesday morning to find out a time & they said they'd have the tech to call me w/a time. He said after 4pm. Never showed up or called. When I called Thursday to inform them that no-one showed, they said they had a hard time reaching me. I don't know how, when I was home the entire day w/my phone & didn't have any missed called. No manager or owner in site to speak w/but was non-chalant about the matter & blamed me to say they couldn't reach me. WOW!!! I will NEVER EVER RECOMMEND THIS COMPANY. They say they will do their best to get someone here today to solve the problem. Guess I'll have to wait & see. WARNING: STAY BACK!! DO NOT ATTEMPT TO USE THIS COMPANY. This is my experience w/them. Take heed!!
I was in a panic this morning when I went outside and saw my car had been broken into, and two windows were broken. I called Glass Doctor and they had a technlcian at my house in about an hour. Everyone I dealt with was incredibly nice and responsive.