- by Gary S. on 04/10/2015
Over promise and under deliver ! That's what I have been getting besides the run around since JANUARY ! Not sure if the organization is aware of the incompetent staff in Sherman or not but if not they should definitely LOOK into it ! Most likely they have cost this organization lots of money ! NEGATIVE STARS !!
- by mariela2011 on 06/12/2014
I bought some expensive sofas but the price was so worth it, I bought them back in 2006 and its now 2014, and I still have not had any problems with them. We use our living room a lot, I paid a little more than $4000 for a 3 pc sofa. I see the reviews below and all I gotta say is you get what you pay for, you want something cheap then thats what you'll get. I recommend them 100%, I also pruchased a recliner for my grandmother 4 years ago and it was about $1500, and its still in excellent condition, nothing has happened to it yet. I also love their service!
- by kaela.singleton.7 on 05/28/2013
My fiance and I ordered a living room set on february 15th. We were told that it is made to order and will take 6-8 weeks, then we will get a call to schedule delivery. So late april rolls around, about 9-10 weeks later, and we call to see what's going on. They tell us they are busy and back ordered so we wont have the set until late May (estimate the 23rd). So this date gets here and we call to find out our couches aren't supposed to be in until late july. The reason? Supposedly they lost their contract with the European manufacturing company, which caused the first delay,then the new Chinese manufacturer wanted 2 months off "for the Chinese new year". The chinese new year was february 10th, before we even ordered the couches, so if this was legit the time off should have ended in april, and our couches should have been delivered in late may/early june. But I don't think its legit because most businesses only close for a few days or weeks to celebrate, nowhere near 2 months. Also this should've been explained to us in late april when we first called, but apparently then it was just an issue of delay?! They are flat out lying and I am starting to wonder if they just took a few grand from us and will never give us our purchase. They put 10% of the purchase price back in our account, very small % when its supposed to be compensating for a wait 3-4 times what we were initially told. We never got a call or email or anything alerting us that something was wrong with the order, we had to call and complain to get any updates. I fully expect some other issue will delay delivery even longer. I would never go back, unless it was free, which at this point it probably should be.
- by lakiwi on 09/11/2011
Freddy was great to work with. He was able to find out if the barstools we wanted were in stock and locate them for us. He then gave us a volume discount off the already low price for buying six of them. He was informative and helpful but not at all pushy.
- by odells1 on 08/07/2010
I worked with the female manager and she was so helpful. She explained why the Denver Mattress line is such a good value and how they are rated as one of the top 3 brands by Consumer Reports. She even showed me how she could fit me for a mattress! I have recommended them to everyone! And I only paid $499 for a queen set with a full 15 yr warranty.