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TERRIBLE TERRIBLE TERRIBLE! Their school bus services is terrible. Picking up students at after school had already started, then Dropping them off at almost 5pm. My daughter and I had been up since 7 looking for her bus. At 7:41am I returned into my home to call the school, then came back in at 8:30am to call again when they gave me the bus company number because they were having a hard time contacting them. So when they finally answered at 8:41am, they told me the bus driver had just left at 8:39 when I was inside calling them at this time. I explained to them that I was inside calling them to find out where the bus was at because school started at 8:15 and she was not here. They basically blamed me and then for some reason the Supervisor was busy. Since January I've been trying to contact Mary Khoner and her supervisors at this office and no one eve. Came to the phone or called me back. Do not hire this company to pick up your students. Terrible Terrible terrible
I had an interview with them back in June of this year, the gentleman in charge of hiring drivers, I recognized from working with him through its security and the debunk program securatos. He was so worried about me driving because I drive with my left leg because my right leg is amputated he placed 7 different calls because each one told him I could do it because of him so worried about that was his only concern. He has discriminated against me in the past. He told me my background check for driving would take up to 5 months to get. Funny I put my application in with a different driving company, did not care that I drive with my left leg and hired me 3 days later doing both a state and federal background check. I will refuse any job offers from a company that discriminates such as first student!
i was almost in a accident with one of your drivers who instead of merging into the lane i was in decided to step on the gas and go around me in the right lane and cut me off. I had to put on the brakes to keep him from forcing me into traffic into the left of me The bus number was 226760 riding east on hwy 12
Do not trust any important events to First Student! I contracted with them for a wedding shuttle that was supposed to provide continuous service from the hotel that our guests were staying to the reception venue (about a 7 min drive). The driver made one trip, parked the bus and turned his cell phone off. This situation added much stress and embarassment to a very important day. After the wedding, I called the woman who arranged my trip to discuss what happened. It appeared that she was expecting my call and seemed to suggest with a definite attitude that the problem was my fault. She tried to tell me that perhaps there was no cell phone service (not true) and also suggested that sometimes cell phones don't work. What??? To add insult to injury, no one else from the company ever responded to my repeat requests to discuss what happened that day. After I made two phone calls and sent an e-mail to the corporate office, I gave up. Service excellence is a foreign concept to First Student. They don't even deserve a one star rating. If you want reliable service go with another company, I sure wish I had!!
The "pro" drivers this company hires are maniacs and menaces. Just today (the reason I'm even bothering to write a "review" of a school bus company) I was passed by a school bus on a posted 25mph road, double yellow, with barely a foot between us, on a blind hill. Apparently my old motorcycle wasn't going quite fast enough to suit their taste... I can forgive the BMWs that do it every day, but such blatant disregard for traffic laws and the safety of other motorists by a school bus driver is inexcusable.
This site has all this information but where the info about making complaints? I suppose you don't want hear about your drivers who r so "Professional". So professional some parents, like myself, want to snatch them off the bus and shake 'em til something falls off.