With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. And, with more than 6,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.®
Pick Enterprise. We'll Pick You Up.®
* Everyday low rates, plus weekend and holiday specials * Additional savings for: AARP members Corporate account employees Military and government employees * Car damaged or stolen? Rentals arranged at little or no cost to you in many instances * Free pick-up from your home, office or repair shop
- by Caitlin A. on 07/22/2015
At the Rolla, Missouri location, I booked a reservation on April 17th for a car rental on July 15, 16, and 17. Yes, two months in advance. I wanted to make sure they had plenty of time to reserve a car for me. A day before the rental, I got an email reminding me about my reservation. I call in the morning of to confirm my reservation and I'm told they have NO cars. Not a single one. That, and no other enterprise nearby had any cars either, not even an updated version. They kept saying they "might" get one at later times and eventually just called to tell me there was no cars available for me at all. Then, they stopped calling me altogether; throwing away my reservation completely. I got no apology or anything. And I was using this reservation in order to visit family I hadn't seen for years. I only had ONE day to see them because of this setback. I will never ever even attempt to use enterprise again. Terrible customer service and misuse of the term "reservation".
- by Walt H. on 06/08/2015
This review refers to the Enterprise in Sevierville, TN. I used this company because my car was in the shop due to someone backing into it. All was fine until I returned the car and was told the two tiny scratches, one on the hood and one on the roof were my fault. They said the car had been through a hail storm. I told them this was ridiculous and absolutely impossible. I drove the car only about 60 miles for 4 days to work and back. I had a small... shower on one day during the whole time I had the car. I told this to two people, explained it to them for at least 20 minutes. The two scratches were obviously already there when I picked the car up. The guy who inspected it just basically walked around it and that was that. No way could he or I see the so-called damage unless we knew where to look. These people actually expected me to pay them $250.00 plus they sent it in to my insurance company! I talked to my insurance company the next day and they said the claim was ridiculous. I hope they don't pay it. It is things like this that makes insurance go up for everyone. I am still basically shocked by all this. The arrogance of Enterprise believing they can actually get away with something so outrageous. I will be contacting their corporate office.
- by Julia C. on 05/19/2015
I went to the one in West Valley, Utah horrible service they would not work with me when I needed a car. never mention about a fee when I got there there was a stander 150 dollar on top of the car and other fees the need. I was getting mad at what they did not tell me the said they could not do anything then they turned around to talk to other coworkers when I was still talking to them. I went to across the street to budget and they were awesome.
- by Sharon C. on 05/08/2015
I give it one star because there are no options for no stars. Originally needed to rent the car for one day, but things arised so I called to tell them to just give it to me for the week. They told me to return it this morning, so I did. Got charged an extra day because the man I spoke to told me to return it on the wrong day and I was thinking. They NEVER give you a clean car and give you cars with dents and cigarette burned interiors...Getting in touch with Corporate...
- by M T. on 04/24/2015
Shady. Will hit your card multiple times with unauthorized charges and MAYBE refund when you see it and object. Constant revolving door of employees from one location to the next translates into poor communication, missed connections, broken commitments.
- by Jarae S. on 04/20/2015
The worst service ever! Chris was very disrespectful and was not helpful at all. I started out with a car rental that was $10. a day with 100 mi. a day for three days, and when they finished with me I paid 140. Please be very careful when renting a vehicle from them. Make sure that they go over everything with you before signing anything.
- by Joe B. on 04/18/2015
Been a repeat customer for years (about 10 rents a year). Council bluffs IA branch is THE WORST! Can't seem to find the button for what I want to rent EVER! Why is the box checked always more expensive? Company training? Well, missed seeing my children due to a policy of a declined card can't be reswiped for 24 hours? No biggie! HERTZ took it! Council Bluffs is probably very profitable! Till this hits social media!
- by J M. on 03/13/2015
Wow, very disappointed. I wish I would have checked some reviews before today. I am a believer in loyalty. As long as the company does right, even if they are actually more expensive, I will be loyal. In this case, I've been using Enterprise exclusively for a few years now, but after my experience with Enterprise Killeen Airport I will never use them again.