- by Amosbestsunny .. on 04/29/2015
Other then the taxi driver having no clue where to take us, we came from the train station at 7:30am Saturday morning, to pick up the car lol. Enterprise was amazing. Staff is supper nice they even allowed my husband to pick out our SUV. Which we LOVED and now want to buy one. When we returned the SUV to the enterprise 1400+ miles away they two had a great attitude. Enterprise only charged us what we expected them to charge us and not a penny more. We will use and recommend enterprise to anyone from now on.
- by Don W. on 03/14/2015
ENTERPRISE HAS BECOME HORRIBLE. I rented a car and my insurance company was paying for a portion of the rental ($15/day). I had a credit card on file to cover the balance. My insurance benefit for rental coverage expired during the rental period, and instead of just charging the entire rental cost to the credit card on file, they threatened to report the car stolen if I did not return the car immediatly. NO EXCUSE FOR THAT. The only reason I even give one star is because it is required to submit the review.
- by Mike M. on 03/12/2015
Called Enterprise to make a reservation. They told me they could not pick me up at my home, it was to far away. However, the COULD pick me up at the body shop where my car is scheduled to be fixed. When I attempted to tell Rex (the agent) that the auto body shop IS farther away from the Enterprise location, he hung up on me. DO NOT USE ENTERPRISE. If they treat people like this when making a reservation, I can only imagine how they treat you if you have a problem with their rental vehicles!
- by Tamara C. on 12/12/2014
Fraudulent Damage Claim Enterprise Car Rental Nov. 12, 2014 When I stopped in the location on 16th Street, Cedar Rapids, IA the attendant told me he had nothing available that I could drop off in another state and gave me a card to call the airport location. I walked back to the CRST terminal training center in 21 degree weather and called, acidently getting the hotline not the direct line. She set me up with. a car. The man from the 16th St. location called me back and I quote with an agitated voice said " I told you I didn't have a car and to call the air port location and press five to talk to them directly." I called the air port location. She told me they did have a car. I replied that I was getting frustrated and they could be more help. She hung up on me ( did not use any fowl language). I called the Dodge Street location. The gentleman found a car for me, had me picked up in an hour as promised and in the car within 15 min of arriving. Dec 12, 2014, I received a call at 8:00 eastern, I'm a commercial driver so it was just after 5:00am in AZ., claiming that there was damage to the hood, roof and trunk of the car. I don't even know how that kind of damage could be done. The car was fine when we dropped it off at 4:00am. When we said we will have our lawyer contact them, the woman said it was fine, I filed a waiver and she will close out the claim. I am still looking into this fraudulent claim.
- by James H. on 11/15/2014
These guys and ladies and a few more not named make my rental experience very easy and comfortable. Tony Hallo, Trish O'Bryan and Adam nunley treat me like I'm the only person in the world that matters when I show up to rent a car. I've been to a few rental places before and its always a hassle or I'm treated like I was gonna steal it or something. But in Danville ky those guys know my name always ask how I've been and are just honestly caring. I'll only ever use them and suggest them when in need of a car. Thank you all and I'll see you soon!
- by Jg S. on 03/24/2014
Re: Location Enterprise Rent-A-Car 940 MOTOR CITY DR COLORADO SPRINGS, CO 80905-7309 Upon renting a car from Enterprise, in Colorado Springs, Colorado, on March 14, 2014, Keith, the manager had his employee continuously harass me, holding me from leaving for about 15 minutes, attempting to intimidate me into buying the optional insurance of which I repeatedly told the agent I had insurance for the rental. I got a credit card, specifically, for its insurance of car rentals. The card’s terms state they will not insure a rental car if any other insurance is purchased. I had to tell them this, repeatedly, when I finally asked them how many times do I have to say this. They pretentiously kept arguing, “I don’t want you to be not covered.”, ignoring what I had told them. Enterprise had been my preferred car rental company until this incident. This had never happened to me before anywhere in the country with Enterprise or any car rental company. I believe Keith singled me out for this harassment because I am not white; other customers were not being treated this way. This racial discrimination is consistent with Colorado’s attitude toward non-white people, and I have never experienced racism in any other state until I moved to Colorado. Perhaps, this is not just Keith’s discrimination toward non-whites, but it is the policy of racial discrimination with Enterprise nationwide; as with his employee, Keith was just doing what he was told to do.
- by julie.doria2 on 01/12/2013
I have had NOTHING but good experiences with this company, time after time, in 3 different locations in my area.(Palm Bay,Fl.) I DO have to say the employee who helped me at the Airport location in Melbourne, Fl. was by far the most helpful & although it is out of the way, I will be using them when we rent a vehicle in a couple of weeks just because my experience was SO exceptional!
- by prpmtn on 01/05/2011
On two occasions, I was stranded and the Pine Bluff (Arkansas) office came to my rescue (once exceeding the "mileage for local pickup" because I really needed help). Great customer service, clean vehicles, and extremely friendly and professional staff. If you need a car in Arkansas, call them. They're great!