- 9:00 am - 5:00 pm
- Mon - Fri
- 9:00 am - 5:00 pm
With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. And, with more than 6,000 locations throughout the United States, Canada, UK, Ireland and Germany, we're always nearby. Pick Enterprise. We'll Pick You Up.
* Everyday low rates, plus weekend and holiday specials * Additional savings for: AARP members Corporate account employees Military and government employees * Car damaged or stolen? Rentals arranged at little or no cost to you in many instances * Free pick-up from your home, office or repair shop
My wife and I rented a car from Enterprise Rental at 2221 S Cobb Parkway in Smyrna GA on Friday, May 27, 2016. The charger adapters were not working and our GPS died in the middle of our trip causing great stress as we were not familiar with GA traffic. I left a note in the car explaining what happened and the manager, Rich, called me on Tuesday to apologize for the inconvenience and to ask how he could make it right for us. That's what I call excellent customer service. We will definitely use that location again. I commend Rich for his excellent customer service. Thank you, W & P Gallman
Renters: Ensure you call way ahead if you need a car rental, this is not the place for last-minute car rentals. Enterprise Calhoun: Perhaps you should keep more cars available? Wouldn't the pros out-weigh the cons on that? Gem of a Guy in Enterprise: I'm sorry you were busy, but, everyone who works a job is busy. This gives you no excuse to give adequate customer service. When you work in the public, sometimes a nice word goes a long way. (I'm a nurse, I live in constant rush and people...it is possible to be nice and give adequate, even exceptional, customer service AND complete your job).
These guys are charging me for a dent I did not make. I am old, I do not know why they think I was born yesterday. Other than this mishap everything went well.
This Enterprise location has a fantastic and enthusiastic team. They offer excellent customer service and are consistently courteous and thoughtful. I have been a patron to this location for several months. Without fail, they have always 'picked me up and dropped me off' (as the commercial says). They are attentive of any issues I may have concerning my rental. Keep an eye out for the specials on their website by signing up! They have all kinds of goodies. It keeps me interested in renting from them.
I will in no way recommend Enterprise Car Rental company. I rented a car for 14 hours picked up in Milford CT on Nov 17th and dropped off at Bradley Intl. Airport in Hartford Ct on the 18th at 5:00am. They do an inspection for damage when you check out and check in which is great and I was told at both times car was fine. Week after rental, I get a phone call from area manager telling me, he is calling due to my dispute of damage to the hood. I told him he must have me confused with someone else as there was no damage, I was not aware of any damage and further more I was told car was good after car rental agent inspection. I was given my receipt and told to have a great day. So again he says, so you are disputing the damage? I said how can I dispute something that never was? He hung up and week later I receive a letter stating I am responsible for damages to the car. I called the damage control department in Kansas City to discuss the matter and explain exactly what I am saying in this review only to be told there was nothing that could be done and I was responsible!! How can I be responsible for damage they said occurred? I told them they should check their surveillance cameras when I brought the car back to see if agent brought so called damage to my attention? No response to that one. Be careful of this company people!! If there was damage don't you think there would be a form filled out stating the particular damage and given to me before I left? So now we need to take pictures of every inch of the car you rent from this company to protect yourself? Unreal!!! In 30 years of renting a car from National, Avis, Hertz not one issue.
Another great driving experience. Excellent value and service, coast hwy, Oceanside, ca.
Thanks to idiot at eneterprise who gave me misinformation I will now miss my son's graduation from the Marines. As I don't have thousands of dollars to rebook my plane tickets. Thanks asswpes
I made a reservation for while my car was being repaired and I guess they are total space cadets and forgot about my reservation because I was told they rented out all of their cars! reservations are made for a reason. I waited an hour more than I should have to get in a car. Seriously bad service!
The Grove City Ohio Branch Manager (ROBIN DARR) is rude, unprofessional, and has no business being in customer service or management! I had been renting a vehicle through Enterprise for two months. The first month was covered by my insurance company, the second month I had been paying for. I talked to several Enterprise associates, including Robin, to let them know that I would continue to rent the vehicle after the insurance payment stopped and that I would cover the cost personally. Enterprise has been making regular withdrawals from my bank account to cover the rental expense of the vehicle in the second month. I received two phone calls from Enterprise in two days. Both times I was in meetings and unable to answer the calls. Within 35 minutes of the second phone, I received a very nasty email from Robin at Enterprise telling me that he had reported the vehicle as stolen. I explained to him everything that I’ve included so far in this complaint, and that I still needed to rent the vehicle for a while longer. He continually cut me off in conversation, told me that it “wasn’t his problem” that I still needed the vehicle, and that he was “repossessing” the vehicle from me. I asked to speak to his manager, and he refused to let me do so. He informed me that I couldn’t talk to anyone else until the vehicle was returned. I have informed Enterprise on several occasions that I need to continue renting this vehicle. I have been paying to rent this vehicle. I do not appreciate being made to feel like a common criminal who has “stolen” a vehicle from Enterprise without any payment. I do not appreciate the lack of respect shown to me by Robin. I do not appreciate the nasty, threatening, and condescending email that I received from Robin. I am shocked that someone with such little professionalism is in a leadership position with your company. I will never rent from Enterprise again, and I will share this experience with anyone who will listen – to warn them against renting with Enterprise.
This review is in reference to Mystic CT Enterprise. I had a miserable experience with this franchise in April to July of 2015. First I was over billed for four extra days rental. After considerable effort on my part and my insurance company's the bill was corrected. Then I was billed for 900 plus dollars for three completely separate scratches that they wrongly claimed I was responsible for in my three days and 38 miles use. (I believe this was willful fraud on their part.) They repeatedly harassed me with calls, bills and a threatening letter. After making multiple calls and emails I finally resorted to filing a complaint with the BBB. Only then did they correct the matter and cease calling and mailing me.