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We agreed to a load with this company. If you are late in delivering for this company, there is a charge that would be incurred. We were given a rate confirmation on a Thursday. There was a very hard storm coming down the east coast later that day. We asked if they were sure on this load because they then wanted us to wait until Friday to pick up which would have been in the 'heart of the storm.' We agreed because the broker, Gina, was so sure and really asked us nicely. We waited in these conditions overnight until Friday. Friday, at lunch, she called and this is after us signing the rate confirmation and having a truck dispatched to this site. She canceled. We have called more than 20 times and emailed with little to no response and still have not been paid for 'Truck Dispatched/Not Used.' We even spoke with Chris who has now not returned our calls in more than two weeks. VERY POOR PROFESSIONALISM. TO NOT EVEN RETURN A CALL IS UNACCEPTABLE.
I couldn't use them as I got tired of waiting from the people I tried before I found CCN. I committed to a drive away deal, and she called me within 24 hours w/ a driver. Had I found CCN first, my car would have been here 2 weeks ago. I'll call you first next time.
From beginning to end, Nick and the rest of his team were professional, kind and delivered my son's car on time not to mention the best price for such outstanding service. They kept in touch with us every step of the way to keep us informed. We are very pleased and recommend them highly. Thank you all for such great service.
Nick was a delight to work with and the service that was provided was done in a timely manner with my scheduled move.
Nick was personable and offered great customer service from start to finish. Pick up and delivery was prompt. Car reached its destination safe and sound. Thank you Nick and driver Igor.
I've never shipped a car before, and getting something mission critical right the first time can be nerve-wracking. I received a lot of quotes for this job, and chose Car Carrier Network specifically because they were not trying to be the lowest bidder (a practice which makes me nervous). The transport went off without a hitch, and they were even able to accommodate a very tight, last minute pick-up within a day or two. The driver was extremely courteous, calling me numerous times while en route through my city, letting me know of traffic accidents and his progress. I live in a large metropolitan area that is frequently congested, so I wasn't surprised he was being held up, just surprised he would keep calling me to tell me. I felt he was as concerned about getting me the car as I was about getting it. The car arrived dusty, but unharmed by transport. The driver even apologized for the dust, explaining he had to pick up cars off a dirt road. Honestly, I never expected a car to arrive clean from a cross-country trip so that didn't bother me in a least. Just today, my rep called to ask my opinion of the whole experience, a follow-up action I greatly appreciated. Something of this magnitude could have been a nightmare, but it wasn't. Car Carrier Network was honest, fairly-priced, prompt, and courteous.
Hi Nick,Chris,,good afternoon,,Roy/Robert here,sorry it has taken me so long to get back with you two,,i have been extremely busy here as of late...just wanted to drop you guys a line or two to express how really grateful I am to have chosen your firm to transport my old buick turbo lesabre here to Florida from Pittsburgh..After receiving much runaround from two or three other firms,no communication,no call backs unless I called them, no information to decisively give me a p/up time,,Not only were you guys totally professional and informative,,you gave me a tremendous sense of well being,,and the feeling that I could put my mind at ease,knowing that all of the details with the transport,and the car,,was in good hands...Nick,you could not have picked a better driver,or carrier unit to not only make the p/up in those tight Downtown Pittsburgh streets,,it was perfect for my drop off destination as well,,having such a tight turnaround at my house..your driver Luis,and his secretary Janet,were truly top notch,keeping me informed by calling frequently,,despite the horrible,rainy weather conditions here,and dodging the snow there in Pittsburgh,having to drive through some serious,nasty wether all day long,,the car got here unscathed,,and in truly good hands..Though not a new Carrera or Cobra,,it is still my old faithful majic carpet ride....Thanks again for all of your help,and your efforts,,as it will be MY pleasure to recommend you to any of my family,friends or constituants,,,,Yours Truly,,,Roy in Perry ////TRULY A FIVE STAR RATING AND OPERATION......
Nick was excellent to deal with!!! My truck was delivered inside a enclosed trailer & the delivery was flawless. Great service !! will use this service again...
Nick was awesome handling this. He gave me so much time explaining the process. Will always use them now. Thanks Nick!!
I did lots of research regarding car haulers - there are plenty of them! I was confused and overwhelmed with the different sites and the varied reviews. I finally decided on Car Carrier after reading lots of positive reviews. Since there was a big snow storm, we played telephone tag for the first 24 hours, but after that, communication became easier. Nick was friendly, helpful and knowledgeable about the field of transporting cars. I appreciated he told me what to expect at each step of the way. He did say he would send me an email when my car was picked up from the dealership, but I never received that email. The next communication I received was from the hauler telling me that my car would be delivered within 24 hours. I wished I had a little bit more notice, but I was excited my car was close by. Despite the missing email, I still give them a 5-star rating. Overall my experience was a good one. My car was shipped from Atlanta to metro Detroit. I signed the paperwork on Friday and my car arrived Tuesday afternoon in perfect condition! From start to finish it took 5 days - Friday to Tuesday. I would use Car Carrier again, and I would refer them to a friend.