- Mon - Fri
- 9:00 am - 7:00 pm
- 10:00 am - 5:00 pm
- by Michael T. on 12/23/2015
I moved from Indiana to SC and this was the worst move ever, All State sub-contracted to US Van Lines LLC, they pack stuff that didn't need to be package charging me an extra $1,100 dollars, they left oil in the driveway and dug up the driveway with the tailgate lift, ran over my mailbox, had to have the carpets cleaned, damaged my furniture, I would not hire them to move anything ever again. If I could give them less than 1 star I would have. Next phase I was sent a letter to sign offering me $200 dollars but I couldn't say anything negative about All State. When they called me I told them to keep the $200 and I would not agree to signing anything with them. Next Phase is damages I summited the claim but haven't heard anything yet. Its been 45 days since I filed the claim and 6 e-mails later and I haven't yet to get a reply. Now it been 2-1/2 months and All state has yet contacted me on my issues and freight claim I have sent 9 e-mails to Tequela Little, Samatha Rivera, and Thomas Lee and have not received a response.
- by Lou S. on 11/03/2015
In our planned move to Florida, our financing fell through and regrettably have to start the whole home search all over again. Chris was very quick to work on our refund and said it would be refunded in five business days! This to me is excellent customer service, and takes so much stress off a terrible situation. I will use them again, when it is time to move. Todd was our contact and could not have been more professional. William
- by Michael B. on 10/13/2015
This company is a broker for contractors and not a good one at that. I had several quotes from other movers who did the in home survey I provided the inventory lists to the case manager. The case manager gave me a not to exceed quote under the price. I was moving a 3 bedroom house with a ½ basement. I was told the movers would arrive on the morning of the 26th and it was confirmed the day prior. I got rid of several items that I was not moving but were needed if I was going to stay in the house beyond the 26th refrigerator for one. During the several conversations I had with the case manager and his supervisor to secure the down payment they went over and over can a semi make it into your drive and I confirmed that it could. The movers finally showed up and I find that Allied hired the contractor Relo Van Lines who subcontracted 3 guys and a truck going by NCC. They show up late not read to work no supplies and all of them suffering the after effects of the flu. The crew leader drops off the 2 men to pack the next morning and he makes a trip to the urgent care. After a short conversation I find that all 3 are ex-cons and basically this is the only job they could get. The truck a standard 26 foot truck is already half filled with other movers items. The crew assures me that even though I was told it would be a semi moving truck this half-filled box truck would hold everything. On day 2 I am told that there is no way everything is going to fit so I begin to make calls back to the original contractor Allied so doesn’t nothing other than promise call backs which never happen. I left messages with everyone and got zero response. The supervisor said she would take care of it and get another crew or truck by the next day which never happened and I never heard from her again. Finally on the 4th day I was at the end of time so I rented another 24th U-Haul truck on a one way rental and filled it myself. The sub-contractor filled out forms to charge me for the items I put on my own truck basically telling me they couldn’t deliver what was on their truck without it and would not unload it. The subcontract had no supplies boxes tape etc I had to drive them to the Home Depot so they could purchase it, even then they did not buy enough and ended up using boxes and tape I had bought. So both truck make it to my new house 2 days later than promised. The sub-contractor unloaded and said at any time I could make a claim but needed to sign the forms and I refused I find later that they signed my name on forms claiming delivery of weight and items that never happened. The took apart several of my young daughters toys 20+ items and did not reassembly anything, tossed all the screws together lost half of them. I would never do business again with Relo Vanlines, Allied Van Lines or NCL Management INC. They are a bunch lying crooks and not very good movers at that. It wouldn't let me leave zero stars that's what they earned worse service ever.
- by Paige S. on 10/08/2015
Pick up was great. They arrived an hour early, which worked for me. But now I cannot get ahold of my case manager and my stuff was supposed to arrive 2 days ago! It's very hard to get ahold of anyone, let alone someone helpful and I feel as though they have no interest in helping me locate my van. Also, they charged me $200 to wrap a chair and a small love seat and to pack 2 standing lamps that I'm pretty sure didn't need to be packed. Bogus.
- by G B. on 10/05/2015
My sales person, broker, Joe Barney was very helpful. We agreed upon a price - pick-up and delivery dates. All went according to plan. Price was within $85 of agreed - the four folks, 2 PU - 2 Del - were on time - very component and friendly. I highly recommend AllStateVanLines and the NJ Company - Relo Van Lines - that they brokered to - I give them 5 stars - GFB - 10/5/15
- by Ambika S. on 09/30/2015
It was my first move in US and i was worried how i was going to manage it all alone. I searched online and got best quotes from All State Van Lines. Soon after that i received call from All State Van Lines coordinators who provided me with all the details i need to know regarding my move from Illinois to California. They are flexible with dates and it helped me great deal since my flight was in a couple of days. Best part of All State Van Lines is that I didnt have to follow up with them for anything. They would call me at regular intervals and make sure things were going as planned, right from estimation, finalizing dates, packing, moving, delivery and claims. Job 11128262-06-A
- by Mae C. on 09/29/2015
All State Van Lines helped us through a very difficult time when our closing date kept changing. They were understanding about the delays and worked with us even when there was short notice once the closing finally happened. There was always a familiar voice to talk to when I needed reassuring. They were even helpful when we thought, at one point, that we would have to cancel. Once the move was scheduled, we were constantly getting updates as to how things were progressing. And the truck drivers were extremely nice and very respectful. They went out of their way to do a great job in a difficult loading situation. And the drivers also kept in contact with us to keep us updated on the delivery. I would definitely use this company again
- by Tom G. on 09/11/2015
This company wants ALL your sensitive and private personal information BEFORE THEY EVEN ASK OR DISCUSS WHETHER THEY CAN DO WHAT YOU NEED THEM TO DO. Sound like a company you want to trust? Sound like a company that's "How can we help you?" centric? Or does it sound like a company that wants your personal data to a) sell or b) hammer you with direct mail? To me, it sounds like a company that makes me look at another mover.
- by Judy R. on 09/07/2015
Job 1108 8010 06 moved from ohio to north carolina and it was stress free. The team kept in contact daily and showed up on time for both loading and unloading. Nothing broken or missing and quote was within 200 pounds of actual weight. Would recommend them highly!
- by Christopher M. on 09/02/2015
From start to finish, All State Van Lines provided good, clear communication and lived up to their promises to make my move as smooth and painless as possible. Both the pickup and the delivery crews were courteous and professional and I was able to have questions answered whenever I had them. I would not hesitate to use them again or recommend them to someone looking for a dependable and affordable moving company. They even refunded some of my money when they realized that they had over-estimated some of my weight and moving supplies.