- Mon - Fri
- 9:00 am - 7:00 pm
- 12:00 pm - 5:00 pm
We moved from CA to FL just as Hurricane Matthew was doing its thing. Like a cross country move isn't stressful enough, right? Add to this that both my and my partner's cell phones and my laptop got jacked out of our hotel room on the third day of our road trip, AND we had to coordinate an emergency side-trip to flood-ravaged North Carolina to rescue a relative stuck without power. The ONLY smooth part of this move was working with All State Van Lines. Their customer service is A+ first-rate, starting with Drexel who gave us an over-the-phone quote that was within $50 of the actual final charge based on weight, to Miguel Pech who packed our stuff and got it all delivered safely and unscathed, to the customer service representatives who consistently showed such compassion and concern helping us to coordinate our furniture delivery around all our unexpected circumstances. Thank you, everyone at All State Van Lines! We highly recommend this company! (Job # 11436347-06-A)
- DetailsEdited: 10/17/2016
We initially had a challenging experience with Allstate Van relocation in our move from Portland, OR to Atlanta, GA. They were very diligent and resolved our issue satisfactorily. We appreciate their professionalism regarding handling our issue as they went above and beyond to ensure that all of our concerns were addressed.
My furniture arrived without any damage. They were on time at the pick up in Nashville, but did have some technical difficulty getting to Dallas. My crew was quick, professional, and courteous. I wish it would have cost less, and that I would have gotten a binding agreement on their end, but overall it was about as painless as possible. 11402773-06
I used this company to move from Abilene, TX to Buffalo, NY. The sales agent I spoke to sold me something completely different from what I got. I chose this company versus one that was located in town due to the fair weight quote (price reflects actual weight of you items). Apparently, All State uses contractors that they don't seem to vet. I was promised at least 2 movers. When only 1 mover arrived and said he would slide my furniture down the stairs, I immediately called the company. He ended up hiring 2 people from my apartment complex to help. They barely were functional and I ended up helping for about 3 hours so we could get the job done. I was also charged extra upfront on things that had already been discussed. I felt very uncomfortable with this company. On delivery, I found that some items had been water damaged due to the driver continuing to drive after he had ripped a chunk of the truck roof off. His help on delivery appeared to de a drug user. The mover also "stole" my hardware to my bed after I asked him if he had left it in at the place I was storing my items until my new place was ready. I ended up going to the weigh station with the mover and found that they had over charged me by over $900. I was promised that a check was in the mail over 1 week ago and still haven't received it. I ended up having to open a dispute with my credit card company. I also asked for an itemized receipt since I feel I was grossly over charged and never received that either after being promised several times it would be sent. Whenever I tried to talk to the sub-contractor, Quality relocation, they were extremely rude and incompetent. I decided to deal solely with All State since they had sold this nightmare to me. The agents kept saying one thing and doing the other. This experience has exhausted me and I can't even write all they did to me. When it came to getting money from me, they were fast and efficient. If there's any problems, you will get taken advantage of.
Lisa Xia All State Van Lines is a great moving company for us from Ohio to Florida. The account manager Drexel Benson helped me all the time, the shipping manager Dona ordered large truck on time and two truck loading & unloading (also drivers) are excellent & did a amazing loading job into the truck. Also, the price is reasonable for the state to state long distance moving. I am strongly recommend All State Van Lines for relocation services my job number (11232105-06)
Beware the quote! When I got the quote for moving a 3-bed rooms, the quote was about $4000. However, when the movers came, they asked me to sign a new contract, indicating the moving expenses depended on a estimate weight of 8500 pounds. I had no idea how to convert the household weights to pounds but I believed the quote I got should reflect approximately weights I might had. The final price was almost $9000, which was more expensive than the original quote. I was threatened to pay the waiting fee or they would put my stuffs to the storage..... The representative of the moving company told me that the final price depended on the actual weight and my stuffs seemed to be "double" than the original estimate. I told her that (1) I had no idea how to convert the household to "pounds" and the moving company should had a much better knowledge to estimate the moving expenses and (2) it was not possible that I "doubled" my stuffs when I decided to move.
I had a very good experience with All State Van Lines. I hired All State because they had the best price and are working hard to restore many of the bad reviews left for them.My wife was upset that I even hired them in the 1st place.She wanted me to fire them! What I found is # 2 tries harder. These reviews were all resolved with their customers. I convinced my wife that I was going ahead with them for one reason - the storage locker or studio apartment stuff I was moving cross country wasn't even worth the quotes I got from everyone else. I could replace cheaper. Some were 2X, 3X, 4X and even 5 X more expensive. Listen, this is a tough business, competition is hard, people come and go, yet I have never seen how an industry comes together to make sure they never "drive empty". These companies work very efficiently to keep your costs down and share resources and keep empty trucks off our over burdened roads and over congested highways. Give em a try, I don't think you will regret it.
Overall they delivered in the time frame they gave us there was some confusion when they picked up furniture! They gave us a date then they cancelled after we had someone lined up to be home that day . They said they had trouble with the driver. They came the next day but it was s little upsetting!! Communication wasn't good in their office never called when they told us they would we had to keep contacting them . The furniture arrived ok and I have to say the movers for this trucking company that delivered the furniture was a lot better with communication than All State was!!
These guys were great! They stayed in touch through the whole process and explained everything to my satisfaction. Emailed all paperwork to make it easy. Price was very reasonable. Picked up and delivered on time! They really went out of their way to make me happy. Highly recommend! job # 11307024-06
Giovanni and his crew really made my move simple. I've been moved by several moving companies and my stuff was always scratched. Him and his crew are the BOMB. They move me from OK to TX and they gave me the best price when all the others ripped me off. They made everything stress free! Thanks Giovanni for helping me and my family. Lisa Murphy