- Mon - Fri
- 9:00 am - 7:00 pm
- 12:00 pm - 5:00 pm
WROST EXPERIENCE I HAVE EVER HAD!!! $4000 more than original estimate. I have never had so many issues with any company before. WORST COSTUMER SERVICER EVER!!! I must of called at least 25 times and not a single answer. The moment I made payment, then immediately I got a call back asking to schedule the next payment. I will NEVER EVER recommend this company to anyone. They pass on your services to other company who trashes your belongings and they do not respond for any of it. Complete disappointment in everything.
I am extremely unhappy with All State Van Lines Relocation. Binding Estimate was $4653.94, paid $1924.19 Binding Fee. They show up with 2 sm trucks to load & take to warehouse. Remainder loaded onto my pickup and I drove to warehouse. I made it abundantly clear, that because I was just released from hospital due to a stroke. The driver contacts me telling me I must pay $6079.25 MORE. He hires local labor. After 1 hour they quit and ask for a tip. So I assist with what I can, in my poor health condition. It took over 12 hours to unload dumping all boxes in a single room. Dining room chairs are damaged. They deliver dining table top 2 weeks later abandoned on my door step in the middle of the night. Sprinklers watered it. Since then I have found my outdoor grill mangled and a book shelve is missing. The Account Rep is not returning calls to deal with my damage claims. I feel taken! I was taken. I should at minimum be reimbursed for my damage
Beware the quote! When I got the quote for moving a 3-bed rooms, the quote was about $4000. However, when the movers came, they asked me to sign a new contract, indicating the moving expenses depended on a estimate weight of 8500 pounds. I had no idea how to convert the household weights to pounds but I believed the quote I got should reflect approximately weights I might had. The final price was almost $9000, which was more expensive than the original quote. I was threatened to pay the waiting fee or they would put my stuffs to the storage..... The representative of the moving company told me that the final price depended on the actual weight and my stuffs seemed to be "double" than the original estimate. I told her that (1) I had no idea how to convert the household to "pounds" and the moving company should had a much better knowledge to estimate the moving expenses and (2) it was not possible that I "doubled" my stuffs when I decided to move.
I had a very good experience with All State Van Lines. I hired All State because they had the best price and are working hard to restore many of the bad reviews left for them.My wife was upset that I even hired them in the 1st place.She wanted me to fire them! What I found is # 2 tries harder. These reviews were all resolved with their customers. I convinced my wife that I was going ahead with them for one reason - the storage locker or studio apartment stuff I was moving cross country wasn't even worth the quotes I got from everyone else. I could replace cheaper. Some were 2X, 3X, 4X and even 5 X more expensive. Listen, this is a tough business, competition is hard, people come and go, yet I have never seen how an industry comes together to make sure they never "drive empty". These companies work very efficiently to keep your costs down and share resources and keep empty trucks off our over burdened roads and over congested highways. Give em a try, I don't think you will regret it.
Overall they delivered in the time frame they gave us there was some confusion when they picked up furniture! They gave us a date then they cancelled after we had someone lined up to be home that day . They said they had trouble with the driver. They came the next day but it was s little upsetting!! Communication wasn't good in their office never called when they told us they would we had to keep contacting them . The furniture arrived ok and I have to say the movers for this trucking company that delivered the furniture was a lot better with communication than All State was!!
These guys were great! They stayed in touch through the whole process and explained everything to my satisfaction. Emailed all paperwork to make it easy. Price was very reasonable. Picked up and delivered on time! They really went out of their way to make me happy. Highly recommend! job # 11307024-06
Giovanni and his crew really made my move simple. I've been moved by several moving companies and my stuff was always scratched. Him and his crew are the BOMB. They move me from OK to TX and they gave me the best price when all the others ripped me off. They made everything stress free! Thanks Giovanni for helping me and my family. Lisa Murphy
Moved from Va to FL. Company stayed in contact with me during the entire process. They had to make a second pickup due to me being last on the pickup day and truck was quite full to start with. Arrived within timeframe on both times. The 10-15 items the company packed were packed good. The rest of the items that I had packed were all placed in the truck with care. Job Number 00000000-06)
Worst move ever. avoid these people at all costs. They were late for pickup. Half of the crew quit due to problems with boss. They were 4 weeks late for the delivery with 5 promise delivery dates missed. Multiple items damaged. They basically stole a 39in flatscreen TV, Toolbox w/tools, vacuum cleaner, and a hunting compound bow with hard case. Customer service would not return calls until we filed a complaint with the better business bureau (STILL OPEN). It was amazing that they did not consider it their responsibility to return your items to you. They even lied about a compensation check that was basically supposed to be hush money. It was never sent. AVOID AT ALL COSTS.
Great Customer service, they kept me advised of my shipment #11243688-06 from pickup to delivery. Thanks All State