- Mon - Fri
- 9:00 am - 7:00 pm
- 12:00 pm - 5:00 pm
Allstate hired some good third party crews. Was disappointed on communication with office also additional cost they don't tell you about. My difference from quote $4000. They need to send a coordinator to your house to give you an accurate quote and let you know what additional cost is for extra boxes. They go off of pictures on the internet of your house you just sold. I have moved several time with other moving companies and was within $200 of quote. They sent a coordinator. Disappointed with AllState.
- DetailsEdited: 11/04/2016
I would recommend using All State Van Lines with caution. I had a very stressful time with the company. There was a lack of communication and things were promised that never happened. The contracted company, Quality relocation, is completely unprofessional and shady/questionable. If you're to deal with them, just say no, for your own sake. The move went very unsuccessfully with water damage due to negligence on arrival and being overcharged by over $900. I tried several times to get my issues resolved but would get the run around and would often times not get a response. I finally got my check for the overcharge and am waiting on the additional ins payout. This went on for several weeks until upper management contacted me. The woman I spoke to offered an apology and offered a $750 customer service refund. She assured me that Quality relocation is on a freeze from business unless they do retraining and told me that there would be an internal audit to correct the communication problems. If you're to do business with All State make sure you read all the paperwork in full and verify all info given. Also I would recommend being there in person for the weigh ins and getting additional insurance.
Moved from NY to DE - Amazing customer service and follow up from start to finish ! Jeff, my driver and his team was also amazing ! Thank you for a great experience - (this is my third time using this company) Job # (11361812-06)
Review job number (11430252-06) Everything went well, he called ahead with the delivery time, no damages, ALL STATE everything was more than what I imagined it would be. Guess what, ALL STATE was a fraction of the costs of the other in-house estimates. Thank you Judy and thank you All State Van Lines for a great smooth ride from Roanoke, Virginia to Kentucky. I GIVE YOU A TEN STAR RATINGS! I highly recommend All State Vans and should I need moving expertise, I know your company can find it for me, my family and anyone that hires their service. Thanks again. Nora Clifton - Roanoke, VA to Gilbertsville, KY
We moved from CA to FL just as Hurricane Matthew was doing its thing. Like a cross country move isn't stressful enough, right? Add to this that both my and my partner's cell phones and my laptop got jacked out of our hotel room on the third day of our road trip, AND we had to coordinate an emergency side-trip to flood-ravaged North Carolina to rescue a relative stuck without power. The ONLY smooth part of this move was working with All State Van Lines. Their customer service is A+ first-rate, starting with Drexel who gave us an over-the-phone quote that was within $50 of the actual final charge based on weight, to Miguel Pech who packed our stuff and got it all delivered safely and unscathed, to the customer service representatives who consistently showed such compassion and concern helping us to coordinate our furniture delivery around all our unexpected circumstances. Thank you, everyone at All State Van Lines! We highly recommend this company! (Job # 11436347-06-A)
- DetailsEdited: 10/17/2016
We initially had a challenging experience with Allstate Van relocation in our move from Portland, OR to Atlanta, GA. They were very diligent and resolved our issue satisfactorily. We appreciate their professionalism regarding handling our issue as they went above and beyond to ensure that all of our concerns were addressed.
My furniture arrived without any damage. They were on time at the pick up in Nashville, but did have some technical difficulty getting to Dallas. My crew was quick, professional, and courteous. I wish it would have cost less, and that I would have gotten a binding agreement on their end, but overall it was about as painless as possible. 11402773-06
Lisa Xia All State Van Lines is a great moving company for us from Ohio to Florida. The account manager Drexel Benson helped me all the time, the shipping manager Dona ordered large truck on time and two truck loading & unloading (also drivers) are excellent & did a amazing loading job into the truck. Also, the price is reasonable for the state to state long distance moving. I am strongly recommend All State Van Lines for relocation services my job number (11232105-06)
Beware the quote! When I got the quote for moving a 3-bed rooms, the quote was about $4000. However, when the movers came, they asked me to sign a new contract, indicating the moving expenses depended on a estimate weight of 8500 pounds. I had no idea how to convert the household weights to pounds but I believed the quote I got should reflect approximately weights I might had. The final price was almost $9000, which was more expensive than the original quote. I was threatened to pay the waiting fee or they would put my stuffs to the storage..... The representative of the moving company told me that the final price depended on the actual weight and my stuffs seemed to be "double" than the original estimate. I told her that (1) I had no idea how to convert the household to "pounds" and the moving company should had a much better knowledge to estimate the moving expenses and (2) it was not possible that I "doubled" my stuffs when I decided to move.
I had a very good experience with All State Van Lines. I hired All State because they had the best price and are working hard to restore many of the bad reviews left for them.My wife was upset that I even hired them in the 1st place.She wanted me to fire them! What I found is # 2 tries harder. These reviews were all resolved with their customers. I convinced my wife that I was going ahead with them for one reason - the storage locker or studio apartment stuff I was moving cross country wasn't even worth the quotes I got from everyone else. I could replace cheaper. Some were 2X, 3X, 4X and even 5 X more expensive. Listen, this is a tough business, competition is hard, people come and go, yet I have never seen how an industry comes together to make sure they never "drive empty". These companies work very efficiently to keep your costs down and share resources and keep empty trucks off our over burdened roads and over congested highways. Give em a try, I don't think you will regret it.