- by Kent C. on 10/31/2014
I rented a vehicle from Alamo back in July from The St Louis airport rental center and returned it. I left a very important back support in the driver side of the vehicle however called the agency when we arrived at the St louis airport. I called and spoke to 1 of the agents and she stated she would call back and confirm they had it. She called back but when I picked up hung up causing me to call her back.She claimed she would call back when they had further info and stated they would send it back to me. Alamo never called back or sent my lost item home to my residence. The people whom clean up the vehicles are crooks and I wish restitution/repayment for my negative experience with Alamo for my $ 99.35 out of pocket expense. I also intend to pursue the matter.
- by Trina W. on 06/02/2014
MOST HORRID CUSTOMER SERVICE EVER! Gave me a car that the 2nd day in had a part dragging underneath, I called, they said if it wasn't completely immobile I would be responsible for the tow bill so I should drive it and could I fix the issue? So I am a woman travelling alone and crawled under their car and zip tied the broken piece back together and was concerned about the reliability of the car the rest of my trip. Upon my return I told the counter person at the Spokane Airport location of the issue and showed them a picture of what was hanging down and told them how incredibly unhappy I was. He said he would have the manager contact me the next day. The manager never contacted me, not any day. I couldn't reach so I went above him. Their customer service people sent them numerous emails for him to contact me, he never did. Finally a month and a half later... I told them I was thoroughly disgusted by their company and their too big to care attitude and I would tell anyone who would listen. At that point I was offered 3 free day rental coupons. I told them if the manager had offered that to me a month and a half ago I would have been fine with it but not now. I could never imagine doing any business with that company again. So disappointed. That is the short version. Really, expecting their customers to crawl underneath their vehicles and fix them. I wasn't the one who took it off road and broke it but they didn't catch it before I got it for my road trip and I get stuck fixing it? Not right.
- by danbustrav on 01/20/2012
Alamo Car Rental- Too Big to Care!! Don't use!! I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of $24.99. When I turned the car in, I was charged $54.99 per day, a total difference of $111. I pointed this discrepancy out to the agent and she agreed that it was a mistake. She told me that I had to pay the higher rate to close out the rental but provided me with copies of the receipt and reservation and gave me the phone number for the regional manager. I protested but paid the higher rate due to my pending flight. Upon my return home, I left a voicemail message with the regional manager and requested that she give me a call. I never received a call back. I emailed customer service and received a series of computer-generated responses. Finally, I turned in a dispute with my American Express card and included the documentation showing the reservation rate versus the billing rate. Alamo/Enterprise never responded to the inquiries made by American Express. The company subsequently blacklisted me and put me on their Do Not Rent list without ever responding over a 3 month period to any of my inquiries. Alamo/Enterprise does not give a rip about its customers and is too big to care.
- by stranded67 on 03/01/2011
Recent trip to Midland resulted in $50 charge for having my mid-sized "Cobalt" (ha ha) jump started. A fully functioning car is a reasonable expectation. Manager at Midland Airport would not adjust bill. Attempts to speak with someone at corporate were equal wastes of time. I was diverted to a help desk somewhere out of country. I will not lease from Alamo, National, or Enterprise (all Enterprise Holdings Companies). They don't deserve a single star.
- by timothyho on 02/09/2011
TOTAL RIP-OFF - my Dad booked a rental car through Alamo's booking agent, Hotwire. They have an undisclosed condition in which you not only cannot cancel or change a reservation, but you lose your reservation within twenty-four hours if you are late in arrival. I had an experience in which even though my dad had a car reservation for 10 days through Alamo (which he paid $441.25 dollars for), he was denied his rental car because he arrived over twenty-four hours late (even though he already paid for the car!). He was then forced to pay for ANOTHER reservation and had to pay for TWO cars, one of which he never received! ABSOLUTELY HORRIBLE, HORRIBLE CUSTOMER SERVICE!
- by lisiecki1 on 05/06/2010
Flew into DTW (Detroit Metro). Everyone at the Alamo office was very accomodating and did everything they could to save me money and aggravation. Next time in Detroit and every time in Detroit I need a rental, it will be from the Alamo at Detroit Metro airport. For my trip home I was running late thanks to the road construction season in the D. Alamo filled the tank for me without the usual over charge at most places and then the manager personally drove me to the terminal so I wouldn't miss my flight! The Alamo rental crew at DTW is TOP NOTCH!
- by jaybree on 09/20/2009
My husband was in a car accicident Saturday night and we needed a rental on sunday.... but not with Alamo. They aren't open on Sundays. Guess Jesus will have to walk to church too.
- by rivers2412 on 08/06/2009
It's bad enough to travel on an airplane with a 9 month old who doesn't enjoy confined spaces. It's infinitely worse when the mid-size rental car you reserved with specific instructions to rent a rear-facing car seat is not ready for you when you arrive. I'm not sure how it is at other airports, but the Orlando airport Alamo car rental service stinks! Not only were my daughter and I sweating profusely by the time we walked through the summer heat to the rental desk, but 4 of the 6 kiosks were out of service and the line to wait for customer service consisted of probably 35 people! Fortunately, one of the kiosks worked for me and I could print my reservation out at the airport. However, once I carried my daughter through to the parking garage (in 100 degree weather) the car wasn't ready! I fully expected to see a rear-facing child seat in a mid-size car. What I found was a Ford Focus that they had the nerve to classify as a mid-size that had an empty back seat! I had to walk, still carrying my daughter now, back to the rental car desk and tell them that I reserved a car seat. What the attendant did was to point to a big stack of loose car seats and booster seats and tell me that I had to install it myself. Well, my husband is the one who installed our car seats, so I haven't a clue how to install one. When I asked for assistance the attendant said &quot;No&quot; and that there were instructions attached to the seats for me to read. OK, at this point I'm upset, dripping with sweat, my clothes are plastered to my body and my daughter is crankier than ever. Imagine my surprise when I read that the car seat was only for infants 22 pounds and less!! My 9 month old, healthy daughter is in the 100th percentile for height and weight and weighs more than 26 pounds. There was no way she could fit in the seat! Long story short(er), they didn't have a rear-facing car seat for her size and even though infants less than 12 months old should be rear-facing, I had to install a forward-facing booster seat for her! I will NEVER EVER use Alamo again in my life and I will tell others my story.