- by Diane C. on 08/13/2015
I rented a car in St. Louis, after I joined Alamo, (a GREAT #Savings), & had Very Good Customer Service. & The car was Fine! I had no complaints whatsoever! I'd give them a 4.5 stars, only bc the car was leaking oil... I believe.
- by Davion C. on 08/11/2015
BAIT AND SWITCH You’ve got to be joking. I get an email from Alamo about writing a review. Never again rent with Alamo/National, I should have stuck with the other guys. One of the WORST nightmares I have ever experienced with Alamo. THIS WAS THE BAIT AND SWITCH at its best. It’s been over a decade since I’ve rent a vehicle and Alamo made it one of the worst experiences ever. I reserved (I even know my confirmation by heart after countless dials with customer service #1200399991) a Chevy Suburban July 14th at $828 for 10 days between July 30th 7:30pm to Aug 9th 7:30pm. So far, great deal OR so I thought. Here is where the nightmare occurred. The day of pickup I got to the RDU-Raleigh-Durham Alamo with my wife and 2 toddlers to pick up the vehicle. As I waited for nearly 30 minutes in line, I noticed a clean Black Chevy Suburban pulled up. I am thinking that my vehicle. Once I was done being processed, got my paperwork, I found out that the Black Suburban was not mine but instead promised or on HOLD for another customer who left empty-handed the day prior. Which now looks like it was going to be my turn to go home empty handed. Frederick, one of the runners that day, had me running all over the parking lot trying to find something comparable, he even offered me a 15-passenger van. I said no. Then he finally came clean and told me that they don’t have a Chevy Suburban on the lot at the moment, however, he took my name and number and promised to call if one came in. I suggested, I don’t trust this situation, let’s talk to the manager. For all I know he was giving me some story just to get rid of me. Kevin was the manager on duty, he was running around and trying to find him took nearly 15 minutes. AT this point, I have impatient wife and hunger kids waiting on me. Kevin gave me the same bull about calling me as well when a Suburban came in. Needless to say, we had to leave, drive back 40 minutes empty-handed. We missed 12 hours of travel time and incurred delays with hotel and general travel. Here is where I was frustrated they had that Black Suburban still on the lot. I reserved this 2 weeks ago, so rather than upsetting a 2nd customer, give me the vehicle and wait for another to come in if you were that confident that a Suburban could roll in at anytime. Customer service with Alamo is TERRIBLE. So I learn that the RDU-Airport front-desk have NO PHONES. Instead, your calls get routed oversees. Forget asking for a physical manager to help with issues. Every phone number we called, was routed into an automated dialing system. Even customer service could not reach anyone at the front-desk to verify if our vehicle. They are NOT 24 hours. Needless to say I loss sleep over the entire thing and decided to drive back alone to RDU at 6:30am the next day to a) DEMAND 100% refund if the vehicle wasn’t there OR b) if the vehicle was available get it discounted. Option B happened. They COMP the day and offered no refuel surcharge (which I am still watching my credit card activity just in case). The vehicle was not detailed, it was still dirty after being put thru the wash, trash (McDonald’s) was in the backseat. Spots/Stains on carpeting. It smelled like smoke, when there were clear labels “NO SMOKING.” No one walked the vehicle with me so I had to video record it myself (both at pick up and drop-off). I will give Cindy over on the National side (she handles incidents) credit. I was ready to rip someone’s head off however, she diffused the situation as best as she could. Unlike the Alamo Circus (Frederick, the braided front-desk guy, and manager Kevin, who likely escalated the situation). Keep Cindy on your payroll and give her a raise. Everyone was so disorganized and running around like chickens.
- by Dale S. on 07/07/2015
This car suck, almost 100 degrees and no AC. Who do you get when you call the help desk? Someone in India.. Alamo... you suck.
- by Sharon J. on 07/06/2015
Reserved a car through the Almelo by phone. I told the Lady I wanted it for my daughterfor vacation in Florida. She stated that was fine and took my credit card information. When we got to st Louis airport to pick it up they said my daughter had to have her own credit card. I asked to rent it in my name and pay for add I driver? Was told she still had to have her own card. The staff are very rude. I rented it anyway because Florida vacation was already paid for but I had to drive it.There is no parking for your personal car when you are taking someone to get a car or drop it back off.Staff were screaming at me to get my car off the lot. I screamed right back and told them as soon as they took their car back I would move mine.Staff was rude beau I wanted to pay cash so there was no surprise's on my card.Well they didn't know if they had enough money to make 9 dollars in change.Well guess what? Then didn't. I told them to forget it just let me get my own car off the lot before I got arrested. The car was nice and price was great but the staff was Horrible.
- by Wysvick J. on 06/02/2015
Rental car for airport, date 7/5/15, come back 7/9/15
- by Kent C. on 10/31/2014
I rented a vehicle from Alamo back in July from The St Louis airport rental center and returned it. I left a very important back support in the driver side of the vehicle however called the agency when we arrived at the St louis airport. I called and spoke to 1 of the agents and she stated she would call back and confirm they had it. She called back but when I picked up hung up causing me to call her back.She claimed she would call back when they had further info and stated they would send it back to me. Alamo never called back or sent my lost item home to my residence. The people whom clean up the vehicles are crooks and I wish restitution/repayment for my negative experience with Alamo for my $ 99.35 out of pocket expense. I also intend to pursue the matter.
- by Trina W. on 06/02/2014
MOST HORRID CUSTOMER SERVICE EVER! Gave me a car that the 2nd day in had a part dragging underneath, I called, they said if it wasn't completely immobile I would be responsible for the tow bill so I should drive it and could I fix the issue? So I am a woman travelling alone and crawled under their car and zip tied the broken piece back together and was concerned about the reliability of the car the rest of my trip. Upon my return I told the counter person at the Spokane Airport location of the issue and showed them a picture of what was hanging down and told them how incredibly unhappy I was. He said he would have the manager contact me the next day. The manager never contacted me, not any day. I couldn't reach so I went above him. Their customer service people sent them numerous emails for him to contact me, he never did. Finally a month and a half later... I told them I was thoroughly disgusted by their company and their too big to care attitude and I would tell anyone who would listen. At that point I was offered 3 free day rental coupons. I told them if the manager had offered that to me a month and a half ago I would have been fine with it but not now. I could never imagine doing any business with that company again. So disappointed. That is the short version. Really, expecting their customers to crawl underneath their vehicles and fix them. I wasn't the one who took it off road and broke it but they didn't catch it before I got it for my road trip and I get stuck fixing it? Not right.
- by danbustrav on 01/20/2012
Alamo Car Rental- Too Big to Care!! Don't use!! I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of $24.99. When I turned the car in, I was charged $54.99 per day, a total difference of $111. I pointed this discrepancy out to the agent and she agreed that it was a mistake. She told me that I had to pay the higher rate to close out the rental but provided me with copies of the receipt and reservation and gave me the phone number for the regional manager. I protested but paid the higher rate due to my pending flight. Upon my return home, I left a voicemail message with the regional manager and requested that she give me a call. I never received a call back. I emailed customer service and received a series of computer-generated responses. Finally, I turned in a dispute with my American Express card and included the documentation showing the reservation rate versus the billing rate. Alamo/Enterprise never responded to the inquiries made by American Express. The company subsequently blacklisted me and put me on their Do Not Rent list without ever responding over a 3 month period to any of my inquiries. Alamo/Enterprise does not give a rip about its customers and is too big to care.